K & K Custom Glass

I was closing a house window when one of the springs exploded out of the side rail of the  window leaving the window crooked in the frame. I went to K&K Custom Glass and they had some parts on hand and ordered other parts for me, plus explained how to repair the window. I was worried that I would have to replace the entire window and now will spend about $30 and have a good working window again.
This was my second experience with this company, the first time was to get glass cut for a large frame for a painting.
The employees could not have been.more helpful and friendly.  I will go back for my glass needs.

We did a major full window replacement with them. And replaced our ratty wooden front door with a glass one (other door installers said we needed to replace the whole area for 3x the cost).  We replaced regular patio doors with disappearing window/door walls (yes - I needed my handyman to prep the area but Josh and Tami worked with us).  All done with Western Window systems product which are found in the high end golf clubs etc.  We did this in a series of stages over the covid year - the period during which most contractors were too busy to return calls so between my handyman, Tami and Josh - we created miracles.  I also had them create glass doors for a wine wall and a massive mirror for the powder room.  They do it all.  I waited until the project was done to write my review - because I selfishly did not want them to become too busy - but they are the best.  And their crew is great!  Polite!   Always ensuring no broken glass is left on driveway etc.  If you are looking at replacing one window - go to Home Depot.  If you want something special - call these guys!!!

I think they either closed or have terrible customer service. I called and spoke to josh and he left me a quote over VM. Now when I try to call back (minimum 6 times) to place the order, the phone rings endlessly and the voicemail box is full.

Simply put.... we do not recommend this company for you and your glass and window needs. They lack customer service, and communication necessary for a rating higher than 1 star. Ordering from them resulted in a failure to notify us until the day before window delivery that our windows would be late. And this notification only came after we called to confirm window delivery time as to coordinate with the framers at the house. Additionally the back slider was back ordered to arrive for weeks later. Again no open line of communication. One window showed up and was broken. - as if this review it still has not been repaired and that was a mere 7 weeks ago. One window did not fit and was sized incorrectly to adequately fit with a front door. They refused to refund money. We offered a solution to keep the sidelight window and pay for it at cost and try and find alternate place for the window if they would split the cost for redesign, cramming and installation (minimal cost). This was refused. They basically ordered the wrong size and want to still make a profit on the window and have us pay for it all. Meetings, phone calls and emails we spoken/written in anger, tone and very unprofessional. BEWARE BEWARE BEWARE. Unprofessional, rude, no customer service, lack of communication, lack a respect  are just a few of the descriptions this business possesses.

They did what others couldn't do, and they did it well! You get what you pay for with these people. They might not be the cheapest, but they do the best job. You will not need to worry about their workmanship, letting them into your home or whether they will show up or not. Tami is great to work with and all the guys who have come out to our home we're fantastic!

Let me start off by saying I work in a business that relies heavily on customer reviews and I don't leave a bad one lightly.  I work in vacation rental management close to this business so have used them a few times over the past years due to the proximity for glass tabletops.  The customer service was always lax (sometimes not returning calls or e-mails or getting work done on time; once an incorrect glass cut) but the end product was fine for what we needed.

I had just one more job I needed in October and I sent the specs in for seven tabletops.  I was quoted almost $100 more then what I paid for eight tabletops a little over a year ago, but was told the cost of glass had gone up.  I checked with the owner and agreed to the job at that price on Oct. 19 and was told it would take about five days or so.  Great.

A week went by and I heard nothing and did not get a response from my e-mail or voice message.  Finally when it had been a week and a half I spoke to Tami who runs the front office, quotes and customer service.  She said part of the order arrived (I thought they were going to cut it on site since they were standard rectangles with no curves) but two didn't, probably because they broke or something.  Finally, when it had been two weeks (more than double what I expected) I went happily to pick them up.  I knew better to measure them first so I didn't have to bring glass back and forth like that one time it was wrong.  Well the first measured wrong (a fluke?) and then the second -- then the third.  I knew something was up and it turned out Tami had sent in my order from last year for the eight tabletops I had ordered.  So not only did I wait more than twice as long as I was told, but it was the wrong order.

