Pankow Construction

Amazing company and staff.  Rob Pankow, the owner runs a class act here.   He and his staff are very professional and are outstanding in really listening to the clients needs/desires and then translating that into a home design all within the clients budget.   I can't say enough about this company.  It has taken me several years and many interviews with construction/home remodel firms to find this hidden gem.  Rob has put together a well oiled and efficently run company with a fabulous team consisting of  the fabulous Mel, who has a stellar eye for home design and detail, Ray, design architect, a genus who will come out measure your home and then layout the design of your existing space on paper and then design 2 additional new plans/designs for your remodel. All three of these fabulous people will sit down and go over the plans and make any adjustments as needed, to ensure your complete satisfaction and budget concerns are met.   The teams ability to see my home and redesign into more usable space is amazing. Rob, Mel, and Ray all think outside of the box, listening to my needs, how i function in my home and taking that information and fusing them with their vision onto scaled plans.   I have not been disappointed at all.  They all work together well and understand the individual client that they are working with.
I highly recommend Pankow Construction and their staff as they are honest, genuine, concerned about the client and their needs, easy to work with,  and make the process of home remodel fun.  
Pankow Construction is a hidden gem and for me well worth the wait.

I was cut off and flipped off by one of their drivers this morning. Very unprofessional considering they were in a company vehicle.

Mel A. is an A+ professional with amazing image that supersedes expectations. I will gladly recommend her to my clients and be confident they will be taken care of. Definitely unique talent here.

The good: the work that was done well was done very well.

The bad: failed to produce plans to work from, and kept contract language very vague. Anything that wasn't spelled out explicitly in the contract was left up to the discretion of the project manager. When I expressed dissatisfaction, was blamed personally for their failure to convey plans or ask my input. Contractor was 100% un-involved once the project started.

The ugly: emotional breakdowns, yelling, red faces, and at one point, fear of physical assault--all due to delays and confusion in the process. I was told a number of times that I was one of the "nice customers". So maybe I was just a whipping boy. Just a lot of disrespectful and unprofessional actions that made it an unpleasant process and left a bad taste in my mouth.

I've been working with Pankow Construction for over eight years. Rob has been a pleasure to work with and I'll keep going back for all of my home renovation needs!