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Diamondback Plumbing

Diamondback Plumbing

Plumbing Service
17423 N 25th Ave, Phoenix, AZ 85023
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Description

We are a full service plumbing and HVAC contractor providing quality services to residential and commercial customers. If you are looking for professional plumbers or AC technicians in Phoenix and surrounding areas, then give us a call. We carry out all work to the highest standards of workmanship at consistent and reasonable prices.

HISTORY

Established in 1996.
Diamondback Plumbing & Cooling is the ' Valleys Trusted Contractor ' for over 25 years we've been providing plumbing services in all phases in the residential, commercial and industrial sectors 24 hours & 7 days a week with no trip or overtime charged. Always get an estimate from Diamondback Plumbing & Cooling. We are known as tradesman not salesman our ethics and pricing have been the reason why so many have used and stayed with us as their 'GO TO PLUMBER' stick with a name brand company that is well known like Diamondback Plumbing & Cooling for your project. Serving Phoenix, Scottsdale, Mesa, Chandler, Tempe, Peoria, Surprise and all surrounding cities in Maricopa county. We are Plumbing ' standing the test of time providing all phases of plumbing and drain to residential and commercial customers around the clock 7 days a week. Many have claimed to be the same over the years but few have truly been able to provide the same service as many years as Diamondback Plumbing & Cooling has.

ABOUT BUSINESS OWNER

As operations manager with Diamondback Plumbing & Cooling for 22 years I'm proud to be part of a reputable company that has been known over the years as tradesman and not salesman. Diamondback Plumbing & Cooling as well as myself really pride ourselves on ETHICS we've never charged trip or service charges when all of our competition did. We have kept our same rates and our same employees for over 15 years. We have extremely low turnover and no layoffs in 15 years.
When your doing something right there is no sense in changing '
I'm in close contact with the city development personnel for Phoenix-Scottsdale -Mesa-Chandler-Tempe-Surprise-Glendale-Peoria and Gilbert, with this relationship Diamondback has been able to simplify the building permit process to meet any size project that the customer have.
For our commercial customers don't just take our word for it you can request a list of referral customers that we'll proudly provide
Very few competitors have matched our consistent history

Reviews

Warren G.
Warren G.
1/26/2019
Steve did get in touch with me and apologize for not being responsive to my initial request. I always appreciate it when someone owns up to their mistake.

We rescheduled to get an estimate for the addition of a gas line to our kitchen for a new gas stove top. The service representative who came to our house was friendly and professional.Their prices were fair but we decided not to go ahead with the work at this time.
Nate R.
Nate R.
10/11/2020 12:00:00 SA
Faucet outside for main water shutoff broke. Paul came out within 30 minutes on a sunday... added new copper pipe, soldered in a new fitting and valve in 15 minutes. Really impressed with the fast, great service and how well Paul knew his craft. If Paul is a reflection of all of Diamondbacks employees you cannot go wrong this company.  Thank you, I'm happy to be able to take a shower. Nate Richey
Natasha S.
Natasha S.
Jul 6, 2020
Had Bryan back at my house again to investigate another potential leak and he is amazing. Within minutes knew what it was. He is incredibly knowledgeable, professional and just a nice guy.
Brian B.
Brian B.
Jun 5, 2023
Absolutely worth it! We called for a leaky bathtub faucet, nothing else. These fellas though, also fixed our hot/cold and didn't say a word about it. The last time we spoke to anyone about this tub we were looking at at least 1k estimate, going to to the wall from the other side. If we have any other plumbing issues come up I know who I am calling!
Tony E.
Tony E.
Feb 24, 2021
Best in Phoenix not even close. We were quoted at around $1200 for a simple stoppage in our kitchen sink. Other company said we needed a clean out but Diamondback was able to fix the problem for around $200. They won't rip you off like the other plumbing companies in the valley guarantee it. Definitely going to go through them for anything in the future
Nate R.
Nate R.
Oct 11, 2020
Faucet outside for main water shutoff broke. Paul came out within 30 minutes on a sunday... added new copper pipe, soldered in a new fitting and valve in 15 minutes. Really impressed with the fast, great service and how well Paul knew his craft. If Paul is a reflection of all of Diamondbacks employees you cannot go wrong this company. Thank you, I'm happy to be able to take a shower. Nate Richey
mark j.
mark j.
Dec 10, 2015
We had a major leak in the water pipe between the meter on the street and the front door of our home (the part not covered by the water company or our home insurance), Options were to dig up flagstone and concrete slab to find the leak and repair it, or run a new line for 160 feet through the yard, shooting it below the flagstone, avoiding that. We chose the latter, at a total cost of $4,350. Despite being backed up with work (principally commercial), the company put three great guys - Matt, David and Brian - on the job, which was completed in two and a half days, as scheduled. We were impressed by the professionalism of everyone with whom we had contact.

