Locksmiths Pro

EXTREMELY SHADY AND DISHONEST.  PRICE GOUGING! UNPROFESSIONAL AND RUDE BEHAVIOR.  DO NOT USE THEM.  

This is what their ad said: "$15 Locksmith, 24/7 Locksmith Chandler Quick And Local We'll Beat Any Price Call Now, 100% Satisfaction · Experienced Technicians."  Sounds good, right?  Well, I should have shopped around and researched them first.  

The technician arrived and checked out the five locks I wanted changed, on a total of three doors.  I specifically asked for an estimate before he started the work.  He scribbled for a bit, and then came up with an invoice that had four numbers written on it-- $14.99 service call (thus the $15 mentioned in the ad,) and then the numbers 55, 85 and 35.  Mentally totaling all of that, it would come to approximately $190.  I had expected the entire job to be under $200, so I agreed and signed the invoice, allowing him to begin the work.  

He went out to his car for awhile, presumably to make the new locks, and then he installed them.  When I asked for the total, he used his phone calculator and came up with the total of $494.99.  Outrageous!  I said, "Really, that's how much it costs?"  Looking down at the same invoice I had already signed, he had added a "4 x" in front of the $55, and a "5 x" in front of the $35.  I was outraged and didn't want to pay it, but I also wanted this guy out of my house.  I assumed I could fight it later.  A half hour later, I called the office and got the same kid, and he told me I'd have to speak to his manager the next day and hung up on me.  

Two days later, when I did get the manager (Tony or Tomi, something like that, foreign accent) on the phone, he immediately laid into me, assuming I was another person who had already complained.  He wouldn't even listen to what I had to say.  His tone was smug and argumentative right from the beginning, and he told me there was nothing I could do because I signed the invoice.  (Turns out he's right, because I tried to deny the charges through Visa.)  He told me that there's no way his technician would have added numbers to the invoice after the fact, "Because my technicians are very well trained."  Yes, very well trained in the art of scamming people.  And then in the next breath, the manager said, "Well, we don't know how much it's going to cost until the work is completed."  What?  When I told the manager I would be writing a negative Yelp review, he said, "Go for it."  So here it is.  So just want to warn everyone-- get a solid estimate upfront and DO NOT use this company.

When the individual reviewed my home to re-key locks he had quoted one price. He did not review the total before beginning the job. He did not break down how many locks and the price for each. He ran my debit card before showing me the total. I thought it was the price he mentioned. When he left he handed me the receipt and it was $300 more than what was stated. I would have never allowed him to move forward if I known the total amount. Theres an item on the receipt thats unclear of what was charged.  Never again will I use them.

DO NOT CONDUCT BUSINESS WITH THESE CROOKS. They came to my house hours after they said they would be there and then charged me 150.00 to rekey one lock. Like an idiot I didnt look at the receipt until after he left cause I couldn't read his chicken scratch, only to realize I was charged 144.99, not 44.99! I was told over the phone this would cost 15.00 for the service call and 19.00 per lock. What a fucking surprise when I realized my receipt indicated 144.99. These people are crooked. DO NOT CONDUCT BUSINESS WITH THEM

These people are HUG scammers. DO not call them. They re-keyed 3 locks in my Gilbert office and charged me $534.00 I had asked them how much and they told me that they couldn't give me a price until they saw the locks. The guy was here for 1.5 hours and went into the bathroom 3 times for 10 minutes each time. Then he hung out in the back seat of his car for another 45 minutes. I came into work the next day and not one lock worked with my new keys! We called and left 3 messages and not one time did they return my call for a resolution. AVOID this company. We feared for our safety after disputing their bill and ended up buying 3 new locks for $150.00 bucks. They lied in their dispute about what service they provided.  You will regret calling this company - we do!

Horrible!!  my daughters car wouldnt start because the key was too worn out to work anymore.  my daughter called and they could come out to make her a new key.  the key didnt work, then he said the ignition was the problem and told her to go get a new ignition at auto zone by where she was stranded.  the tech, his name is Chris, said he would replace the ignition off the record for $50.  she is 18 and doesnt know any better and trusted him to fix the car.  he was there over 5 hours and left it unfixed, wires hanging out, not all the way assembled, and car still didnt work.  he left saying he would finish the job the next day, never heard from him.  he took my daughters money and still left the job unfinished.  had me or my husband not been working, this is not a place we would have called.  she is a college student, makes min wage working, and he took all her money, $195 for nothing, had the car towed to a shop the next day and now she has to pay $230 to fix his screwup.  tried calling the customer service number on the invoice and no answer and no voicemail, no address, there is no way to get a hold of them.  tried to call the tech and he is not responding.  these people are crooks and take advantage.  my next move is better business bureau.  so angry!!!

BEWARE!! These people are dishonest. Daughter was locked out of her apt. Called these guys from their ad in Google (They were at the top of the page in a search for locksmith in my neighborhood). Their add falsely advertised $15 locksmith. I asked the the guy with the foreigner accent how much it would be to send a locksmith and he said $29.99

Some individual showed up at my daughter's place, unlocked the back door and charged her $400 (Yes, four hundred dollars). She thought the charge was going to be $29.99. The company tried to put through a Visa charge for $400, and my daughter received a text from her credit card informing her of this fraud. We put a stop to the payment and the credit card company will investigate. Good luck with that, these people have no physical place of business, no address, and their 'customer service' number 480-550-8874 never answers.

The guy who answers their main business number advertised online claims 'he knows nothing,' he's just a 'mobile service' and he is not responsible for anything, yet, he's the one who sent us his 'technician.'

These people appear to be a fraud, and their behavior seems to confirm it, beware!
They advertise themselves online as 'Locksmiths Pro' in Ahwatukee, Arizona. Their second number they advertise is: 888-883-3088

I wish I could give this a .5 or 0 stars. I had an emergency locking my keys in my car with no phone no way of getting ahold of anyone I knew. I was in the middle of Phoenix and a circle k on 16th and Indian school where one of the female employees took the phone away from me while trying to get a hold of someone to help. Thankfully a man who was a medical transport was nice enough to let me use his phone to find a locksmith. The top one came up and it said $15 locksmith so I called and I just figured from the advertisement it would be 15 and maybe a little more. I was sadly mistaken... $275 later and it took the guy maybe 10 mins to open. He told me my Honda Civic is the HARDEST CAR to open and that's why it was so much. I didn't have any choice but to pay. My fiancé called other people he knew once I was able to get a hold of him. Everyone said it should be 90 tops and there are companies like this one scam people and give a bad name to reputable companies. I feel I was taken advantage of and this place needs to be shut down. I wish I read reviews but I didn't have a phone to be able to do that. I hope this helps at least one person.

These guys are crooks!!! Don't use them. They took advantage of us. Total rip off!!!

If you were also scammed by this business please submit a complaint to the attorney general at azag.gov/complaints/cons…, we were quoted $14.99 service call fee plus labor to unlock the doors of a 2002 Yukon with NO ALARM, and ended up paying $298.02 which they did not tell us until after the car was unlocked.  I was told by other locksmith's this is a known issue.  Please submit a complaint to stop other people from suffering the same fate.

Yes, be very aware of these crooks.  They also told me they would be $29.99 for a home lock out and charged me $400.00.  I am also reporting it to my credit card company, I hope to God that something can be done!!!!!