Savage Home Improvement

I have had Savage Home Improvement do nearly a dozen jobs for me since moving into our new home. Door replacement, appliance replacement, installing new flooring, landscape lighting, and so much more.
They are very skilled and great to work with overall.

I was hopeful that this vendor would be satisfactory and that I'd call them for repeat service. On the surface it appeared that they were professional and organized. I soon learned otherwise. They were to come back for a return visit to remedy a job they installed incorrectly. For weeks, I contacted Brian and no response. He confused matters when I brought to his attention the number of attempts I made to contact to reschedule via phone, email and text. At one point, I contacted Brandon to let him know I had been trying to get a return visit scheduled for weeks. I sensed in-fighting between them when he abruptly expressed frustration and said "that's Brian's job" and that he'd take care of it. Yet, still, no contact from them. I've since hired someone else to fix their repair and have paid twice for the same job. I requested a refund from Savage and have never gotten a response. These folks are a poor reflection on "veteran-owned business". Do yourself a favor and steer clear.  Unreliable is an understatement.