Ken's Masonry

Ken and his team did a great job on our RV gate,

We were in a crunch moving in to our new house and needed access to our back yard in order to have the garage empty for storage.  Unfortunately, the existing RV Gate was not wide enough to get our trailer through.

Called Ken on Thursday and he returned the message a few hours later. His price was fair and he was able to get started the next day.  

Ken had the opening widened, new column and new RV gates all done by Saturday and it looks perfect. We have a picky HOA so they had to match what was previously installed, the gates and new block/stucco match up just right.

Ken even came back on Sunday  to dial in the gates a little better because he wasn't happy with the gap,  Honestly something that I would't have noticed but he wanted to make sure it was up to his standards.

I had Ken add an RV gate into the alley. He did a great job at a reasonable price. Ken made sure I was happy with all aspects of the project before he was done, he and his crew were alway courteous and cleaned up the project site be for leaving. I have a couple of other projects coming up; I will definitely get Ken to do them.

I called to get my brick wall repaired, Ken answered the call on a Friday why he was working. Said he call back and request pictures of my project.

So he did respond with a quote of 400- 500
He seemed to be quite confused on the work I needed. So I called him and left a voicemail.
Very thuraly what was needed again.

When he returned my call he said he be out later that day to personally come out to my property to give me an estimate. Not giving me a time frame.

Later a guy showered up I asked are you Ken?
No I'm not but I work for him. He walked around my property. He seemed not prepared to answer all my questions. I then asked if he had a business card. No he didn't.

The kid said it would be an easy fix.

Next Ken called back very aggressive and confused about the project.  He's details for customers service was nasty. He got argumentative. At this point I said I will  be glad to let you speek to my husband in the next room.

Then he just hung up!!!!

Unprofessional conduct.

Ken and his crew did an amazing job on our mailbox and large planter. It's no wonder he takes awhile to respond, he is so quick and efficent and probably has a ton of clients lined up throughout the day, please be patient with him it is definitely wort it. He was also very affordable and makes sure you like the work when it's complete. Thanks guys! Will definitely keep you in mind for any future brick work.

I had a minor driveway repair needed after the plumber cut a 6 strip to run a new pipe. Ken responded quickly to my inquiry for a repair. He was able to give me a quote after i sent him a photo of what needed to be repaired, and he visited the following day to complete the repair. It was a simple request and repair, but Ken was responsive and did a good job.

Horrible experience, don't waste your time.  Scheduled with Ken to have him come look at my yard for some concrete work I needed done. First appt. he never showed up, he texted me 2 hours after with an excuse.  Thought I would give him another shot, maybe something did come up.  So I set something up with him for the next day.   Same thing, never showed up no text or call.  I called him after waiting 30 minutes.  He said he was on his way now and would be at my house in 30 minutes and to just bear with him.   So I waited and waited, 2 hours pass still no Ken.   I call him to see what the issue was.   He said he wasn't coming and pass on the job and hung up.  Very unprofessional.

Ken did a great job adding blocks and stucco to a current wall around my AC unit. I sent him a photo of what I needed done and he quoted me a fair price. He came the day after I called him and completed the job the following day. I was pleased with his work and won't hesitate to call him again for any other jobs needed.

Ken and his crew did an excellent job repairing the brick on the front of my house.  Everything matches perfectly. You can really tell they take pride in the work they do. I will highly recommend Ken's Masonry!!!

Awful customer service. I needed my block wall repaired. Ken sent out two guys to fix my wall. They showed up to my house two hours late and with no materials to do the job. Ken apologized over the phone and said he would come out personally to fix my wall. We rescheduled for the next morning, but he never showed.

Ken helped us find a great solution for our wood fireplace refacing.  He was not only prompt in his response, but very helpful and professional.  Will definitely keep him in our roller deck for future work!

We called on a Tuesday to setup an appointment for Wednesday in Mesa, AZ and on Wednesday morning we called again to verify the appointment for 2:30pm. Both times he took our call and verified that he would be there, however, when time came he didn't show up on Wednesday @2:30pm, he never called back to cancel or to even say he wouldn't take the job. We waited for 2 hours in case something happened, but nothing. Horrible business ethics and I can't in good faith recommend a person who can't call a person back or at this point, trust his work since his word is no good anyways.

Short story- I will never use Ken again and would not recommend him. He did lower quality work and refused to clean up after himself.

Long story: Ken did a brick wall repair job for me on a rental property. Unfortunately we paid him before the job was complete. Besides the sloppy mortar between the bricks, weird gaps, and smears across the bricks, he left mortar all over the ground in front and back of the fence and dumped his buckets in the common area of ours and our neighbors property. When I reached out to him to please come back for cleanup and a few touch ups on the work he did, he blew me off. He blamed the mess on my tenants and told me he had more important jobs to do. I sent him pictures of specific issues I'd like fixed on the problem and he ignored me. I told him all I could do now was to put my opinion out to the public. Then he responded and attacked me. For four weeks he told me he would go back to the job site and then would not show. I'm left with an embarrassing fence, mess all over the ground, frustration, and no money.

Ken's Masonry repaired my block wall. They did a great job. Ken was professional and wanted to make sure that we pleased with the work when it was completed. I highly recommend.