Maxum Construction

***UPDATE****
Seven weeks after the remodel, Maxum did the right thing and replaced the granite with the cracked countertop with the exact granite that was installed. I am now satisfied.

We had our master bathroom remodeled. One week after completion of bathroom remodel, we noticed the granite countertop was cracked the entire width. They sent someone out to repair, but we weren't satisfied with how it looked as it was still very noticeable.  They agreed to replace the counter but said they would not replace with the same granite as the only piece available was larger and more expensive. We thought that would be okay. I received an email a few days later stating "the guys have found a piece to match what you have. They are going to pick it up and start fabrication again."  I waited 2 weeks before contacting again to see where we were with progress. I received a call later that day and was told they wanted me to look at the granite to make sure I was satisfied.  Apparently the piece was not in fabrication as I was told.  Won't go into details regarding the meeting not happening as scheduled. We saw the slab, and it was darker, and thinner than our original granite.  At first we said okay. And when asked when we could expect it to be done, we were not given a clear answer. But as my husband and I thought about it, we contacted them and canceled the replacement, as we did not think we would be happy with the replacement and felt that since the crack was discovered so soon after completion, it should have been replaced with the same granite we had chosen, and we would just have to live with the crack.

Our big mistake was handing over the final payment before looking over everything with a fine tooth comb. This was our first remodel.  It took three weeks and they finished late on the final day.  We were all tired. But it seems once that final payment was made, we no longer mattered and they were pretty much done with us and on to the next project.

There were many things that went wrong with our remodel, but I'll keep it rather short.

1. We had two project managers. One got fired. The other was intoxicated on nearly every occasion that we spoke to him. He would angrily call us up on weekends and interrogate us about when the contractors left our house. On another occasion, he claimed that "he was probably drunk" when he took our call at 3:30pm on a Thursday. So drunk that he didn't remember it. He accused us of lying until he looked at his phone receipts. Our sink detached from our counter about 4 months after completion and after several no-shows, I confronted him about it. He hung up on me.

2. We received a design for our kitchen and we only asked for two things specialized cabinets: a cubby cabinet and a spice rack pull-out. Both cabinets were forgotten about. The spice rack was added after completion. The cubby stayed the way it was because the project manager told us there was nothing they could do now and it would require the tear down of the backsplash. We should have pushed back on this, but we didn't. Our design, in total, was missing the two specialty cabinets we asked for as well as additional cabinets that could not be added due to a lack of space.

3. At some point during the re-install, our dishwasher was damaged. It was placed back in and leaked ever since. Now our new cabinets are removed due to the water damage. Maxum sent a contractor to come look at the damage. He said that Maxum would get back to me. That was a week ago and I'm tired of waiting for them to do the right thing as we have always been patient.

Do yourself a favor and look at their ROC cases (ROC 202770). Two cases have led to discipline or resolution and meanwhile there are two pending cases. Please avoid this company.

We hired Maxum after interviewing several other contractors to remodel our kitchen and 2 bathrooms. Now that's it's completed, we are happy with the results. There were lots of challenges and issues along the way and we had to prod them quite a bit to get the work done and to get it done correctly, but they did make things right eventually. The project went 4 weeks over the 8 week promise which of course cost us more money since we were living in a hotel while the work was done, but some of that was supply delays and the labor issues that everyone is experiencing right now. I would recommend them but be sure to read the contract and make sure the details of your project are listed correctly or you may not get what you thought (and were assured) were included.

Do not give your final check until absolutely everything is done and fixed.I agree with Diane S review. We are very happy with the results and most problems were minor.After giving our final check, we are no longer hearing back about cabinet repairs still needed and our dishwasher being broken.The job was done before Christmas with final touches in January when a cabinet needed to be added( measurements were done incorrectly).We are still waiting and they seem to have ghosted us now.
the workers were all nice but they do not care for your stuff.Make sure you cover everything in the garage or any area where they are working. Communication is not the best at times though during the construction they were pretty good.They gave us price information and good advice. The times we were meeting to give them money were the times communication was the best of course.When the workers were here we could get more information from  them which was helpful. Also with communication, be sure to write down or even record not ape everything you are having done so that if there is a problem you have the proof. When we had problems they were good about fixing them until this point when we haven't heard back.
As far as the kitchen, they did a big remodel and in the end it is gorgeous.If it weren't for them ghosting me now to finish some things,important things,I would give them at least a 4 or 4 1/2. Considering other horror stories form friends, the difficulties were not that bad and fixable. Jerry and Chari were enthusiastic and made us feel excited about the job.
They raised our hallway and added lights,removed popcorn ceilings and cut out am archway to brighten up the place.Chari had great design ideas and helped me with areas I would not have known. She helped pick out the design with my input always added.
Overall, the kitchen looks great though we will have to pay another cabinet guy to fix the missing piece and we will need to hire a dishwasher person because ever since they put it back in the dishwasher doesn't work.I have brought this up several times but they are ignoring me now.If these things were fixed I would definitely raise the rating even though it is frustrating to be ignored.One last thing. they did do a good job finishing within 7 weeks but the end was rushed and we found problems after. Again, do not give the last check til all the work is done to your satisfaction. They will light pressure you for it .

