Phoenix Hardwood Floors

I actually stumbled on Phoenix Hardwood while looking for options to deal with an aged and very badly heaved living room slab, which was complicating a flooring install I had been trying to line up. Other contractors had told me we'd need at least 6 to 10 hours of grinding to get anywhere, and being the center of my house, that just wasn't an viable option.

Mark came out to take a look, and gave me some additional options that did not require nearly as much grinding. He also had some ideas to help mitigate and contain the dust that would be generated, which other folks had not bothered to try and work with me on. While I only needed options for this one room, Mark gave me a proposal for doing the entire flooring job (7 rooms in total, over 1400 square feet). Prices were a bit higher than the other outfits I had talked to, but Mark's company specializes in hardwood floors and I liked his attitude and the willingness to work with me on the dust and grinding concerns, not to mention his straightforward honesty.

While we had a few slight hiccups at the very outset, the installation moved ahead at a very quick pace and did not relent until we wrapped up exactly seven days later. We ran into a number of issues, primarily with the 30 year old slab having settled or cracked (or both) in most of the rooms, but Dan and Will, who did the install, were able to surmount them all without missing a beat. These guys have known each other for eight years and worked together more than half that time, and it absolutely shows when you watch how well they function as a team. They work quickly and efficiently and are absolute masters of their craft. I cannot say enough good things about the quality of the job they did or the speed with which they knocked it out.

Anyone who reads my reviews knows that I don't pull punches and I do not hesitate to call out shenanigans. In this case, I really have nothing but good things to say about the folks at Phoenix Hardwood. These guys knocked it out of the park and exceeded my expectations in every regard. My wife and I are thrilled with how the floors turned out, and our only regret is that we did not hire them sooner. I would recommend them without hesitation to anyone looking to get hardwood floor installed, because I simply cannot imagine anyone doing a better job.

Mark and Daniel were extremely professional and responsive throughout the process. Showed up exactly on time, got a prompt and fair bid and carefully explained all the options.

Even before the job started, they stood out. I got bids from five other companies and nobody was even close to as buttoned down.

But it was when they actually did the work that the magic happened; they take great pride in their work and they should- the artistry is just amazing.

They took 40 year old red oak hardwood floors that were a gloppy molasses brown and restored them to beautiful, like-new floors where you could see all the natural knots and grain in the wood.

They completely transformed our house and the whole place just glows. You absolutely cannot go wrong with this team.

Phoenix Hardwood Floors does great work and they're very professional to work with. I had them install a floating floor for one of my projects. They were responsive, friendly and knowledgeable.

Daniel got my project done quickly even though they discovered some moisture an insurance company missed. They had the equipment and know-how to take care of it, and came back the next day to finish the job.

If you're looking for a quality job and great service, call Mark at Phoenix Hardwood Floors!

Robert Valenti
Project Construction LLC
Scottsdale, AZ

I recently had Phoenix Hardwood Flooring sand and refinish my 25 year old engineered hardwood floors that I installed. Daniel Owens is an expert in refinishing. The craftsmanship was amazing. My floors look like the day I installed them actually better the finish looks better. I almost did the job myself after watching these guys work I'm glad I didn't. They have a great attention to detail.

Wouldn't recommend these guys to anyone , they have issues they offer services they can't come through on and they just overall aren't quality at all !!! Stay away and do not have them refinish your wood floors ; hair , marker , ugh

One of the first things you'll notice if you use them is their attention to detail and almost OCD like self-imposed dedication to ensuring everything looks perfect.  These guys were real professionals.  I like to think of myself as a Jack of all trades (but master of none)... after seeing them work It was clear I was indeed a Jack and they were the masters.

Not one to typically leave bad reviews but this was def warranted. First day out Mark told my wife will be at house by 2pm. After sitting and waiting an hour we call to ask if he's running late or still on his way. He apologized stated he got busy but promised to be out next day at 2pm. No problem, we understand things come up. Next day 2pm comes and goes called again after sitting at home moving my schedule to meet Mark for estimate. An hour past appointment I decide to call see if he is on his way. No answer so a voicemail is left, never received call back and 2 no shows in 2 days. I'll pass. Plenty of people would appreciate the work.

Never showed up! I took the morning off of work (which is not easy for me) for them to come out and look at a floor repair. Appointment was for 8am. By 930am they had still not arrived. I called and left messages to see where they were. It's been a week and a half and I still haven't recieved a call back with an explanation for the no show. If your time is valuable to you, I would suggest finding a different company.

No recommendation.  I was referred to this company and spoke with Mark, who chose a date and time to come look at refinishing my stairs.  Didn't show up, didn't call, didn't answer my text.  Very poor way to do business!  I would advise you steer clear.  No recommendation.

Someone came to my home in September, 2017 to assess some water damage and to work up an estimate for repair and/or replacement.  After a few weeks had passed and I heard nothing, I followed up.  I was told they were still working on finding matching wood or something like that.  Today is January 10, 2018, and I NEVER heard back from this company.  I can't believe a company just blows paying customers off like this.

Mark made a effort to meet us on a Sunday and was quite thorough with his estimate, and held to the estimate during the job.  However, they never re-installed the closet guides on our 4 closets.  After calling several times and being assured that they would finish that day, we finally had to install ourselves.  Promises made, but not kept; not good professional business behavior.

Phoenix Hardwood Floors put in a new hardwood floor for us and they did a remarkable job. Showed up on time, took out all of the old carpet, laid the new floor and did it without a mess. Very clean and efficient operation.

Great prices. Great customer service. They have really good warranty and installation. I would definitely recommend to anyone.

I work for an small investment company that does higher end remodels and new builds.  I recently used Phoenix hardwood on our last project to install 1400 square feet of engineered oak floors.  Mark and Dan were extremely professional, helpful, knowledgeable and fairly priced.  I will definitely be using Phoenix Hardwood on all of my future wood projects.  I highly recommend them to anyone looking for quality wood floors.  Thanks again for a job well done!!