Johnco Plumbing

On May 27 (Sunday evening) I discovered water pooling in the river rock of our front yard. I started to bail and dig but couldn't keep up. I shut the water off at the street and called our warranty co. They put Johnco on the job.

Jordan called at 8:30am Monday and gave me a 30 minute head's-up for arrival. He did a quick diagnosis, cleanly and carefully dug up the line, found the leak, repaired it, refilled the hole, cleaned up and worked professionally.

It was my emergency and I appreciated his working on Memorial Day - even as a Vet!

Since it was a warranted service, I don't know what the actual charge for would have been. I've also been using another plumber for 8 years and will continue, but if my guy ever leaves the biz, I know who I'm calling.

I was sent this plumbing company from the service line warranty that I have for water and sewage lines. I checked the reviews on Yelp! Before they came of course and decided to go with them.

I live in an old house in uptown phoenix. I knew when I bought the house it had old plumbing which definitely presented some problems throughout the project. A water pipe in my backyard busted and was creating a small puddle in my yard. They discovered my plumbing was old galvanized pipes and very rusty and eroded. During the dig some of the sewage lines got damaged and those needed fixed too. They had to dig the yard, open some walls in my house and replace all the water lines with copper. We also replaced my hot water tank because it was found to be leaking. One problem after another! I recommend getting a warranty company that covers some of these expenses. My warranty coverage the exterior pipes but the pipes in my house and the water tank were my responsibility.

Pros: Nathan was nice even when I got frustrated about how long things were taking and through some setbacks. Some days I felt like we were taking 1 step forward and 2 steps back. We would fix one problem and then 2 more would arise. However, I made a list of everything that was happening and Nathan addresses them all. So far everything is working properly and I can get things back to normal.

Cons: At times, there was some miscommunications. I wish things were communicated more clearly. There was some trash left behind in the yard like cigarette butts and plastic bags and such. I wish things happened more timely. I was upset that I had a pipe leaking water and they couldn't get to me for a couple weeks because they were busy. Maybe it's because they are a smaller company idk.

All in all, I do think that this is a trustworthy company and they were honest with the problems that arose. I do feel that if something happens and doesn't work correctly they will make it right and fix it. I would recommend them for your plumbing needs.

This company came out last week for an insurance claim.  My insurance denied the claim but Johnco quoted me a price.  Jason came out today and didn't just fix it he replaced the whole are.  We will always use and highly recommend Johnco

I have used Johnco twice now!  They are prompt, efficient and very professional!  I will continue to use them!  Thank you Jason for being a great representation of your company!

Great service we had a leak in our main line so water was all over the driveway and the street. Thanks God I did purchase a special insurance through the  Phx water company that cover any repair outside the house, it cost me $63 a year. I did call them I  had to wait one day, it was not easy without water in the house for one day, but it cost me 0 if i did not had insurance the cost could be $400. Jason came over and he did a excellent job it took a little over an hour and magic man Jason replaced the broken pipe. So I highly recommend them.

We experienced a slab leak and reached out to Johnco for the repair.  Jason did an outstanding job at a fair price.  We've worked with a number of plumbing companies, and these guys are (by far) the best I've experienced in terms of quality, price and timeliness.  Can't say enough.

Went out this morning and saw a small sinkhole forming. We have a warranty service agreement through the city. Johnco plumbing was selected for us and I am happy they were. They contacted us within the hour and to our home within 2. Jason was the technician and he did a good job seemed knowledgeable and fixed the issue quickly. I asked for the business card and will definitely use this company for any future plumbing issues.

I hired Johnco Plumbing to repair the water line between my house and the street. The plumber they sent was extremely professional and efficient. He came out on time and did and excellent job very quickly. I was very satisfied with his work and would recommend him highly!

My hubby and his father fixed the constant running of water from the guest bathroom toilet.  Funny, how it was running again after my FIL leaves.  I swear it was just story telling and drinking.  LOL!  Anyways, I told my hubby get it fix or sleep in the tub!  The running water was driving me crazy.  He found Johnco online and give them a call.  

Our tech, Jason came out and fixed the issue.  On his way out, my hubby asked him about the leaking drip system and if he knew anyone to fix it.  He gave us 2 options.  We took the cutting off supply to the drip system, since we were not using it anyways.  

About 1 day later the toilet was leaking water outside this time.  Oh boy, this is not good.  We called and left a message.  Then we call again the next day, they asked a series of questions.  They sent out the same tech.  He explained the issue and fix it for GOOD.

Excellent service! Great work and reasonably priced. Even cleaned up after the job. We've referred neighbors and friends, and everyone has been pleased.

Update 12/27/17: Bottom line we have an older home and have our share of plumbing challenges. I've used Johnco plumbing now for a couple of years both within and outside of our Homeserve External Waterline & Septic insurance policy and have simply found them to be a company that provides prompt, professional, friendly and HONEST service with very competitive pricing. I think you'd be smart to allow them to provide a quote on your plumbing fiasco! Details on our experiences below...

