Granite Transformations of North Phoenix

Christina was very knowledgeable and showed me various samples for my countertop. Very nice and professional. Pricy, though I will keep her in mind as I get my quotes.

Beware of these people! Signed contract and gave sizable deposit Nov 10,2022, told delivery in Jan. one custom cabinet and lots of countertops. They came in mid-December to do measurements and that person said it was a good thing he came to remeasure because the depth would have been too short.  Feb 3,2023 I called salesman looking for update and she said two weeks. Then she texted and said maybe sooner, she'd let me know the next day. Heard nothing further.
March 9, I called office and asked for the manager and was told she was out of the office. I left a message for them to call me, I was very unhappy and going to call Sonoran Living to tell them my experience if they did not call by March 10. I really hate to do business like this, so I waited to call again March 14, no one from Granite Transformations available again, so I left the message I was prepared to take stronger measures. no call until 3 PM the next day. Now they want to come out to measure on the 20th and install same week - I'm not interested in some half ass job for the amount I paid..
I said if you haven't even started on them cancel the order-he says they have my material so I will have to pay a restocking fee. if they had my material, why aren't my countertops done. Why didn't anyone call me about the delay? supposedly the hold up was my custom cabinet in a separate room. Really then why didnt they call and offer to install countertops and finish when the cabinet wasdone?

Horrible unreliable company.    Stay away from them.  
                   Worst experience ever

We just had Granite Transformations out to update our kitchen countertops, sink and backsplash. We are extremely pleased with the whole process and the products. They were very professional and always kept in great contact.Our installer Brad was extremely professional and did a fantastic job! I would highly recommend this company to any of my friends and family.

Read your contract carefully! Pretty deceiving sales process.
We called Granite Transformations after seeing them on local TV; we have a new spec home where the kitchen island made of quartz needs to be changed due to a defective product, so we thought using their technology to cover the island vs. completely changing it will be great. Shaun (a salesperson) visited us, and he was very professional and well-spoken; he showed samples for the island and stone sink, and we discussed a backsplash. We selected a beautiful white color with veins for the island and received the bid; we were looking at another contractor, so we didn't respond to them right away, and they offered a big discount, so we decided to sign with them.
Before the installation, someone came for the exact measurements of the island and asked if we were told that the island would have a seam given that, due to design, would be pretty visible and would ruin the looks of our kitchen. NO! We were never told of that. Otherwise, we will not select Granite Transformations and will NEVER select a design that is a vein with a seam in the middle! We called the office, and it was a back and forward between the Regional Lead - Thomas, Sean, my husband, and I. Sean LIED and said, I did tell you; I have my sales speech and repeat it as a robot, so I know I did, Thomas said, the seam is in your contract; you should read your contract. I always do. Sean: Don't you think that if your client has a beautiful island would like to know if it has a seam that will ruin the look? Don't you think the right thing to do is explain in detail or suggest a different design? Unfortunately, it was in the contract, and we missed it due to the deceiving sales process and lack of information; we fell for it... they were not willing to take off back the island. We ended up paying way too much for the backsplash and the sink they didn't accept back. We have a case of split personality: the professional and polite salesperson vs. the cynical and rude contractor!
On top of that, my husband called later to ask if we could return the sink (they charged double of the cost with a retailer). A nice lady at the office said yes, so my husband took it back, and the next day she emailed us and said she accepted our return but will NOT be paying us back! Seriously you can't make this up; it is crazy to believe you will give back a USD 1,000 sink for nothing. We thought they would do something right, and we were just blown away by this company! The very next morning my husband pick up the sink.
Sean, you lied, and you know it, you shared you are buying a new house; karma exists, so maybe you should take care of your clients and be honest. The only great experience with them was their contractor, who installed our backsplash; Chris was very professional and did a great job. We would love to work with him, but we DON'T recommend Granite Transformations; this has been our WORST experience with a contractor!

We had issues with Granit Transformation of
North Phx. From the start ee had issues. Our kitchen eventually got completed after calling them daily. It took over 6 months, numerous unanswered calls and messages. We were lied to numerous times. We kept getting the run around. I had to keep calling as well as the headquarters.
Always an excuse, we were excited when we were told material was in. Sure they delivered the wrong material. I would never recommend this company to anyone.

