Just Gates

Tim came to my home to give me an estimate on 2 new backyard gates. [My husband had built ours more than 30 years ago out of Redwood & with the sprinkler system hitting them for the past 25 yrs. they were literally falling apart]. I had researched gate builders for months, when I happened across  'Just Gates'. [I had Lowes out to give me an estimate a couple of months ago & was not happy. They would be just 5 ft. tall which would have reduced my privacy by a foot]. After reading reviews & looking at pictures, I felt confident this was the company I wanted to build my new custom built gates. They were installed today & to say I am pleased is an understatement. They are so well built & beautiful. The cost? Around the same that Lowes was going to charge for a prebuilt frame that didn't fit. I do not generally write reviews but after the months of trying to find a reputable company & finally finding 'Just Gates', maybe I can save someone else the time of looking. This company is VERY trustworthy & does excellent, professional  work!

Very rude people. We had everything just about wrapped up for the quote when I asked a couple of questions for clarity - he saw I had another quote and insisted I tell him who it was from, when I refused he snapped, fine, we're done here, we are not your people, they are. They stomped away. They never stopped at my neighbors to give them a quote as promised either, cited an emergency. They lost two jobs in a matter of seconds.
Who are they to think people don't have the right to get more than one quote. Seems pretty arrogant if you ask me.
I would not recommend them.

I have had Tim and Carol with Just Gates complete even more work at our residence. I now have a total of 8 gates on our property. All fabricated and installed by Tim and his team. I even asked Tim to fabricate a small steel frame that I am now using for a decorative bridge across a dry stream bed. Everything snapped together perfectly. Tim is always up to the challenge of solving almost any ask. Again, I highly recommend Just Gates.

Replaced a couple old gates.  The new ones are great.   So happy with the work they did.  Nice friendly easy to work with.  Would recommend!

We just had 5 new gates installed on our property and we couldn't be happier! Tim & Carol were extremely kind and knowledgeable. The entire process from start to finish--selecting the gate design, communicating timeline, and install--was excellent, and we are so happy with the end result! Absolutely beautiful gates and great quality! Highly recommend!!!

Interesting that I wrote a 5-star review for Just Gates only 10 months ago and now that I am having problems with the gate, my review and subsequent edit have disappeared from yelp.
Customer service when ordering the gate was good, initial look of the gate was good. But rusting of the metal, coming right thru the paint, is unacceptable. They have had to come back twice in the 10 month period to patch it up. What's go no to happen when the rusting comes back again?
To everyone out shopping for a new gate...look elsewhere than here! Find someone who takes more pride in the quality of their product! You

We just had Tim and crew install a stationary panel outside our front door replacing some ugly lattice. There isn't much Tim cannot do so just ask and he might surprise you. Once again, Just Gates did an amazing job and they have a customer for life. Thank you Tim and Carol!

Just had my gate installed by Tim and his wonderful wife Carol. They were great throughout the process offering a consultative approach for a pretty small custom gate. The prior gate was the original gate from when the house was built in 1980 so it needed an upgrade. Needless to say I decided to move forward with Just Gates LLC based on the response time and ability to customize the gate to my liking. Competitors didn't offer privacy straps or the customization that Just Gates had. They did a fantastic job. Next time I won't even waste the time speaking with other companies. Thanks for the great craftsmanship and high quality customer service.
-Mike

Great company!!   They respond timely and awesome work!!Reasonable. Professional and great people!!

I am so happy with my new gate. Tim did a superb job on it. I especially wanted it snake proofed and he went the extra mile to make it perfect. My neighbors are loving it also as the old one was very ugly. It has a great locking feature which makes it safe and secure as well. We couldn't be happier. Just Gates is a family business that really cares to do a job right. It was a real pleasure to meet them and receive such old fashioned quality service.  We need more businesses like this!   Thanks so much guys.

We highly recommend Just Gates! This family owned & operated company provided our home with beautiful new gates that we absolutely love. They also made & installed a perfect railing on our low side wall. They provided us with stellar customer service, quality products & made us feel like family. If you need a new gate please call Just Gates.

I have never left a negative review in my life, this company is literally THAT BAD, that I felt a responsibility to write this. I reached out to Just Gates a week ago and asked for a quote on my RV Gates. The owner , Carol, said she might have time The following day (Saturday) to come by, but said she would let me know.

Good Great Grand Wonderful.