Highly recommended for a big job like this.
Michael C.
Michael C.
Jun 30, 2010
After several other plumbers took a look, these guys got the job done and for less money! Our Scottsdale store's sink has been backing up for weeks now, and was dangerously close to overflowing. Apparently the clog was in the building's main line and it took a LOT of tweaking the snake's angle to get it to go down the right pipe. They also took the time to properly diagnose the real problem (charging my landlord and not me for fixing it). Anyway, I am happy to say I now trust Diamondback Plumbing! Shout out to Dane Atwater - He was a pleasure to work with, and comes highly recommended.
Sally M.
Sally M.
Jul 9, 2022
I've had a problem with a toilet they installed, with moisture around the base. However I was unaware of it. I had issue with something else. I called another company experts on drains. That outfit wanted me to spend 3000 for a problem that did not exist. I called Justin back for a second opinion.
He corrected the moisture issue with the toilet.
It was a great relief. Diamondback is an honest outfit. I'll call them anytime I have a plumbing issue.
Shannon S.
Shannon S.
10/29/2020
I used Diamondback Plumbing for a slab leak repair a few years ago and they were awesome. So we called them again a few weeks ago for a leak at the kitchen sink and again this morning for a massive leak in our front yard. For the kitchen sink leak, a technician was out in a couple hours on a Saturday, and it was within an hour or so for this emergency with the main line leak. These guys are reasonably priced - even for an emergency call - and they do really good work. I will continue to call and use them when in need of a plumber. Reliable, quick, and affordable companies are hard to come by!
Tim S.
Tim S.
7/18/2016
First off I can't attest to the services they actually provide, because no one even showed up to perform the estimate!!!

I called Wednesday afternoon and left a message that I needed a quote on a gas line and some plumbing relocation for a full kitchen remodel. Not a small project considering it's a 2 story home and there's currently no gas line in the kitchen. In any case I got a call back Thursday afternoon that they could have someone out to give me an estimate the following morning between 8-12. 3 Hours into the arrival window I get a call saying that no one was going to be available to give me the estimate as originally scheduled. They wanted to either push the window through the remainder of the afternoon or reschedule for this week. I had other plans so I rescheduled for Monday morning between 8-12 again. This time no one showed up again and to top it off they didn't even bother calling to let me know.

Needless to say I'll be looking for a different company to help me with my kitchen remodel. I understand that scheduling conflicts happen, but the way I understand it they're using actual plumbers who are out on billable jobs to also do their estimates, so it's no wonder that they don't show up on time considering jobs can always hit snags. But that doesn't excuse 1 no show and a 2nd no call/no show.

Diamondback definitely needs look at their bidding process and consider hiring someone dedicated to estimates to actually show up and perform the bids during the scheduled time. If they have this much trouble showing up to actually bid the job, what are the odds that they'll show up to do the work once my kitchen is torn apart. I don't need to be waiting for days for someone to actually do the work...
P B.
P B.
2/18/2022
I had a slab leak at the house and called out two companies. One was a popular, well know company in Phoenix and the other Diamondback Plumbing. The popular company came out and provided a quote and scoped the line. Next in was Diamondback and their proposal was three time less. Literally THOUSANDS of dollars less!!!
Please call Diamondback first and don't look back. High quality at a fair price.
Shane W.
Shane W.
11/08/2018 12:00:00 SA
Great communication and service. The tech they sent out was knowledgeable always took our budget into consideration when making recommendations. Fixed our leaks timely and kept labor costs down.

I would recommend Diamond Back Plumbing
Megan X.
Megan X.
11/16/2022
We reached out to Diamondback as we were having a hard time finding a plumber that could take care of a rather large job. We had a major leak in the pipe that connected from the street meter to our house. It was the old polybutelene piping. We were hoping to have the entire pipe replaced as this material was recalled years ago. We got turned down from multiple plumbers as they did not want to take on such a big job.

The front office staff was so kind when working to schedule our appointment. We got a free quote from Chad and he got us on the schedule within a couple of days.

