Hercules Home Repair and Restoration

Absolute TRASH. Cheap. Dirty. Refused to pay me for the final week that I had worked there of 1200.00 because of two t shirts I had still in my car. When I addressed it with them, they requested I adjusted my time cards for 2 months back.

We had an absolutely horrendous experience with Michael Irving at Hercules Restoration.

We run a successful property management company in Los Angeles and own investment property in Phoenix. We chose Mike over the many other contractors we talked to when some of our drainage pipes collapsed at our property causing all kinds of water issues. We chose Mike because he told us all the sales bologna that we wanted to hear before we got started with him. Many things needed to be done such as the insurance company needed to be contacted to file a claim and collect money, restoration work needed to be done, flooring ripped up, pipes replaced, renovations done, and more.

It took Mike 3 months just to get the mitigation work done which was just ripping out the drywall. He then hired a plumber he's never worked with that he met on another job site that day to come to some digging into the foundation to look at the pipes. They left all of their debris and trash lying all around the property. They didn't throw any of it away or take it to the dump. Then Mike charged us $6,000 for this restoration & plumbing work.

After begging Mike for months to submit estimates to insurance and to please finish the work that needed to be done to get our property fixed back up so we could rent it, Mike still continued to do nothing. He would tell us he was always working on it and that he would get to it and literally no work would get done. We thought maybe if we pay him for the first step of the project, that he would continue with the rest. We paid him the $6,000 and then he never lifted a finger again on the project. He never brought any more plumbers over, never responded to our text messages, never did any work, never did anything. He would ignore our text messages and calls. 6 months has gone by and he still did not do anything and did not make any progress.

Doing all of this from Los Angeles has been horrifying. We chose someone we thought we could trust from a distance to handle our property and in turn Mike Irving has costed us tens of thousands of dollars in wasted work and loss of rental income. We had to fire Mike and get a new contractor that we are now happy with.

STAY AWAY FROM MICHAEL IRVING!!! HE IS THE WORST SERVICE PROFESSIONAL WE HAVE EVER ENCOUNTERED!!! YOU HAVE BEEN WARNED!!

Do not use this company!!!
Mike Irving is horrible to work with. There are way too many reputable companies to work with than to deal with this one. If you want anything done in a timely manner it won't happen. Just save yourself the headache and go with a reliable company.

Do not use this company. This project took about 6 months to complete. Phone calls were never returned. We were over charged around $1000 for work that was not done and when we tried to get in contact for said work the only reply we ever got was we signed the finishing contract. Do not sign anything until you receive a written letter about what was done.

Hercules Contractor - Warning DO NOT use this contractor!
1. 2020 Laundry Room Remodel with Hercules - Oct 28, 2020 to Dec 1, 2020. Further work had to be done to complete remodel because homeowner no longer wanted to continue with Hercules Contractor.
2. Hercules Estimate exceeded final price by $8000.00 plus. Materials listed in price included purchased materials but returns that Hercules laborers took back were never credited on final invoice. Hercules added 15% upcharge for materials. Errors resulted in additional two weeks of labor charges that Hercules owner said he would not charge for since it was their errors but the labor hours were added anyway to final price. The Hercules invoice was the most unprofessional that I have ever seen.
3. Rework, project lead errors, miscommunication between all management & labors, labors unskilled, subcontractors unskilled. Lead manager of project totally unqualified.
4. One day notice they arrived to do demo. No drawings or plans for laundry room remodel even after walls demo'd and hot water heater removed. Space was totally open however lead project manager measured space available wrong. Homeowner provided rough drawings & plans and revised work as demo continued for walls, concrete for plumbing & new sink, dryer venting & electrical. Homeowner looked for advice and guidance by contractor but management only directed labors to make changes based on homeowner ideas despite lack of space in the area to complete.
5. Hercules plumber rerouting plumbing after digging out concrete advised homeowner to cut off existing access to hot/cold water at old sink/drain plumbing based on licensed plumbing guidelines but his evaluation and estimates were wrong. Resulting in no access to plumbing of hot/cold water and drainage from old system once concrete poured limiting new plumbing design.
6. Hercules never secured a written contract with the plumbing subcontractors for Navien tankless hot water heater. Original plumbing subcontractor quit. Original plumber installed Tankless Hotwater heater improperly (resulted in delay of new tankless hot water heater installation and work could not proceed until completed). Navien Sales Rep was called at least 4 times to diagnose possible installation errors, however, he admitted he was not a plumbing installer.
7. Hercules brought in another plumbing contractor to complete installation. They were called many times by Lead Project Manager to come out to homeowner's house to make changes to Navien tankless hotwater heater & system however, Lead PM knew nothing about plumbing and was directing this plumbing contractor to make changes, such as, drainage that was never properly connected or replumb connections and dipswitch changes.
8. Completed drywall was torn down at many locations for rework, new plumbing for new sink was changed many times. Sink that Lead Project Manager said would fit in corner space could not fit. Walls again had to be torn down and reopened that took space from garage to fit a new sink. Hercules Owner said he would pay for it, however, he added all labor changes to final bill. Owner directed laborer to use 2x6 to frame new space taken from the garage for the new sink. 2x6 used approx. 1  1/2 more inches of space that was desperately need for  a sink to fit. Only one small bar sink size was able to fit in the space now and cost approx. $300.
9. On 1/8/21, homeowner hired Mark One Plumbing, Navien Service Specialist:   one of several Specialists listed on Navien website - to check that Navien Tankless Waterheater was installed correctly. This is what Mark One plumbing stated:
a. NaviCirc recycle valve was installed by Hercules - MarkOne plumbing stated internal Waterheater setting and Dipswitches were not set as required in the installation and operating instructions manual. Mark One made the necessary adjustments.
b. Exhaust aluminum and pvc pipe coming off the unit was not angled properly and excess moisture and steam would have accumulated in it; causing the moisture to go back into the unit and require the motor to work harder and eventually destroy the motor.