First, let me say I am unsure if the repair is leak proof or not - we have not had rain since the work has been done.
I can say that the appearance is not up to the quality I expected. The side (edge, quarter curved tiles) do not sit flat and have a wavy appearance.
The main frustration has been scheduling. The estimator (Dale) was early for his first visit. I had rushed home to be there ten minutes early. He was already there and had already been on our roof.
Then, Dale was early AGAIN when he came to get the contract signed the contract and make a down payment.
I understand early is better than late, but trying to for things into your schedule can be a challenge and the fact they did not keep times well should have been a red flag. At a minimum, I would have expected a call, but received none either time.
When the work was done, we set up appt. for walk through. I was very specific that I had to be out of my house by a certain time, and received and appt. to suit that. Since the work requires some fixes, I spoke directly to the person scheduled to come by (NOT the same guy who sold it, which should have been another red flag - feels like working with car dealership where they pass you off from person to person). When I spoke with that person (Bill) directly, I specifically mentioned my concerns and he said to wait until he came by and we could talk about it. I confirmed I'd see him on the day and times I had been told and thought that was that....
Of course, it wasn't.
Bill never showed up. I waited until twenty minutes past the scheduled window, at which point I had to leave... I called Bill and received attitude that he had a larger window than I was told - this despite the conversation I had with him directly earlier in the week.
No apology, just that I must be confused. I tried explaining to him the previous issues with Dale that added to my frustration - he ended up hanging up on me...
I then called the office and, for what it's worth, got a very half hearted apology at the end of the conversation after mentioning that THREE different times appointment times have bee been missed....
Time will tell how everything plays out, but even if everything is perfect from here on out, be aware that this company has scheduling and apparent work quality issues (which should be fixed after the walk through - but that is the appointment they totally missed...)
On a side note, this company was recommended to me by someone I trust. It almost seems as though they have outgrown their abilities....
UPDATE: I was hoping I could update this review and improve the rating. Sadly, they have proven my initial assessment correct.
Bill did make the second appointment and did agree to fix the issues brought up. However, the appointment to fix it was missed...TWICE... The second miss Bill DID call to let me know - but the call was an hour into the scheduled window.
If you can handle a company that does not keep appointments and time well , this may be a great company for you. But I view it as appointments as a commitment. And a company that will not keep such simple commitments is a concern.
UPDATE: After some rains, their work does seem to have fixed the leak, so I upped this to a three star company....