Dane showed up promptly on the scheduled date, dug a trench in our yard to re run the new piping and even moved the line so that it would be more convenient and help us save some significant costs (we would have had to tear up our whole driveway).

Dane and his teammate completed the job in two days as we originally anticipated, cleaned up any messes and educated us on the new lines run. We are so thankful for Diamondback as they saved our butts. They did quality work and within budget.

Highly Recommend!!
R G.
R G.
Sep 27, 2021
I had a very challenging situation with a hot water heater that needed to be replaced in a tight space on the 3rd floor. I got the runaround from a few other companies that obviously didn't want to try to tackle it, which was discouraging because it had to be done! Diamondback sent out Tony who was super knowledgeable about what to do and how to do it and wasn't afraid to tackle what really was a challenging task. He did a really great job! I highly recommend Diamondback!
Allan W.
Allan W.
07/07/2017 12:00:00 SA
My AC fuses blew out, nothing more. My unit is over 10 years old now. How easy would it be for the tech to say  You need a new unit? Integrity is a big deal for the customer in this business. I've used their plumbing services several times already and thought I was given a fair deal every time. This seems to be well run company with a lot of quality people all around. Good job and keep up the good work!
Jason R.
Jason R.
07/03/2019 12:00:00 SA
I'm selling a house and the buyer's inspection report noted a block sewer line.  Steve quoted me a fair price to hydrojet the line, we scheduled an appointment the day before the holiday and Mike cleared the obstruction without issue.  I'm slightly bias because they are both from Michigan but overall i was pleased with the experience.  Diamondback said what they were going to do, made me aware of worst case scenarios and then did what they said....honest work.
Jeff M.
Jeff M.
Mar 12, 2019
Had a leak under the kitchen sink. Called at 11am and they were onsite at 1pm. Garbage disposal leak. Replaced and cleaned up in an hour. They don't rip you off with a trip charge and provide timely and professional service. They are my plumber of choice.
Eva S.
Eva S.
Feb 5, 2020
I had a water leak under my concrete slab and DiamondBack Plumbing showed up the next day to locate it and give me an estimate. Even though it was a tedious procedure, within a couple of days it was fixed. Tony was very patient with me and answered all my questions explaining what they were doing and what to expect. They were very efficient and pleasant to work with. The only complaint I have was that the courtesy calls I was supposed to have received when the tech was on the way to the house to meet me, didn't happen. It's a good thing someone was home to let them in. They are my plumber of choice.
Sonny E.
Sonny E.
Sep 24, 2021
We developed a plumbing problem at our business at around 9 AM and Diamondback Plumbing showed up in the time frame they promised and fixed for a fair price. I will be calling them back for another job we will be needing.
Michelle R.
Michelle R.
Mar 30, 2017
Bryan saved the day! Great customer service and quality work at a fair price. We couldn't ask for more!

