ProSource of Tempe

BHB Remodel & Renovation has worked with ProSource now for over 4 years -- We have been very fortunate to have a dedicated Design Consultant Lisa Bettiga to work with -- she is very knowledgeable of all the products offered and more important if she does not know the answer she will research until she finds it.  She is very personable and helps our customers in making decisions on colors and choosing the highest quality, best product, that is within their budget, for their Bathroom, Kitchen or Flooring project requirements.  ProSource is like having a private Design Center it is a great facility for the Trades to use and send their customers for selections.  It is always clean, neat and orderly.  We love working with the Support Staff and ALWAYS  Lisa!    

Ken Behrmann
Behrmann Home Basics
BHB Remodel & Renovation

Just stopped in after a disappointing stop somewhere nearby to look at cabinets... Toni was so helpful! I just created so many options and ideas to help complete 2 custom homes. We are already planning a return trip go help firm up ideas!

Gina and Leslie saved me big time! I almost blew it on a job and without them I would have been set back at least 10 days. Everyone I've dealt with in there has been great and their prices cannot be beat. Especially in stuff like schluter and all that.

I could not have made it without these guys !!
Toni F was so much help. She knows what she is talking about and her advises were wise and exactly on the money! She guided me and recommended products that are perfect for my budget and my taste.
I really appreciate her patience.
This is now my place to go to for all remodeling. I felt my concerns were taken in great account and she worked really hard to help me stay within my budget.

Pro Source sold us tile that is manufactured by Landmark Ceramics.  Neither they or the manufacturer are willing to replace my defective tile.
Landmark Ceramics is totally fighting against being responsible for selling us defective tile.  I have had two inspectors confirm it is defective.
Their newest excuse - THEY MADE NO WARRANTY TO THE QUALITY OF THE TILE THEY SOLD!  
Seriously?  Knowing that they don't stand behind their tile, would you want to buy from them?

THE TEMPE PRO SOURCE has the worst (or none) customer service ever. My Contractor sent me there to pick out carpet. I picked up a very expensive carpet. My contractor ordered it. When the installer started to place the first of the roll he realized there was a major flaw in the pattern of the carpet and it would be impossible to piece the carpet to make the pattern line up. This was immediately reported to ProSource Tempe and my contractor filled out required paper work, expecting they would immediately offer a refund or a replacement carpet. NOTHING BUT RUN AROUND. 8 WEEKS LATER THEY FINALLY PROVIDED A REPLACEMENT PIECE (NOT a full replacement) FOR WEEKS  weeks. Yes weeks, my construction job was in limbo while I lived with no carpet/stripped flooring with all carpet nails exposed. DO NOT USE THEM.or any contractor that uses them. NIGHTMARE.

Our flooring contractor recommended that we go to ProSource and we were not disappointed.  Katie was super helpful.  I explained to her what style I was going for, and she knew exactly where to find the right flooring.  I also ended up getting my quartz countertops there and they are gorgeous.  The prices are good and customer service is fantastic.  Thanks Katie and ProSource!

An excellent experience shopping with and ordering vinyl plank flooring from ProSource. Knowledgeable and friendly staff, excellent selection of quality products, swift delivery of the flooring of my choice. I'm delighted to have been put in touch with them via my contractor (Rustin at All Pro Floors). Thank you for the guidance and great price!

Wrote a negative review for the wrong location earlier, the review was for the Tempe location not the Phoenix one. My review concerning Robert Rangal still stands as stated except he is not the manager, he is a sale associate. As I was picking up my product out back Rick Schildgen (Regional Manager) and Tom (store manager) came to ask why the awful review and what happen. They listened and and understood the mix up, and went over and above to make me want to continue to come back and use this location again. The laminate wood flooring I purchased is amazing!!
Thanks gentleman for everything.

I recently purchased flooring from Brad C.  at ProSource, and I can't say enough good things about them. Brad made the experience easy, from start to finish he answered all of my questions and returned my calls in a timely manner. They even price match another company for me and  help me arranged for a mover to deliver our flooring to our house. I would highly recommend Brad at ProSource for any of your flooring needs. Thank you again for the great service!

We have now had two perfect experiences with ProSource.  First off, customer service is fantastic.  I have met several reps there and all were incredibly helpful and knowledgeable.  Lisa Bettiga was particularly helpful in helping me find a high quality, pet friendly, cost effective option for our home.  In addition, their regional manager helped us to identify a installer.  The selection across carpet, tile, wood floor is vast and they have all the big manufacturers represented in their quiet, comfortable show room.  Finally, we found the prices to be highly competitive or better with both of our purchases there.  If you are doing a new build or re-model, you will enjoy your experience with ProSource and their friendly team.

Katie is awesome! She was a great help with my floors and bathrooms! Would only go to her for any project in the future

I went here for flooring. They have the biggest selection I found anywhere, which was so helpful. However, working with the sales staff was an absolute nightmare. Sooo many mistakes and unfulfilled promises. It literally took more than four MONTHS for them to process a return on five boxes of flooring, and it required me to push and push and finally the return was processed. Then, three months later, they contacted me to say I owed $50 because they gave me too large a refund on the return. I will never buy from this company again, but like I said, they have a great selection of products.

Katie was awesome from the very beginning to the very end! I originally called to see if we need an appointment and if they would recommend contractors for a flooring job. She was so helpful and informative. We're doing a lot of upgrading in our home, doing things the builder didn't offer when we build 4 years ago. We met with her a few days later and took a few samples home. She provided a contractor list and we found the best contractor, Joel Nadler with Get Floored. We'll be using him for all our future renovations as well. Once we figured out what we wanted we ordered and it came in later that week. We did have a problem with the planks themselves and the installers had to do extra steps to get them prepped for laying. Of course this required more labor and delayed us a few days. Katie was in constant contact with us during the entire ordeal. Joel and his installers were very thorough to make sure the job was done right. There were a few parties involved with the planks that were needing additional prepping and they made sure to take care of the additional labor fee. Katie helped with that process as well. Even with the hiccup we had with the planks and being delayed a few days it was all worth it and our floors look gorgeous! Next project is a backsplash, foyer medallion and stacked brick for our fireplace...we'll definitely be back to Pro Source to get our supplies from Katie and get her expertise on what will look best!