I hired Maxum Construction to do a $136,000 home remodel. I would never do that again. We are now 10 weeks into an 8 week job with another 4 weeks to go.
If you want specifics on our experience with Maxum please give me a call.
Jim Ball
602-751-7706

These guys are amazing!
The communication you have with these guys are unprecedented, they really do keep open communication and they are very upfront with anything and everything. They answered any questions I had at anytime. They exceeded my plans I had to remodeled my house especially my bathrooms! It was honestly more than I could ever ask for.
I had them crate a mancave for my husband and OMG did they ever blow it out of the water!! Its AMAZING! HE loved it and cannot stop talking about it. They went above and beyond with it and I could not have asked for more.
They really did a great job on my new home, I honestly couldn't be happier and if I ever needed anything else done with my house they would be the ones I would call.

From beginning to finish Maxum Construction treated like family. Jerry Henry consulted with me. He worked hard to give me what I wanted within my budget. At the office, Brian and Dave put my ideas into a 3-D computer program, adjusting things to look even better then I'd explained. When construction started on my bathroom remodel, Jeffery Beckham, (lead), navigated the timing of each stage of work, the details along with keeping me continuously informed. He even went the extra mile on some areas the previous owners didn't install to code. Every worker was trustworthy, allowing me to feel safe. I love my bathroom! I would recommend this company to anyone who wants quality work done, with the utmost of care.

This place is great! Everyone is super helpful and creative showing us the design. I love it! They have so many choices and for a great price too. I can't wait to get them in to upgrade our whole bathroom to give us the bathroom we've always wanted. Come here if you're looking for a fair price and down to earth people who aren't shoving sales and things you don't need down your throat. This is the place to go!!!

If I could give less than one star I would.  PLEASE SELECT A DIFFERENT CONTRACTOR as Maxum does shottie work and demands to be paid before the job is done correctly. We were displaced from our house for almost 5 months due to water damage and Maxum's delays in getting started and then not finishing the job.  They would leave the AC cranked on low and leave the house empty overnight and lights on. They also would leave windows open overnight (after saying it would never happen again, they still did it again).  The day we came back to the house to pick out the grout color we wanted, they had a guy ALREADY INSTALLING A COLOR WE NEVER APPROVED!  When I demanded the grout be immediately removed, the worker told me NO.  I physically had to begin removing it myself  before it dried while the worker  just stood by and watched me.  I called the company to try to get immediate action from their worker before the grout set but got no immediate action.  It wasn't until I had scraped out over 90% of the grout myself before their worker began to help me.  (That was also after his 2nd call with the company and my ignored and repeated requests for help.) We now have 2 colors of grout because they still used the bags of wrong color after we left the house. They installed our washer/dryer on the wrong sides and NEVER FIXED IT.  They also didnt leave access to the hookups.  They put our wood blind in our jacuzzi bathtub and got it wet, ruining it...and NEVER REPLACED IT. They cracked the marble shower and then tried to tell me it was that way when they started the project.  When I showed them photo proof  they were wrong, THEY STILL REFUSED TO FIX IT. They threw away the baseboards to our bathroom  vanities, and instead of ordering replacements from the manufacturer (we told them who to go to to get the the replacement parts), they slapped some stain on some wood and told us that was what we were getting.  Paint began peeling 2 weeks after we moved back into the house and they NEVER FIXED IT. They got paint on out ceiling fans and NEVER FIXED IT. Our roof began leaking LESS THAN A YEAR AFTER THEY SUPPOSEDLY FIXED IT!  There is so much more bad work than I can write about!  They should NEVER NEVER NEVER EVER be hired! They say they will fix their mistakes, but NEVER DO and then put a lien on your property!! We had to hire an attorney to deal with them to get the lien removed and they still NEVER FINISHED the job or corrected their bad work. Their workers complained they weren't getting paid.  David tells people we didnt pay them, it's not true.  We did pay them He also tells people we were unreasonable.  Also not true. BEWARE OF THIS COMPANY!