Our tub faucet was leaking on a Saturday. We called another plumbing company, but their price was so inflated, we sent them away. Thank goodness Diamondback Plumbing is open on Saturdays. We received a return call right away and then Bryan arrived within 15 minutes. He was extremely friendly and knowledgeable. We'll never call another plumber!
Nay H.
Nay H.
2/20/2018
Good service but I don't think they were being honest with the price. very expensive for a small fix. would not recommend because they asked for too much money.
Lori H.
Lori H.
Aug 1, 2018
Chris T at Diamondback installed our new water heater. He was extremely nice, personable and knowledgeable. He spent time on the phone with the manufacturer for me and was very professional.
The owner of the company told me that he would treat Chris and his girlfriend to a very nice dinner if he received a good review so here it is, and very well deserved! Thanks Chris!
Sonny E.
Sonny E.
9/24/2021
We developed a plumbing problem at our business at around 9 AM and Diamondback Plumbing showed up in the time frame they promised and fixed for a fair price. I will be calling them back for another job we will be needing.
Michael D.
Michael D.
10/08/2022 12:00:00 SA
This company advertises free estimates, they wanted $225 dollars to come out and look.... I will move on to other companies, if they are dishonest with just their advertising, what else are they going to say?
Jennifer M.
Jennifer M.
7/23/2020
We had a nightmare situation in putting our house for sale. Gas leak started the first day of  showings! Parker and Sons took up half the day just to get a hold of them and then they couldn't arrange anything. Benjamin Franklin plumbing came out two days later and spent another two days (12 hours of labor) trying to fix the leak. The customer service was so poor, cost us $800, and it still failed pressure test!!! Called Diamondback 9:30am, told her my woes, and Liz got someone to our house by 10am!!!!!!! THEY FIXED THE LEAK BY 10:42am!!!!!! Southwest gas was right on site and everything was turned back on and operational without leak by 11 AM. I swear these people are straight magic! Guess who we are calling when we plumb gas to our new range in the new house?
Nathan C.
Nathan C.
8/24/2023
Our AC unit of 15 years decided to quit on us.  We have used Diamondback plumbing multiple times for other projects so we gave them a call.  Omar came out and inspected everything and gave us our options.  Due to the age of the unit and the cost of what the repairs would be we decided to look at replacement.  Omar and his team gave us 4 different replacement options so that we could determine what fit our needs and our budget.  They also discussed financing options if needed.  The Diamondback team was able to install the new unit within 24 hours and it is working fantastic.  We got a great warranty and feel confident that if we have any issues that Omar and his team will be right out to help.  If you need your AC serviced or if you are up against a replacement give these guys a shot!!
Tracy W.
Tracy W.
May 30, 2016
On Memorial day I woke up to a flooded kitchen. Jerry showed up on time and was in and out in less than 30 minutes and they didn't charge extra because of the holiday.
Thank you.. Thank you. I will recommend this company and definitely use them again. Hopefully not anytime soon.
Scott E.
Scott E.
2/24/2017
I was selling a rental house and needed a water leak in some exterior irrigation piping fixed quickly so we could close the sale. I was unavailable to be on site and Jen one of the office gals was EXCELLENT with customer service. However the plumber Justin and the supervisor Steve or Ed were HORRIBLE! Plumber got on site and saw the part that was leaking and said he had never seen it before and that it must be from Sprinklerworld.  Being that I was in a rush to get the work done, I said just fix it. He replaced the leaking piece with something completely different to the tune of $300. The next day I found the same exact part at Home Depot for $33. When I called in to complain/discuss the supervisor was not interested in hearing what I had to say or take any kind of ownership with the issue. He kept talking over me and essentially wouldn't let me complete sentences and listen. Folks this is NOT a company that you want to have doing work for you. To the uniformed they may seem like they want to help and deal fairly, but to those aware they are obviously trying to gouge people they think they can take advantage of. I added 3 pics here to identify what was not working and what they replaced it with. Not sure if they'll stay or if Diamondback will get them deleted.
J C.
J C.
Jan 25, 2016
1-24-16 I had back out issue from a toilet from my complex. And Steve the manager on call told me they would come within 2 hours. They show up in 4 hours. Problem did not solve and they left. We have to get the technician back to do the work.

We had major work for repair the pipe for the clear out. The clear out is on the major drive way. After the pipe fixed under the ground, they had the clear out about 3 inches above the ground. Everyday cars pass by hit the clear out. We followed up with the company about 3 weeks. Many calls. They went back Fixed it. Now it is half inch above the ground. Cars still hit the clear out everyday.

1-26 -16 Heather called me that if I do not use their service later on. They would not research the case. Manager Keith called back correct wrong charge for half hour work charge 2 hours and apologized for wrong doing for not check out work before leaving. And offer fix the high clear out the next day. - I was impressed.

1-28-16. Credit card still with higher charge. and have not heard anyone came to fix the high clear out on drive way. - will keep everyone update.