12/25/2017: Our main sewer line backed up right after my wife got done bathing our 3 month old baby. Black sewer water coming up in the toilets, shower and tub. Christmas evening, expectations are low that we will get any kind of response. I call Homeserve and they said it will probably be the 26th before anyone gets around to fixing it. Ok..that's to be expected. The next morning I get the call that Johnco has accepted the work order, and they'll be out that afternoon to fix it. Woohoo! This time they sent a very nice and professional plumber named Eddie. Tracie (Johnco dispatch) said it would be between 2pm and 5pm as they were extremely busy catching up with holiday emergencies -- no problem. Eddie showed up at about 3:30pm and had the line cleared within 20 minutes. We were back up and running. Thank you for the great service Johnco!

09/2017:  We ended up with a slab leak (hot water line leaking under kitchen floor) and these can be major repairs! This is an internal plumbing issue not covered by our Homeserve Policy. Worth noting that our Home Owners Ins. policy (USAA) would only cover damages to the home that resulted from the leak, not the labor or materials to fix the pipe or leak itself... so I called 4 separate plumbing contractors to get bids on the repair.  Of the 4 bids, Johnco provided the most competitive and detailed quote. Jason showed up within 24 hours of requesting a quote, he walked me through the steps of what would need to be done to fix it right the first time. One of the four contractors provided a slightly lower quote but he recommended just patching the existing line by removing tile, jack-hammering the floor which makes a MAJOR mess and if you do your research you'll find this is NOT the best practice. Simply patching the line can result in more leaks down the road. Three of the Four contractors said digging up the floor and patching the pipe was NOT the best method.   One of the contractors took over 48 hours to even provide me a price quote which I thought was ridiculous since the other three provided estimates on the spot. Another one of the contractors sent two guys out and they didn't provide anything in writing, didn't even bother to inspect the issue and provided a very high price saying it would cover everything --this quote came in the highest, over 20% more than Johnco. I didn't care for this at all because it inspired zero confidence that they actually knew what they were dealing with behind the wall, or what walls they'd need to cut into, just no details and a high price tag. And when they don't put anything in writing, how do you know they won't jack the price on you later?

Johnco was the way to go. Jason showed up two days after the initial bid and worked all day running a new hot water line through the attic. Afterwards he wrote up the bill and it came in about $200 less than what was originally quoted! I continue to be impressed with their integrity, honesty, and what a great job they do.

10/20/16: Literally the day before our Wedding, family is staying with us and we are loading suitcases in the back of our cars to head out to our wedding destination in Northern Arizona. Guess what happens? Main septic line backed up! CRAP (literally)! Black crud water was coming up out of the showers and bath tubs. Amazingly I called Homeserve and Jason was out within merely a couple of hours to save the day. I continue to be impressed with the quick response time of Homeserve and the professional and FAST service of Johnco plumbing! They truly saved the day!!!

9/16/16: I have HomeServe waterline and septic insurance, and I was having issues with water pressure in my house. HomeServe outsourced the work to Johnco. Jason P. from Johnco came over and was able to find that the Pressure Regulator Valve outside the house was full of gunk. He replaced it within an hour and had us back at full water pressure. Jason was courteous/friendly and professional. I'd definitely call Johnco if I ever need plumbing services again with or without insurance!

Shaun is the top of the list regarding an upstanding person, professional and skilled in his area of expertise.  He was prompt and called prior to coming over!  I have already recommended JohnCo to others that may or may not have a warranty program.  The front office also is extremely professional.  Tracie was a pleasure to deal with.  With assets like Shaun and Tracie, JohnCo Plumbing will last for many more years than they already have.  They are a keeper and do a primo job!!  Thank you Shaun and Tracie!

Let me start out by saying that we have an older home (very charming but it has been a bit of a plumbing challenge). We have worked with Johnco (primarily Jason) many, many times. Jason is always very professional and makes it easy to book appointments. They always get the job done and go above and beyond in situations. We cannot say enough about how wonderful Johnco has been to us over the years. Highly recommend them!

These guys bailed me out!  After another plumbing company pulled a no-show, Johnco came in and got the job done (and I didn't have to take another morning off of work).  The technician (Jason) was courteous, quick, and explained that my garbage disposal had done its job, but that it had just reached the end of its life.  he was prepared with a replacement, and was able to swap out old with new in about 45 minutes.  He also walked over the warranty information, and how to ensure I got the full two year warranty.

After missing a morning of work and being a bit upset, Johnco saved the day.  Highly recommended!

We heard water running through the wall  I called our warranty company and they sent Jason from Johnco.  He came first thing in the morning.  He determined we had  a leak under our slab so we had Precision water finders come out to detect where the leak was.  Precision  let Jason know what the problem was and he came out the next day to fix it  He was very professional and explained everything with no hidden cost or surprises.  I would defiantly use them again.

JohnCo Plumbing has went above and beyond with our big project....sewer, gas and water. Trenching, concrete cutting and filling......a lot of dirt moving and then backfilling. Jason was a joy to work with, on time, kind and super knowledgeable.

We used Johnco to replace our hot water tank.  Our old one was leaking and it was a Saturday afternoon.  It was more  $$ than other places, but they worked on the weekend which others would not.  They were very professional.

Great guy, I thought my garbage disposal was a goner but only filled with   miscellaneous debris thanks to my clueless college son.  Only charged me a minimum fee.  Honest operation.

I have called them many times to work on my rental in Phoenix.  There friendly, with reasonable pricing,  they do a wonderful professional job.  Highly recommend them!!!