I had guests checking in early the next week and she said they'd try to cut some of the bigger ones they could on site to fit the correct order but others would have to be re-ordered.  This was a Thursday or Friday and although she said she may have them (or at least some) done by Tuesday there was no word from them and again I had trouble reaching them (they are closed weekends and close at 3 PM on weekdays, but even when open there is often no response).  Because I had guests checking in I could not install the tabletops so I had to do without.  It was now three weeks.

At the end of the fourth week, when the guests were checking out, I called on Friday but the phone just rang and rang and said system was full or something.  I couldn't even leave a message and again got no response from my e-mails.  I called Monday and again no answer; same thing on Tuesday.  Finally, the Wednesday before Thanksgiving I was able to leave a voice message and expressed my displeasure now that it was five weeks and not only had they not called me but I couldn't even reach them.

Finally, I called back that same day and Tami answered and said she had been out for days and had to check to see if my order was even done!  She said she'd call me back in 30 min. and I told her it was urgent she get back to me then as I have guests checking in next Tuesday and need them no later than Tuesday morning or else I'd have to wait until April, when there is a break in bookings for that unit.  I also needed to know for sure because at this point I was fed up and had gotten a quote ready to go with a competitor who said if I ordered before 3 PM that day they could have my order ready first thing Tuesday morning, though much further away and I'd have to go pick them up (and I have two cleanings and check-ins on Tuesday).  I was also simultaneously scrambling to prep for guests arriving within the hour this afternoon.

Sure enough a half hour -- and then an hour -- goes by and nothing from Tami.  Then I call and get voice mail.  It was now just before 3 PM and down to the wire with both businesses about to close for the long Thanksgiving weekend, so I had no choice but to order from the competitor as I couldn't even get a yes-or-no answer from Tami as to whether my order had finally been done (correctly) and was waiting for me a mile away.  Then, after placing my order with the competitor, I notice an e-mail from Tami saying simply Your order is not done.  Sorry for the inconvenience.  That's it.  After five weeks I wasted for what should have been five days there was no further explanation, apology or concession.  I told them I could never get by treating customers like this in my line of work and was sorry they valued my repeat business over the past six years so little.

I felt it was my duty to leave this review because although the service was always lacking, this was an outrageously frustrating and exceptional ordeal that cost me precious time, then put me on edge to the last second the final day wondering what to do while I was simultaneously busy prepping for guests arriving any minute.  I gave them two stars only because the finished product is fine (that is, when it's done and they don't get the order wrong).

We were in Phoenix for a show and as we were setting up realized we hadn't packed two pieces of glass needed for our display case. With a quick call to K & K we were assured by Tami that they could cut the pieces for us and have them ready in just an hour and a half. The pieces came out perfectly and very reasonably priced. Totally happy with this experience in customer service.

Needed a new mirror in an old but sentimental frame.  Walked in, super friendly people did it in less than 30 min, improved the way the frame held the mirror without being asked, very reasonable $$.

Tami and Josh are very helpful and great people to work with. I build and remodel high-end custom homes and these folks know how to get the job done, do it right and do it efficiently. If you have a project that requires attention to detail, great pricing and great customer service , K&K is the way to go.

We used them for our church front doors, and bathroom doors.  They came when we asked them too, right before a wedding was to start, finished before the guests arrived, and cleaned up so no one knew they were there.  They had to come back this week to finish doing some other doors we had asked them to do and again they showed up on time, finished quickly, cleaned up, and the price was the lowest we could find for the same work to be done by other companies.  I would highly recommend their service.

K & K Custom glass installed a beautiful   20' X 10' Pocket door from western windows it is amazing and slides like a dream !! I will definitely be calling again for anything glass related !