2-11-16. The clear out got fixed. Appreciated this.
Julie U.
Julie U.
1/17/2022
We needed emergency service to repair a leaking pipe in our attic! Diamondback Plumbing was so quick and kept great communication with us.
Levi is the plumber that was sent and he did a very thorough inspection and repair! Great attitude and so helpful.
We found their prices very reasonable!
Highly recommend this company!
Julie D.
Julie D.
Jul 24, 2019
Dane has been our house twice for the same issue. The second visit because I forgot everything he told me to do the first time. On both visits he was patient, kind, personable and helpful.
Trudy B.
Trudy B.
6/22/2020
I needed to replace my dish washer because of a leak. After making the appointment for the next day I mentioned the lead and the nice lady had some one out in a couple of hours. Tony came and was just great. He had to get a small part that was missing from the dish washer that I had bought. I have only great things to say about this company and Tony. After being quoted a price 3 times the amount of what they charged me I am pleased to recommend them to everyone.
Alexis B.
Alexis B.
9/23/2021
Worst experience I have ever had with a company in my life. They charged me over $200 for being here for 30 minutes and nothing was fixed in the slightest. Get yourself a company you can pay to actually fix the problem, the whole situation and aftermath was beyond unprofessional.
Lindsay C.
Lindsay C.
May 13, 2010
This company is amazing! They are reliable, honest and have the best prices in town.
I had Parker & Sons come out and look at my plumbing. They did a terrible job and they also quoted me a ridiculous amount for a broker sewer line.
DiamondBack came out and did a terrific job for half the cost.
I highly recommend this company.
Michael D.
Michael D.
Oct 8, 2022
This company advertises free estimates, they wanted $225 dollars to come out and look.... I will move on to other companies, if they are dishonest with just their advertising, what else are they going to say?
Brian B.
Brian B.
06/05/2023 12:00:00 SA
Absolutely worth it! We called for a leaky bathtub faucet, nothing else. These fellas though, also fixed our hot/cold and didn't say a word about it. The last time we spoke to anyone about this tub we were looking at at least 1k estimate, going to to the wall from the other side. If we have any other plumbing issues come up I know who I am calling!
Tony E.
Tony E.
2/24/2021
Best in Phoenix not even close. We were quoted at around $1200 for a simple stoppage in our kitchen sink. Other company said we needed a clean out but Diamondback was able to fix the problem for around $200. They won't rip you off like the other plumbing companies in the valley guarantee it. Definitely going to go through them for anything in the future
Kurt P.
Kurt P.
May 23, 2014
I am hesitant to give any business five stars...but in good conscience, I have to with Diamondback Plumbing. We have had these guys out on two different houses and highly appreciated the communications, attitudes, competence, response time and charges. Any time I can get all of those from the same business, anything less than five stars is being deceitful on my part.
Rd J.
Rd J.
Mar 27, 2023
We called Diamondback Plumbing to fix a slab link in the suspected area on a bathroom. The technician came out with the sounding equipment and identified where he thought the leak was. To verify he cut into one wall and cut the hot water pipe coming from the manifold into the bathroom and then kitchen. He reworked the hot water pipe manifold so we could have hot water in the rest of the house. Before going he stated that they would get us a full repair quote the next day and get us on the repair schedule since we had no hot water in the kitchen. The next day by noon we had no quote or phone call. We call and was told that it normally takes 1 week to get a quote. We explained the situation and what was told us. We were told the technician was in classes for the next few days. After we talked to a supervisor, he got us a quote. However that afternoon we found that there was water leaking into our garage from the wall the technician worked in. We called and left word that we were having leaks.

Next day, no word from the company so we called and emailed the supervisor and advised of the continuing leaks and our disappointment. Now 3 days later and more leaking, still no communication even though we paid for the preliminary work done. To solve the temporary fix, we had another plumber come out. He determined that the original technician did not put a cap on the cut line and the water is backflowing from the kitchen sink cold water through the hot water line when the faucet is turned partway hot. So we are not several hundred dollars out of pocket with no communication at all from Diamondback Plumbing.

I'd avoid this company and wish there was a way to get all or part of our money back.
Cc D.
Cc D.
Oct 21, 2021
We were very disappointed. We had a pipe break on a Friday night. I called Diamondback's emergency number. The girl who answered sounded annoyed, but told me Ozzy would call me right back. Never heard a word from Ozzy or anyone else at the company. Found another plumber who actually HAD emergency service and he came and fixed the leak within an hour.
Nyx ±.
Nyx ±.
Oct 2, 2017
Despite the owner dismissing this to be an attack from a competitor (clever), this is not. I called and left a message on Sunday, 08/06 @ 7:28pm @ 602.674.3255. I received a call back from someone on call @ 7:41pm from 602.819.6705. He acted like he could come, but his guy is already somewhere and wouldn't be done for an hour, but he would come if I really needed him to. I said that I did need him to be over as soon as he was available. He agreed , but still dragged on his answer by saying that it could be longer than 2 hours, it could be midnight, he wasn't sure. I then pressed him by asking he isn't coming at all, is he... . His answer was there is a good chance that he won't. So.. how is this a 24 hour service? I appreciate that the serviceman was overworked, so it's not his fault that the company isn't staffing correctly to fulfill the 24/7 service promise. Just take the feedback and improve your service.
Artie M.
Artie M.
Aug 26, 2014
We had used Diamondback plumbing before . Once again they did a great job. Dane was our tech. and he was wonderful we definitely recommend Diamonback plumbing to anyone five stars. Artie M.
Cody R.
Cody R.
Jul 20, 2015
They were able to show up the same day and install what I needed in order to install an RO system and they were very professional and NO TRIP CHARGE!! By far the best plumbing company I've used in the Phoenix area
Scott G.
Scott G.
Mar 24, 2015
I wish I could comment on the work that Diamondback Plumbing did for me, but I can't because a technician never actually showed up. I scheduled an appointment, and I received a call from the dispatcher (who was very nice, for the record) at roughly 3pm stating that my technician was planning on getting to me in about half an hour, but that he was coming from a bit of a ways away and might not have accounted for traffic. I completely understood that, and I'd set aside my entire evening just in case he was running late or had a lengthy job to do.

