Lifetime Windows and Doors in Phoenix AZ

I had an in home estimate for window and sliding door replacements.  Virgil arrived on time and was very knowledgeable with the products and brands.  He did a demonstration with heat on the glass and answered all my questions.  Looking forward to seeing the results when the installation is complete.  The pricing was better than I expected.  I will update my review after the work is completed.  So far, I'm very impressed.

do not waste money with this company. it has been a year since ordering the windows for the entire house, and just yesterday the final window was install and the installers didn't notice it was the wrong window, omg..

A door to door salesman came by saying they were replacing windows for one of my neighbors. He rang the doorbell which set off my dog and woke up my baby whom I had just gotten down. Now, I'll give that he couldn't have known that would happen; but, when I told him we weren't interested and what happened, his response was: So, you haven't thought about replacing your windows? No remorse. No apology. You are the face of your company sir trying to sell me on windows. If that's the type of customer service this company has, I will not use you in the future if we do replace our windows.

My contract was signed in September and it is  now the end of June and I'm still waiting for the job to be completed. (Well past the 22-24 weeks promised in my contract) The first crew came out and did such poor quality work that three other crews had to come out just to repair the mess that they made of my windows & sliding glass doors. 4 windows need to be replaced entirely and the stucco and frame work of my sliding glass doors are STILL have not been repaired. The front office does not communicate with the work crews or with the clients! Someone did leave a voicemail in early May telling me the new windows (to replace the 4 that had been damaged) would be here on May 17th. I haven't heard a word since. I would NOT recommend Lifetime Windows and Doors to anyone!

Lifetime windows is a fantastic company to work with.  From making an appointment for an estimate,  salesperson,  schedulers,  installers,  customer service are excellent.   I have absolutely no complaints.   If you would try LifeTime windows you will not be disappointed.

Lifetime Windows did a great job in replacing the 13 windows/patio doors in our condo unit in Sun City West.  Professional, showed up as scheduled, they even stored our windows for FREE till we returned from our east coast residence.  Even though the factory made a minor error in the fabrication, LTW worked with us to quickly correct the situation, discovered by their installer!

LTW beat Anderson Window price by 33%... and no pressure quote, unlike AW (don't believe the adds).

We notice immediately the drop in inside temperature during that July heat.

Most HIGHLY recommended.

Chris was extremely informative and respectful. I would highly recommend him and this company!

READ the POOR REVIEWS! I wish I had read them prior to ordering ours in February. Salesman Rich stressed honesty and made several promises. I understand supply chain issues but how about being Sold based on a pitch rather than the truth from the office or manufacturer. Windows arrived in August not May. I ordered all new windows and install of a new slider, i had a contractor and electrician scheduled and tried to coordinate with Lifetime, never got one phone call and was stressed that on install date they would not bring out slider and I would be left with an opening in summer. Monday morning day of install with both my contractors on site, the installers called and of course the slider was not on the truck. After a brief convo it was relayed that the windows were black frames when I had ordered all white.  
This was a disaster and terrible communication, follow up and general consideration especially considering the cost was $25k. Choose someone else,  try using a contractor who will go direct to manufacturer, he saved me thousands and made educated improvements for window measurements and selections. My contractor got windows in 4 weeks,  combined multiple windows into larger glass/windows saved me and looks much better.  Do not use Lifetime Windows.

looking at the reviews on here, i see my issue is just the same as everyone else on here. I signed a contract back in June to have my sliding glass door replaced, i got a call on 7/25 that is was ready to install and i needed to set up a date. I have called 6 times now and not a single person has called me back. I am now wishing i came to read the reviews here first to see how bad their customer service really is.

Chris Fout was fantastic.   Knowledgeable about the products I wanted to know the possibilities for a few areas in my home that were to hot in the summer and to cold in the winter.  Got a quote and signed on the dotted line. Woohoo.

Lifetime Windows and Doors are the absolute best! Our Marvin Windows are just amazing and the double Lifetime Unlimited warranty is the best out there. They do a meticulous installation and A+ on communication. Five star high five!

Very poor customer service on a window replacement under warranty damaged window was less than 3 months old. Took nearly a year to replace cracked window! Cannot recommend this business for any new products. Took issue up to owner level within organization, with no resolution or satisfactory explanation for awful service. Marvin Windows should be ashamed for their relationship with this installation company.

I am so thankful for the help that our family received from Chris Fout and company !! You guys are amazing thank you for everything!!

Chris Fout did an excellent job on the home visit.  Friendly and knowledgeable.  Great product selection.

I made an appointment with lifetime windows for full window and door replacement in my home. When I made the appointment I was asked if I was the sole decision-maker in my house and I told them I would be making decisions for this project. They sent out a sales person who arrived late and without a mask, contrary to their posted COVID protocols. The sales person asked me if I was the sole decision-maker and I told her that I would be sharing this information for final decision making with my spouse (note that I had already interviewed several local companies, this one is not special). The salesperson insisted, I informed her that I found it offensive that she required my husband to be at home in order to talk about their service. She informed me that it was so nothing would get lost in translation, so that I wouldn't get the information wrong when I told him. Great. Now she's offended me twice. I told her that if she insisted on waiting for my husband that she would be waiting forever. Then she packed up and left. Just like that, so much for professionalism.

As I mentioned, I have interviewed several companies and not a single one has sent out a salesperson without a mask, not a single one insisted that both homeowners be present, and not a single one has acted unprofessionally until Lifetime.

This company seems completely out of touch with how families operate. Even if given the benefit of the doubt which they do not deserve, in a time where it is a complete luxury to have a midday appointment in your home to discuss window replacement it is absolutely unreasonable to ask for all home owners to be present.