So, Saturday comes around, haven't heard from Carol, no big deal . I'm out with my family and all the sudden I get a call, it's Carol, and she says she's out front of my house. Weird? I was a bit thrown off and I think she could tell due to the confusion in my voice. So she immediately says I'm sorry, I realized earlier I was calling the wrong number and leaving messages on the wrong voicemail. But we are here. Mmmmmm-k? To this day I still don't know if I'm upset with her pathetic excuse, or impressed she had the ball sacs to use it on a new customer.. I think I'm a little bit of both. Moving on. So I explained that I was out with my family, and due to her not calling ahead of time, I couldn't get there to meet her. I gave her permission to measure the gates and take photos without us there, she did, and she said I'd get my quote on Friday of the following week (today). I had gotten quotes from 2 other gate companies that ran numbers and gave me a quote on the spot (I always get three quotes prior to making large purchases) , so I thought a week was steep, but due to some of the positive reviews I read I decided to go along with it.

Today rolls around and I get an email from Carol stating due to unforeseen circumstances, my quote will hopefully be ready on 8/25.. which is over a week away. I replied to her email pointing out the fact that I've seen previous reviews call out the fact that her company is wish washy with timelines and commonly fails to complete things when they say they will. I informed her that her services are no longer needed etc. I then fired that sucker off to her and thought that would be it ‍

This is where this company went from being wish washy to complete shit show in 2.5 seconds.

Carol literally replied back stating .. and I quote.. We are sorry you feel that way. Would you mind forwarding those bad reviews . We are so busy we haven't been able to follow up with reviews. .

Carol (idk why I keep saying her name, I think it just reminds me of all the carol memes out there.. they have all the sudden become relatable) LITERALLY asked me to send her over her OWN COMPANIES REVIEWS cause she's just that busy. The worst part?? I fuckin' did it!!  .

Anyways , I digress. If I could give this company negative stars, I would. The reason you read this lengthy review is because I can't

Carol, if you're reading this, I'm awaiting a thank you for the time I spent sending you your own companies negative reviews

Called this morning and left a message that I wanting to go to their office to look at pictures and pricing on an RV gate.  Just received several texts from Carol saying they do not have a showroom to visit.  Just Gates only offers on-site visits by both Tim and Carol.  She refused my request to send pictures of standard RV gates they make nor would she give me a price range of what they charge for a simple 12 foot RV gate.  Their policy is to not reveal any price range of their products unless it is in person at my home.
I'm surprised and disappointed...and now wary.

I am thrilled with my new gate from Tim and Carol @ Just Gates! I asked for a bid on a gate for the interior of my patio that would be similar to the entry gate already there. I was a little concerned when there was a delay for installation.  But no need to worry!  The installed product was well worth the wait. The gate is beautiful and matches the existing gate perfectly!  Thank you Tim and Carol. It was a pleasure working with you and I will enjoy the finished product for many years to come...Highly recommend this professional team!

I requested a quote to replace my RV gate and Carol responded promptly via email stating that I was on a wait list of a few weeks out.  They only do estimates on Saturdays.  Was really looking forward to getting a quote but never received a text or email of them coming by or wanting to schedule to come by.  This was in April and it's now Sept.  I have since hired someone else.  They should have hired an extra employees to do estimates when they started getting a week backlog.

I really wanted to go with this couple due to the reviews of quality workmanship. They have great pictures on their website of finished work. I did read a review that mentioned a very long wait period, sure enough I gave all my information and was told I was on a three week wait list, 4 weeks went by, I finally gave up. 2 stars for at least staying in contact, but not being accurate with the estimate wait time.

I highly recommend Just Gates.  They did a fantastic job, they came out when scheduled to give me a quote, they emailed me the quote with examples of what the gate would look like, and they delivered and installed on time.  I love my new gate.

I am IN LOVE with my new courtyard gates. The owners, Carol and Tim, created exactly what we were looking for and the quality of Tim's workmanship is spot on. We are so satisfied with our gates and they truly make quite a beautiful touch to our courtyard. Thank you Tim and Carol!

We had to replace the RV gate on our house recently. I'm so glad we went with Just Gates. Tim and Carol came out quickly to review options and give us a quote. The gate ended up being beautiful and very functional. We love it!

Carol and Tim are stars! They got us a a fair estimate on installing two gates and within weeks they were installed and look amazing. They are the utmost of professionals and I give Just Gates my highest recommendation.

Sounds like they build great gates and was excited to work the this company but I have waited a month just to get someone to come out for measurement!  I called to check in on a status 2 weeks ago and Carol reached out saying I was still on the wait list and could not schedule and appointment for me. It has now been a month and I have decided to go with another company as I can't wait over 4 weeks just for a measurement and price!