It's now five hours later, and not only has a technician not come out, but no one called me to let me know that my appointment was being abandoned. I ended up calling in and speaking with the evening dispatcher (who, again, was incredibly nice), and she told me that I'd be getting a call in the morning to reschedule an appointment.

Frankly, I don't want to use the services that Diamondback has to offer at this point, because I don't feel like potentially wasting another day sitting at home (not to mention cancelling plans that I can't reschedule) because my technician bailed on me. However, since my property management apparently has some sort of ridiculous arrangement with them, it looks like I'm stuck waiting around for who knows how long until someone actually keeps the appointment.
Ted E B.
Ted E B.
Mar 3, 2016
Water heater started to leak on Friday they weren't able to come by Friday afternoon was told they were coming by Saturday morning. I had shut off the water to the water heater and drained the tank, Ready to be replaced repairman told me it was a special cost of 250 extra to get a water heater out on Saturday because someone supposedly had to come and open their warehouse? Told them I would wait till Monday that that was ridiculous. They replaced it Monday morning tore up the shelf that it was sitting on only one person there to remove the tank. Tore up the walls doing so by himself left pieces of pipe copper tubing and trash everywhere after he left had to have walls repaired myself that $250 extra charge was very insulting to believe a business could not have a key to their own warehouse and plumbers have access to there supplies on a Saturday? I could understand Sunday. Definitely wouldn't use them again that's just my personal opinion
Don S.
Don S.
Aug 21, 2020
after several visits for a clogged pipe issue and $$$$ cost, they then charged me 1400$ to replace the pipe and STILL have the same issue. so if you want to spend 1400$ plus additional visits and still have the same problem????? do not go to this plumbing company!
Jason R.
Jason R.
Jul 3, 2019
I'm selling a house and the buyer's inspection report noted a block sewer line. Steve quoted me a fair price to hydrojet the line, we scheduled an appointment the day before the holiday and Mike cleared the obstruction without issue. I'm slightly bias because they are both from Michigan but overall i was pleased with the experience. Diamondback said what they were going to do, made me aware of worst case scenarios and then did what they said....honest work.
Kattie S.
Kattie S.
Aug 25, 2017
We have used these guys a couple times. This time Brian came out right away on a Friday night after 5 and helped us solve a problem we thought we had with our toilet, without taking advantage of us! Thank you so much, will continue to use this company!!
Jared H.
Jared H.
9/14/2018
The technician showed up and was able to get to work to find the issue in our front yard. Within 1.5 hours he fixed the main water line to the house and he was efficient and professional the entire time explaining what he was doing and how the device would fix the issue.

Great job!!!
Erik A.
Erik A.
06/12/2015 12:00:00 SA
This was the only plumbing company that came out on a Saturday to fix a leaking and broken garbage disposal which was great. The plumber did a great job and was very fast.

The price was a little high, I've used plumbers in the past and almost $300 for 45 mins worth of work seemed very high, I understand that it would be expensive on a Saturday, but it wasn't high due to a weekend fee or anything, I was just charged about $5 - $15 for every piece of pipe used (things you can get at home depot for about a fourth of that price.) So i recommend them if you're in a bind and need a plumber right away, but if they charge the same during normal business hours on a weekday, I would use a cheaper plumber.
Julie S.
Julie S.
Jul 13, 2023
We discovered a leak around the flooring in our house. After checking with friends for referrals, we called Diamondback first. Sam and Dylan were at our house within 40 minutes of my panicked phone call. After listening to the troubleshooting my husband and son-in-law had already done, they asked us if we were comfortable letting them cut into the drywall to check one spot before they had to give us a quote to check multiple places in the house. We said yes, go ahead. And that was exactly where the problem was! Within an hour of their arrival, the pipe was replaced and completely fixed, and we could turn our water back on!

