Disaster Restoration, LLC

I strongly recommend Disaster Restoration LLC.

A fire sprinkler pipe burst in the ceiling of my condo causing major water damage to the ceilings, walls, baseboards, floors and cabinetry. Disaster Restoration LLC responded to the call and was onsite in less than an hour.  They immediately had a crew of 6+ workers that worked late through a Saturday night to pump out the water, remove the drywall, and install the industrial drying equipment. From that point, there wasn't a minute wasted for the next 3 weeks to cleanup/restore my place to new ASAP. They checked the drying progress every single day for the next 2 week. Once the condo had dried, they worked directly with the insurance company very quickly to scope out the repairs, and completed all of the repairs (drywall, paint, baseboards/trim, and cabinetry) within a week.

All the way from the moment of disaster to the final clean up, I was beyond impressed with the quality of service that I received from Disaster Restoration LLC.  Each and every member of their team was very professional, responsive, helpful and punctual. I strongly recommend Disaster Restoration LLC to others needing emergency response, damage cleanup, restoration, and repairs.

A special thanks to Matt (Project Manager) and the rest of the team (John, Tyler, Chuck), Bobby (repairs) and Gracie (cleaners).

Where to start??? May 25th my main water pipe broke in our Master bathroom, I called Disaster Restoration (1st Response Team) to review damages and help with the 2 of water in our carpets that was in the master bedroom, hallway leading into the Living room. The gentleman Josh brought some industrial fans and humidifier that flipped our circuit every 20-30 mins and these machines with hoses had cracks leaking more water on the walls and carpet that wasn't wet (living room) This lasted a total of 6 days as the walls and carpet dried out. ($6,461.54) We were told by Josh that due to a test conducted we had Asbestos a team was coming to take care of the Asbestos and we would need to be out 6/31 to return later that day after the air quality test resulted a positive response. The Asbestos team that spoke very little English advised me and my two children that all the personal and furniture would need to be removed so they can start the cleaning. 2 1/2 hours we spent moving stuff out of the master bedroom, both bathrooms and Living room and shoved stuff ANYWHERE WE COULD! My other three rooms were so full of stuff these rooms could not be accessed. Only to be told before we left it would be a 3-4 days job and us having NO PERSONAL ITEMS TO LAST US 2-3 days!!!!! ($9,826.39) It was a total of 5 days!!! The quality air test, mind you I had to call and follow up on was completed on Saturday June 3, because the business was closed that produces the results we would not hear until Monday?!!???? Monday I finally call the office to find out we CAN enter the house to find No toilets (they put them in my tub and shower, damaging the pan) no sinks or vanities and everything stripped from the living room, bedroom, bathroom and hall... (Still unlivable) It took the company until June 7th to get someone out to look at the damages to write an estimate, it took this guy until June 12 to finalize the estimate to send to our insurance company for approval. It took Him until June 16th to meet to sign a contract that work can be completed and it is now June 29th and he has had ONE OLDER MAN in our house for the last 4 Days putting up some dry wall in a few areas in the house, adding texture to the drywall and removing the old trim and adding new trim... 4 DAYS!!!!!!!! The house is still not painted, we asked back on June 7th when he was there we wanted the 3 bedrooms painted so the house matched, he basically said it is not a priority and will not be done when the carpet is put in. The TILE IN BOTH the bathroom were NEVER CHECKED FOR WATER DAMAGE and when we pulled it up. There was water and mildew and little worms close to the water... I AM SO OVER DEALING WITH THIS COMPANY and the LACK of professional work they have provided. STAY AWAY FROM THIS NIGHTMARE OF A MESS!!! They do not care about their clients!!! The put a temporary lien on your home without advising you to protect their payment and treat you LIKE A NUMBER!!! I was told tonight, basically they will take their time as they have other jobs to do. We are not a priority ... For $9.8k I bet the BBB will think otherwise!!!! Bless the person that deals with them NEXT!

