I recently purchased a home that had been flipped, its beautiful with new flooring, granite counters, cherry cabinets and fresh paint. What's the problem you ask? The previous owners used to smoke in it!!! You can understand my horror when I got the keys and opened the door to my beautiful stinky home! It no longer smelled like cookies and candles (like the open house), but rather a cheap rent-by-the-hour motel! Here's where Lotus comes in to save the day! Tanner, a very nice and professional technician, was sent out to assess the damages. Tanner was very respectful as he walked through my new home. After Tanner's home inspection I was given several options for treatment. It's so nice to be given options!!! Now, I've had the treatments done to my home and the air is clean and matches the home. I am 100% satisfied and give Lotus and Tanner 5 Starts! If I ever have a flood, fire, mold or asbestos need, I will be calling Lotus to help save my day again.