Steve H.
12/06/2020 12:00:00 SA
Well, our new floor has been in for almost a month now, and not a day goes by that my wife and I don't appreciate the transformation to our home. We absolutely love our new floor, and we want to ensure Cosimo and his crew at Paradise Tile get credit for doing such an amazing job. They took wonderful care of us, so it's only fair that we let you know that here online.
In our previous home we had LVT, or Luxury Vinyl Tile, installed in our hallway and were extremely pleased with the results, so we already knew that Luxury Vinyl Planking (LVP) was the way we wanted to go in our new home here in north Phoenix. Being new here, we had no idea who to go to, so I did what I usually do, I started reading online reviews. After looking at lots of companies, I kept coming back to Paradise Tile. I was amazed at the percentage of positive reviews. Virtually every review from people they had done work for was glowingly positive, and the only negative reviews were from people he never even did work for.
Quality of workmanship, and work performed as promised, for the agreed upon price, are what I deem to be important, and Cosimo delivered 100% on every promise. We ended up replacing 90% of the flooring in our home with LVP, putting new carpet only in two bedrooms. The only floor that wasn't replaced was the master bath, which had been remodeled 4 years ago, prior to us purchasing the home. We also had him replace all the baseboards, and let me tell you, the beautiful new baseboards made all the new flooring and carpet really pop. Great decision! On the day he came and did the measurements for the estimate, he also made an off-hand recommendation to us that, if we felt like it, now would be the time to remove the short pony wall between the front hallway and the living/dining room area. My wife and I both thought that was a great idea, but my biggest concern was whether the patched drywall with textured knockdown would look hideous afterwards. I called a friend of mine, the real estate agent who had helped us purchase the home, and he recommended an old friend who had been in the drywall business for 35 years and would do a perfect job for a very reasonable charge. With that set, I got out my Sawzall and demolished the pony wall with my wife's help, had the drywall patched, and were ready for Cosimo's crew to come in. The planks were delivered a day ahead of time (LVP needs a little time to temperature adjust) and the two workers arrived on time every day of scheduled work. The lead worker, a young guy named Rogelio, has been working with Cosimo for 18 years, and the quality of work reflected exactly what Cosimo had promised. They were extremely polite and cleaned up after each day's work was completed, leaving the area neat and tidy.
Having all your floors replaced is a big interruption to your life, but it is oh so worth it. Every day we get up and continue to be amazed at how beautiful our new floors are. The 1994 original drab tract home tile has been updated with beautiful long-wearing Luxury Vinyl Plank and we no longer have carpet in our dining area, living room, TV room, and office. The worn white carpet that we hated in the master and guest bedroom has been replaced with beautiful plush carpet that feels and looks wonderful. And the living and dining area are so much larger and more open without the pony wall. And with the amazing drywall work that was done based on a friend's recommendation, you would never know what was there just a short time ago.
Paradise Tile gets the highest recommendation from both my wife and me. Cosimo is a man of his word, and once he makes a commitment to you, he keeps it. He lets you know up front about all charges and potential hidden charges. By hidden charges, I mean he cannot tell what your floor looks like underneath the current floor, so he cannot know if extra work will be needed to smooth out cracks where the floor might be raised and need additional grinding to smooth out. We did need a small amount of additional work, but the charges were minimal and he let us know right up front when giving the quote that extra work may or may not be needed based on what our floor looked like prior to the old flooring being removed. The only way he can make happy customers, which he clearly has done based on the overwhelming quantity of positive reviews, is by ensuring there are not expensive surprises after the quote has been given and work has been started. We are happy customers. Or perhaps "delighted customers" is a better description.