Our two overgrown mesquite trees needed extensive thinning/pruning. I called Aaron after having had bad earlier experiences with various tree trimmers. Aaron's team were courteous, professional and listened to all of my concerns. We had one issue with a branch that I wish had not been cut back, but they were quick to listen and moved much more cautiously and carefully afterward. I must say that if you are really nuts about exactly how your trees look, you should stay outside with your tree trimmers the entire time. I was going out every 15 minutes and that was simply too much time away from the job and allowed the mishap to occur. However, even with my sadness over losing that one branch, I was extremely happy with all of the other work performed. Even more so with the team's handling of my displeasure and how they immediately reacted and responded with care and understanding to address my concern. I will definitely have Aaron and his team back to take care of these two mesquites and our numerous other trees. As a tree nut, I really appreciate their understanding, compassion, and knowledge of trees and the immense effort it takes to grow and maintain them properly.