After many discussions Maxum did the right thing and stepped up to fix their error
Not sure why showing me in California when I am actually in Arizona

Maxum just finished our bathrooms remodeling. From the starting process, we met Jim, Beth, Jeff, Nelson and his crews till the finished, everything went smoothly. They stayed on schedule as they promised. They are very professional and openly discussing on the plan, materials and schedule. Everyday they cleaned up the working area really well. Our bathrooms turned out so beautiful.

So happy with our walk in shower! Thank you Jeff, Brian, David, & Stephanie and crew!  Highly recommend them for your remodel projects!  From Design, Execution, & to the finished product. Awesome! Thank you!

They changed workers on a bath remodel every couple of days
They put wrong edges on my walls and had to redo them
Measures mirrors incorrectly and refuse to fix
I had to have them fix the shelving in the closet as they put what they thought I should have instead of what I asked for and could not rip it all out
They were friendly this was a 3-4 week job and took them more than 5 to complete because of all the mess ups
Was told on Friday some one would be here on Monday to fix a couple of problems and I had to call them at noon to find out they were not sure where to person was that was to show up and so they called me back at 4 to say they would have to call again tomorrow to get an appointment scheduled

David Taylor did a renovation for us not quite a year ago. Recently, we noticed problems with two electrical outlets. When I told him about the problem, he contacted me right away and sent someone to fix the problem the next day!

I'm so happy to see that David is now part owner of Maxum Construction. It's nice to see that he brought his professionalism and awesome customer service to his new company. We will definitely be doing business with them in the future.

First off, I would like to say this review had nothing to do with the actual individual that did the work.  Leon was amazing, professional and did quality work.  As far as the company he was subcontracted through, Maxum Construction....all I can say is avoid them like the plague.  Sales overpromised and under-delivered. It seemed that there was absolutely no communication between sales and the contractors.  Apparently this company has a salesperson, they write up the contract (with lots of holes and vaguely I might add, make sure they include EVERYTHING.  I requested a labor only job with me supplying the TILE only.  I do not know anything about how to install tile, the material involved and I specifically stated to include the material to actually install it be part of the quote).  Anyway, once the job is bid, they then hire out to contractor...which is pretty typical.  However, this contractor then hires the job out to another contractor. So basically, there are 3 parties already involved.  

The contractors had absolutely no clue what was going on with the job, the specifications, tile patterns, nothing.  I asked for the contract to be revised more than once to fill in some of the holes I didnt like, always the "promises" to get another contract out but it never happened.  Right from the start they wanted to charge me for backerboard, mortor, thinset, the works in addition to a "dumpster fee" which was never disclosed either.  Apparently you need to specify that they will actually haul away the material they demo'd.  I also asked them multiple times to give me the final measurements so I could purchase the tile, but I never actually got them. So I ended up having to run back to the tile shop an extra 2-3x due to shortages.

It also took them 8+weeks to get in touch with the shower door people (which ultimately, I ended up calling people on my own since I was never able to actually get a quote from anyone).  My carpet was damaged so badly we actually had to get a steam cleaning company over to get all the dried thinset and other tile material out of the carpet.  The owner even showed up once and told the project manager (Tony) to put down a quality barrier, but he never bothered coming back to do it.  And dont get me started on the "construction supervisor". Tony showed up twice over the course of the 2 MONTHS it took them to do the job and never really supervised anything.  The subcontractor stated he was supposed to be supplied with all the tools he needed to do the job.  He called Tony multiple times in order to request certain tools but apparently he was too busy with other jobs to actually deliver them.  I had to loan him tools in order to complete some of the work (air compressor, gun, driver etc.  Long story short, look elsewhere for your contractor work.  The contractor even told the subcontractor to actually stop coming to the job and don't bother finishing.  Luckily, Leon was a very upstanding man and completed the work.  I can recommend him all day long, but stay away from this company like the black plague.

Met with this company at the Home & Garden show on a Sunday and scheduled a consultation/estimate for Thursday that same week. Received a call on Wednesday saying they wouldn't be able to make it for Thursday and then rescheduled for the following Monday at 9am. They ended-up no-showing. No call. No email. No follow up. Never heard back from these people, which is a good thing because if there work is anything like their communication, it would have been a waste of time and money with the end result. I would never trust this company to do anything with my home considering how unprofessional they are.