Palo Verde Cabinet Company

Creative with design, prompt with responses, professional and the product is top notch. The price and quality was great. Customer service was super

I think for exceptional companies like this there should be an option for more than five stars because that would be a true reflection of the job that Palo Verde did in our new home.  The owners Scott and Maureen Parker go the distance when it comes to customer satisfaction and craftsmanship on the cabinets they deliver. We've been in the completed house several months now and I wake up every morning and our kitchen is the favorite part of my house. Palo Verde is all about the details. From Scott actually helping to redesign the original kitchen on our floor plan, to helping us select cabinets that would best fit our style, to the on time installation I just can't speak highly enough about this company. We had picked out hardware on our own that at the time seemed to match the cabinets. Maureen made some suggestions and selected a different hardware that she thought we would be happier with and when it all came together the end result far exceeded our expectations. If you want to support a great family company who has been in the Valley for years, if you are looking for exquisite craftsmanship and high end results then I would highly recommend Palo Verde cabinet company. They made our house a home.

The only reason I am giving this company two stars is because the finished product (after going to hell and back), turned out beautiful.  But, that is the product, and not the customer service or workmanship.  

I was originally referred to the salesman that we used by a friend of mine that does many remodeling jobs.  I interviewed him (I'll call him X) and liked the product samples and the pricing he gave me.  

In the beginning I was unsure of the brand and type of cabinets I wanted and was guided to the decision I finally made by the owner of the company, who was very helpful.  I chose the brand Sollid and went with the MDF.  There are many pros and cons of using the MDF, but in the end, I believe I made the right choice.  

It would take me too much time to completely detail my experience so here are some highlights:

Miscommunication during the designing process.  We had to go back and forth for WEEKS until the final design could be approved.  If I was not the type of person that paid attention to detail, we would have had a very different kitchen than what I wanted, and the wrong sizes of bases and uppers would have been delivered.

Miscommunication with the salesman about where to put the product (garage/inside the house) when it was delivered.  This was an issue because the cabinets couldn't be stored inside the house before they were installed because the drywall guy was not finished with his job.  I was told I would be called when the cabinets came and and was not given enough notice.  

During the installation process, the Installer left out key pieces and they had to be ordered - which caused a two week delay in our job - pushing all the other vendors back out.  This was a MAJOR screw up.  There was trim that was missing and a bottom that was the wrong size.  X blamed me because that is what I wanted.  Well, yes, that was what I wanted, but if he knew it wasn't going to fit, why in the world would you order it????

After writing a three page letter to the owner of the company, all I got was a patronizing response.  Never once did they apologize for the screw-ups or offer me any compensation for my time and trouble.

I understand that during any remodeling job things don't always go smoothly, but this wasn't my first rodeo.  I was testing this company out because I come into people all the time in my business that want referrals for vendors.  This company failed miserably.

They did our built in cabinets in the den, fabulous job.  Great attention to detail, they are perfectionists.  As a plus their customer service was the best I've had from any contractor in the valley.   This company has it right!  Phone calls answered, emails returned, punctual, professional workers that left the job site spotless.  
If you've worked with contractors/tradesmen in the Valley you know how unusual this is!   And wow...my cabinets, they are beautiful and worth every penny.