PuroClean Restoration Specialists

The team was great. Referred a contractor who worked with the restoration team and directly with the insurance company to repair water damaged island in my kitchen. Francisco was professional and personable. They handled everything with deliberate care. Good communication through the process.

Great company if you need water or other contaminants removed safely.

Reviewed PuroClean back in December, but I want to make sure that the staff who packed and unpacked the pod get the credit they are due. All the furniture and boxes were returned in perfect shape. Vikki and Louis were very professional, yet friendly and personable. I certainly do not want any water damage in the future, but if I do, I certainly want Puroclean on the job!

They told me they were going to restore the damaged of a hole in the ceiling caused by a leak in the AC System.  Turns out that cleaned out the mess and turned some fans on, and then just left the job. They left the gaping hole in the ceiling.  And charged the insurance company  $xxxx. They told me I had to find another company to fix the hole in the ceiling.  I asked what sort of restoration is that?  If you need a restoration company to repair your damaged facility...find another company.

Had our ceiling collapse unrelated to puroclean, but contacted them to clean it up. Techs arrived late and did a mediocre job cleaning up the blown in insulation and in addition broke an item from our wall unit. For a specialty cleaning company my wife and I were left severely underwhelmed by their efforts and ended up cleaning the house after they left to get the insulation they didn't. For the price paid, I would search elsewhere if I could do it over again.

PuroClean Systems was covered by Liberty Mutual insurance for me, and they helped mitigate damage in my drywall and made sure everything was good.  They were able to resolve the issues quickly and I definitely recommend them!

This company is fabulous. The guys that entered my house wore masks, polite, professional. Thank you to each of you that have been assisting with my job. I recommend PuroClean highly !  Victor, Mac, Francisco.  Thank you !

WOW!!!  They've just gotten started on our house but so far the service has been AMAZING.  The owner is smart, professional and thorough.  He took the time to come out and see our situation in person and talk with our insurance adjustor.  They work with insurance ALL the time and it shows:-)))  

I had several companies come look before I called PuroClean and they seemed so shady I kept calling around.  When I called I spoke with Linda for only 5 minutes and realized this was the company to use!  

You will not be disappointed with the professionalism, experience and service.

Look no further!!!!!!!!!!!!

We experienced water damage due to a sewer line breakage under a concrete slab.  PuroClean was fantastic and greatly helped us during the entire process.  Their team was professional, experienced, compassionate, and knowledgeable.  Having PuroClean work on the home was one of the few bright points to the whole ordeal.   I would highly recommend calling PuroClean if you have water damage or other disaster in your home!

I had a very good experience with this company, they were professional in every sense, phoned before coming, arrived on time ready for work, and explained everything they were doing.

Great communication and an eye for detail . Removed the stress of dealing with the insurance company.

PuroClean was a great asset to me when they went out to take care of one of my client's leaking water issue - some small mold was growing, and they took care of it right away.  My client was very thrilled with their service.  Thank you, PuroClean!

OK.  You have an emergency.  Water.  Smoke.  Whatever.  You call someone, say Puroclean, they show up and throw a blank contract in your face and say they won't work until you sign it.  You look at the water on the floor and you sign it.  Congratulations.  Here are some tips so you don't get ripped off like I did.  You are buying a service AND renting equipment.  Every piece of equipment that walks in your door, whether or not it gets used, gets charged for.  For me, there were dehydrators that weren't used that I had to pay for.  (My insurance adjuster outright laughed when she saw how many dehydrators were used and commented that she does Louisiana floods and they don't use that many).  Also - when your 'team' doesn't show up because of another call (like after a monsoon)...you're still paying for the equipment.  Take lots of pictures, because they take lots of their own to document their work but if something gets broken, suddenly that picture is not available.  Be aware that what they write down has no real bearing on what they decide to charge you.  Our bill was 40% higher than their estimate. If you go through the invoice you'll find references to doors being removed that don't exist.  Or work done in rooms that didn't have anything done.  Their response is the software does that, you just have to pay.  If you have an insurance claim, you can be screwed as your insurance company may not release your funds if you don't get a signed zero balance invoice from the contractor.  So - if they won't negotiate with you or at least make their invoice correct, they hold all the cards.  So, count every piece of equipment, make sure it's necessary and get them out as soon as possible.