Had my pool deck and patio refinished by NLKD 8 months ago - so the review is a little late. Surfaces still look fantastic!
Over the years, I've hired a lot of contractors for repair & remodeling projects with mixed results... This time, I can't say enough good things about my experience with New Look Kool Deck and More.
After 15 years - my pool deck and acrylic decorative finished patio were in need of repair and refinishing. I had gotten two quotes (one company tried to upsell me and convince me that I should lay travertine over the whole thing for $15K) and the other company sent a sales guy who was just brokering projects - he gave me an unreasonably high quote and zero confidence in a successful refinish project.
I saw a referral on Nextdoor for NLKD, checked their reviews on Yelp (all 5 stars!) and then sent a message through Yelp detailing my project. David (the owner) responded right away with his next available spot to come out to review/quote the project. We set a time and he was there on Mon. at 11:30 on the dot. He reviewed my deck & patio, made some suggestions, offered what he felt would be best plan to remedy some large cracks, loose pool tile, settling concrete and uneven surfaces left by original contractor. He took measurements, discussed which crew would be best to work on the job, earliest possible dates they could fit the project in and left a color chart for me to review. David committed to get the quote within 24 hours - I had it later that evening and was extremely happy with the project scope and quoted price. I paid the 40% deposit for the project on line and got a call within minutes to set up time for them to start the work. Dave & his crew showed up at 7 AM as promised each day and Angel & Manny worked 9 hours on Thurs., Fri. & Sat. making sure I was happy with the progress and color as they went. The results are fantastic and I could not be happier - they also did a good job cleaning up the yard afterwards. I called a couple days afterwards to point out a couple of details that needed attention and they followed up and resolved the next day. Highly recommend - professional, polite, fair, timely and great attention to detail!