I will give a Zero star if Yelp will give that option. I called in October 4th, 2015 Disaster Restauration LLC.  because the sink in the sencond floor bathroom over flood they came rip off my floors and dry the house make holes  with the promise that everying will be fix in a couple weeks. It is now October 27th I just finally got a bill for the demolition and the Drying $4,800 after calling several times this was deliying the insurance response. I even got the insurence to called them and asked for the bill. Even though they came and did the apreassal they never send it to the insurance. Disaster Resturation slowness has affeted me because now I have to star from Zero when I realized today After Calling them that they had no intentions to move foward with the restauration in adittion they have no intention of giving me the apressal I wasted weeks, I have no floor in most of my house we can take showers ony in one bathroom. My daughters bithday was cancel because their delays this was truly a disaster because of them. They are very unprofessional. I don't recomend this company. I saw other bad reviews in 2015  and 2014 what ever good they did as a business it seems to be a long time a go. If you hire them you will regret it.
Ivonne H.

I would definitely recommend this company! I had an upstairs bathtub overflow into the bedroom next to the bathroom, the loft, and the hallway besides the bathroom itself:(  I called Disaster Restoration they showed up right away told me what needed to be done and got it started right then. They dried all of the damaged areas in 3 days without causing anymore damage to walls or ceilings! Came to check on the progress every day on my availabilty and Zach even brought us donuts!  Thanks Al for the speedy response, Zach for the awesome customer service, and the crew who helped them with this cleanup!

Quite possibly the most deceptive, dishonest bunch of schiesters I have ever dealt with. They convinced me to let them place lots of expensive fans and dehumidifyers in the building after a flood. The water had been removed within hours by a great carpet cleaner I used and the carpet had been removed by my handyman. These guys came in with some thermal imaging cameras and showed me where the drywall was supposedly wet. I feel like a real oron for falling for their act because

I would not recommend dealing with Disaster Resoration LLC. I have had the worst headach getting them to send an invoice out on a very small amount of water that I had them clean. I caught the water within 20 minutes leaking out of my washing machine and called them for a quick clean up as I have infant twins and their room had a tiny piece of carpet wet. I wanted to be sure that I had zero chance of mold in the babies room.

It is now mid August. The date of service was early June and I am still battling for them to get an invoice out to my insurance company for payment. They are threatening to put a Lean on my home for non-payment and I called them today to speak with them about payment as my insurance company is trying to pay but in order to do that they need the invoice however, Debbie was not only rude but said the invoice would be sent when she got to it.

They are so willing to threaten me with a Lean on my home because I have not paid yet I cannot get out of them what I even owe for payment!

The repair department comes after the cleanup and dry-out and I already have their invoice. Their invoice was almost $2000.00 to put some doors back on and 2 toe kicks on my cabinets and clean the tile and floor. WOW! Half that invoice is surcharges and minimun overheads that you do not know anything about but they kept assuring me saying. Don't worry, your insurance is paying for this so why would you care? Well, maybe because I would like to retain my insurance coverage after this claim?

The repairs were two weeks after the cleanup. Yes.. that really means that 20 minutes of water cost me 3 weeks of dealing with fans, people in and out of my house and repairs! RIDICULOUS and the customer service representative was so rude! This was an overkill but they continued to tell me that this was a category 2 cleanup and they had to go this route even when I denied certain services. I would recommend some other company that will not deal with their customers rudely and threaten them with Leans when they cannot even output an appropriate invoice.

Good luck!

Excellent service. John was sent as soon as we called and he was very professional. I was in a panic as we had a flood in 1/2 of the house.  I was so thankful that as soon as we called them on a Saturday afternoon, they came out and rescued my home. They set up equipment and brought dehumidifiers and fans to dry the moisture.  The entire staff is very knowledgeable. Special thanks to Tom and Chuck for all of the guidance and professionalism to put my home back together.