Total disappointment. Never dealt with such a terrible business such as this one.  Sales person was at our home on March 17th and we provided Granite Transformation with a deposit.  They came out and did the templates for counter tops and cupboards the first week in May.  Counter top is on back order, but should be in by middle of May.  Still waiting on an update.  Cabinet refacing was scheduled for last week and no one showed up. After several attempts of trying to talk to a person via phone, I was told that the cabinets never got ordered.  They would call me back and let me know what was going on.  I am still waiting for the call back.  Tried calling again today but no answer, voicemail.  Tried calling the sales person, no answer.  Sent an email, no response.  

At this point, I just want my deposit back and never deal with this company again.

We had a sales rep come out.  Price has gone WAY up since our last quote, so we said we had to think about it.  We called the sales rep back....no answer.  We called the office back....got a voicemail and left a voicemail....no return call.  Called another number listed on the website and got the same voicemail all durning business hours....never a return call.  Called the sales rep back again and nothing.  At this point I wouldn't even use them because IF something went wrong with the project you couldn't ever get a hold of them.

Christina was super informative, professional and gave us abundant time to explore our options. I liked how she didn't say she couldn't do parts of the project outside of the scope and instead got me quotes from partners. We will be strongly considering her proposal as she was the most professional we have received thus far which makes us feel good about the install.

Wes and team were very professional this is the third time that they installed granite transformation products in my home. The craftsmanship is excellent I would recommend them for your granite needs.

From the time we started our kitchen project to the end it took 6 months where it should had been 1 & 1/2 months. We were frustrated that the front desk customer service did not relay our messages nor called us back. The lack of communication was very frustrating to say the least. We had called the corporate office and talked to them two times, never to hear back from them. Many calls were made to managers that were not returned. What we ordered and what we got were not the same thing. We paid a lot of money for countertops and cabinets to be refaced.  In the end of this ordeal Dawn was the only one who did make it right with us. We do like the looks of the kitchen however, we can't really recommend this company because of all of the issues we were put through.

Granite Transformations did a great job on remodeling our nasty, ugly shower.  No longer are we ashamed and disgusted! We are so pleased with the results and the overall experience.  Thank you to Wes and his colleagues for a job well done!

Bad communication in office !never came or called me when i went in there to find out if they could come out fell on deaf ears!i will not be going back!

I had a very good experience. My designer (Daniel) was helpful, honest and personable. Very responsive to my questions. The installation team (Mike and Tyler) were great. They were on time, clean, professional, friendly, and meticulous about their work.  I was very apprehensive going into this project because I worried about engineered versus natural granite. Ultimately I think the product looks great with minimal disruption and mess in my house. That was important to me. I wish the euro edges were more rounded rather than appearing more squared. That and the shape of my new sink were my only disappointments but the sink was my own fault for not being more diligent when I picked it from the brochure. I bought a 60/40 and the 40 side is surprisingly narrow.  Overall, a very good experience and I'm satisfied.

The product is amazing!!! Dawn was GREAT to work with and she deserves 10 stars!! 4 Star vs 5 is only because one of the two installers was extremely rude and unprofessional. Spoke with Dawn about it and they handled everything beautifully! Very pleased with the end result!

FANTASTIC job by Granite Transformations. Starting with Tony, who did an awesome job analyzing what I wanted to accomplish, to the front office who kept me in the loop with every aspect of the job. They secured a terrific kitchen cabinet contractor for step one, then the countertop crew did an equally outstanding job. They also removed a mirror and cabinet eyesore from the adjacent hutch.
HIGHLY RECOMMENDED!!!!!

While we decided not to proceed with our remodel, It was important to me to write a review on the service we received. We are new to Arizona and Granite Transformations was recommended to us. From our first call to the initial consultation and follow up call, these guys were amazing! It was clear that if you contract with them, they will have your best interest at heart.

Really great customer service. Easy installation. Looks great! Half the cost of granite/marble.

When I wanted to replace my countertops, I called Granite Transformations since I had used the company about 10 years ago when I was living in California.  Everything went smoothly, from the initial appointment with Sherry to measuring for templates by Wes and the actual installation by Wes and another installer.  Even when I decided to make a change a few weeks ahead of installation, the company was able to alter one dimension with no problem. Wes did the measurements and also the installation, and he was friendly, precise, and on-time for the appointments.  He estimated that the job would take six hours to complete, and he was spot-on.  He and the other installer were cleaned-up and ready to go at exactly 3 p.m. and my kitchen was spotless.  I'm very pleased with the whole job.