Sam and Dylan were so courteous, and I can't emphasize how much I appreciated how they listened carefully to what we described. They were thorough, completely professional, and very careful about how our house was treated. Diamondback will absolutely be at the top of our list for plumbing issues in the future if they arise again. Thank you for sending us an outstanding team to solve this water problem!
Edmund A.
Edmund A.
Sep 2, 2019
Came out to give an estimate. Plumber said he didn't have the right part and I could pay $200 to keep their supply depot open after hours or come back the next day. I opted for them to come back the next day to repair the leak. The plumber said the office would call with a total and get permission to commence repairs and collect payment. The next day came and went. It's been 6 days and I never heard from them again. Seems my issue wasn't going to make them much money so they completely ignored my business. There are plenty of other great plumbers in the valley that are grateful for your business, I'd look to them instead.
Curt A.
Curt A.
Apr 26, 2019
Had a sewer line problem, of course after hours, they came to my home with in an hour of calling. Service was quick, professional and very reasonable in price. No after hours charge - big win for me. Definitely will use them again and refer business their way.
Sean G.
Sean G.
Sep 13, 2018
Disappointing. My 4 year old AO Smith water heater began to leak gas, so I called over the gas company. They used their magic wand detector and told me it was the regulator that went bad, something that was under warranty. Since I am new to replacing water heaters I called AO Smith and they sent a new regulator and recommended diamondback on their site.

After a missed appointment and a delayed one a day later they showed up, replaced the entire regulator unit and discovered only afterward that it was just the gas hose that was leaking.

My issue with them is that I told them I suspected it was the regulator. As a professional company, I would imagine they would test this theory and do their own troubleshooting, unless of course, they wanted the much larger service fee for the regulator, which I suspect.

What makes this even worse is 1. They charged me without testing what was wrong for the larger issue, 2. Didn't have a connector hose so I had to buy a $30 dollar part, 3. Told me to install it, and 4. Took the other good part away, probably for resale.

I would have expected a great company to outperform their customers expectations by determining the issue first before replacement and then shipping back the part to save AO Smith money on a replacement nad the customer money on an unneeded service charge for a part that was not bad. Oh, and not expect a customer to fix their own water heater when that is what they were called to do.
Kathleen P.
Kathleen P.
Jul 11, 2018
We used DiamondBack two years ago and were extremely pleased, so when we had another backup of our system we reached out to DiamondBack to do another jet cleaning. They sent Chris and he was running late, he spent half hour, while my husband was home. By the time I got home 2 hours later we had backup again. I called the next day and they tried to send him again, but his truck broke down, so they sent Dane. He was wonderful but did not have the jet system. 8 days later the back up was back. They sent Chris again all at no charge except this time we wanted it camera, we paid for the camera. Chris only did the main pipe that went north and south, but not the pipe that went east and west. DiamondBack was very responsive, Dane was great, but I would ask for someone other than Chris to do your service.
Briana S.
Briana S.
Jun 5, 2018
GREAT COMPANY! Reasonable prices and actually get the job completed In a clean and timely manor. The office staff is very friendly and helpful.
Chris N.
Chris N.
12/18/2021
The person that took my call was very nice. She asked if it was an emergency and I confirmed that it was not.  So, we scheduled an appointment for 2 days later at 9am. 9:30 came, and I called to verify that I hadn't written the appointment down wrong. She verified that I had an appointment and said the tech was running late. She said he would be calling me to give me an eta.  When the tech called me he had no idea about the appointment.  He asked if it was an emergency?.... I said no. It's not an emergency, I have an appointment. He said, well my friend, I've got 12 emergencies in front of you. I think he thought it was funny for some reason. I hung up and called another company. There are plenty of plumbers in the Phoenix area. Call one that's dependable. Not these people.
Jared H.
Jared H.
Sep 14, 2018
The technician showed up and was able to get to work to find the issue in our front yard. Within 1.5 hours he fixed the main water line to the house and he was efficient and professional the entire time explaining what he was doing and how the device would fix the issue.