Tim and Carol are very responsive and professional. They were able to schedule me for an estimate on very short time. When they arrived they gave me a good thorough run through of all the different gate options. The pricing was very reasonable. Tim installed the gate himself and did superb. Highly recommend this company, Tim and Carol run a fantastic company.

We are so very happy we are with our new gate and our entire experience with Tim and Carol.  They are a very personable, husband and wife team who promptly came out to give us a quote to replace our existing RV gate.  They exceeded our expectations on every level.  The custom gate they built for us is stunning!  We originally shared our design idea with Tim and asked if he could customize the gate so that we could have the option of when we wanted out dogs to be able to see out.  He created a very beautiful, functional gate with a privacy plate that can open and close at the bottom.  It works beautifully!  They also reset 4 posts in to our concrete driveway so that we could hang our shade sail up.  Not only did they provide the best customer service and beautiful customized gate, they also were very reasonable with price.  I am so happy we chose Just Gates to do this project for us!  Thanks, Tim and Carol!

Great quality of work. We love our new gate. Tim and Carol are very responsive and professional. We had a great experience with them.

Carol and Tim did a fantastic job! They were easy to work with, professional, competitively priced, and took great care making and installing our 14' custom RV gate.

Our new gate was delivered on time and with excellent quality. Our gate looked exactly as proposed and Tim's installation was incredibly quick and well done. Tim and Carol were a pleasure to work with. Would definitely recommend them!

Sounds like Tim and Carol build very nice gates but unfortunately waiting three weeks for them to come out and measure and then another week for an estimate was just too much.  Carol told me that I would have a bid today and when I asked her if it was available she said no not yet, maybe tomorrow.  sounds like they build excellent gates from what other reviewers say but their customer service skills are really lacking and that was a deal breaker for me.

Thank you Tim and Carol for the amazing job you did on my gates. Very friendly and easy to work with.

Tim and Carol were great to work with. Tim did a great job designing, building, and installing gates that we love! We were also very pleased with the pricing. Would definitely hire Just Gates again in the future.

This company is great. Great service, great quality, Tim and Carol are awesome people. If your in the market for a new gate I HIGHLY recommend Just Gates!

I had struggled to find someone to replace some gates.  I had lived through a lack of return phone calls and people not showing up to provide an estimate.  I turned to Yelp and found Tim and Carol at Just Gates.  I got both an email and phone follow up within a couple of hours.  They are very busy and scheduled the estimate about a month out.  They both showed up, and were amazing people.  The gates were done earlier than promised and are exactly what I had hoped for and cheaper than what I had budgeted for.  I am so happy with the service, the product and Tim and Carol at Just Gates.

I just had my RV gate repaired by Just Gates. They were quick, cost effective and Tim kept in communication with me through the process. He even sent me before and after photos! Would definitely go with these guys again and recommend them to anyone who is looking for good service!

Tim came out to replace an old broke 12 foot Rolling RV gate. The new swing gate is amazing. Great deal on the gate as well! I recommend this company to anyone!

I just love my new gate! Carol and Tim both come to help you decide style, size and color, Carol sends a quote and then a few weeks later Tim comes to install this beautiful gate that opens, closes and locks on the first try. Thanks to Tim and Carol for making a new gate such a pleasurable experience!

Top notch outfit.  Answered quote inquiry promptly. Finished installation a week ahead of promise date.  Thank you Tim and Carol.

Our side gate was in horrible condition with the bolts no longer staying in the cinderblock wall, cracking and peeling paint, and rotting wood.  It took two people just to open or close it.  After discovering a new gate could cost thousands, my husband and I decided to live with it since we couldn't afford to replace it.  Eight years later we decided it was time, however during my research to find a company to do the job I found Just Gates.  It had never occurred to me that the gate could be repaired, so I decided to call.  After I described the dimensions and composition of my gate, Tim quoted a price over the phone of less than $250.  This stunned me.  For that amount of money, my husband and I figured if it worked, we would save a ton of money, and if it didn't we wouldn't be out that much.  Tim came to my home prior to the installation to measure and fully assess the job.  He confirmed the price and appointment time.  The work took several hours and when he completed his work my gate looked BRAND NEW.  You would never know it was the same gate.  Now it works perfectly and I am SO pleased with the value and outstanding workmanship provided by Just Gates.  My only regret is that I didn't find them sooner.