Great job!!!
James W.
James W.
Jun 15, 2017
Came home from work with a leak under the bathroom sink. From the moment I called they put me at ease. Chris and Nick came in on time fixed the problem and educated me about preventive measures! Very happy with the service will use them again!
Don S.
Don S.
8/21/2020
after several visits for a clogged pipe issue and $$$$ cost, they then charged me 1400$ to replace the pipe and STILL have the same issue. so if you want to spend 1400$ plus additional visits and still have the same problem????? do not go to this plumbing company!
Nathan C.
Nathan C.
Aug 24, 2023
Our AC unit of 15 years decided to quit on us. We have used Diamondback plumbing multiple times for other projects so we gave them a call. Omar came out and inspected everything and gave us our options. Due to the age of the unit and the cost of what the repairs would be we decided to look at replacement. Omar and his team gave us 4 different replacement options so that we could determine what fit our needs and our budget. They also discussed financing options if needed. The Diamondback team was able to install the new unit within 24 hours and it is working fantastic. We got a great warranty and feel confident that if we have any issues that Omar and his team will be right out to help. If you need your AC serviced or if you are up against a replacement give these guys a shot!!
Brett P.
Brett P.
2/15/2019
Had a clogged laundry washer drain and he did a great job clearing it out at a reasonable price. Others I tried to book were either more pricy, wouldn't provide a quote, or flaky. Would use again.
Julie U.
Julie U.
Jan 17, 2022
We needed emergency service to repair a leaking pipe in our attic! Diamondback Plumbing was so quick and kept great communication with us.
Levi is the plumber that was sent and he did a very thorough inspection and repair! Great attitude and so helpful.
We found their prices very reasonable!
Highly recommend this company!
Brett P.
Brett P.
Feb 15, 2019
Had a clogged laundry washer drain and he did a great job clearing it out at a reasonable price. Others I tried to book were either more pricy, wouldn't provide a quote, or flaky. Would use again.
Kim K.
Kim K.
Apr 10, 2020
We had 2 different plumbers here with NO success . Diamond plumbing was our last hope. We had both showers backing up and one company told us we needed to excavate our mid century modern concrete floors to get to the plumbing and their bid was around $15000 . Two awesome Diamond employees came in, and within 15 minutes solved the problem.
Never call anybody else. Always Diamond..
Burt L.
Burt L.
Jul 5, 2022
Last month i had them install a tankless water heater. Installer was nice and informative and seemed to do good job on installation. However, they did not clean up though i had left 2 vacuum cleaners near their reach. So 15 min of my cleanup afterwards, But then I put my pickup i n the garage when they left. They had parked next to garage with their van open to do the work in garage. Next day my tire had a screw in it which probably was left by them....cleanup again? I called them and they did not seem to interested in my problems. So i spent another two hours to get tire to Discount and then put on again by myself. Be aware.
Sean G.
Sean G.
9/13/2018
Disappointing. My 4 year old AO Smith water heater began to leak gas, so I called over the gas company. They used their magic wand detector and told me it was the regulator that went bad, something that was under warranty. Since I am new to replacing water heaters I called AO Smith and they sent a new regulator and recommended diamondback on their site.

After a missed appointment and a delayed one a day later they showed up, replaced the entire regulator unit and discovered only afterward that it was just the gas hose that was leaking.

My issue with them is that I told them I suspected it was the regulator. As a professional company, I would imagine they would test this theory and do their own troubleshooting, unless of course, they wanted the much larger service fee for the regulator, which I suspect.

What makes this even worse is 1. They charged me without testing what was wrong for the larger issue, 2. Didn't have a connector hose so I had to buy a $30 dollar part, 3. Told me to install it, and 4. Took the other good part away, probably for resale.

I would have expected a great company to outperform their customers expectations by determining the issue first before replacement and then shipping back the part to save AO Smith money on a replacement nad the customer money on an unneeded service charge for a part that was not bad. Oh, and not expect a customer to fix their own water heater when that is what they were called to do.
Kim K.
Kim K.
04/10/2020 12:00:00 SA
We had 2 different plumbers here with  NO success .  Diamond plumbing was our last hope. We had both showers backing up and one company told us we needed to excavate our mid century modern concrete floors to get to the plumbing and their bid was around $15000 . Two awesome Diamond employees came in, and within 15 minutes solved the problem.
Never call anybody else.  Always Diamond..
Phil H.
Phil H.
Jul 22, 2018
Bryan was the plumber who provided our service. He was very quick and efficient, and repaired the pipe leak in short order. He was very polite and pleasant. This was probably the best plumbing experience I have ever had.
Trudy B.
Trudy B.
Jun 22, 2020
I needed to replace my dish washer because of a leak. After making the appointment for the next day I mentioned the lead and the nice lady had some one out in a couple of hours. Tony came and was just great. He had to get a small part that was missing from the dish washer that I had bought. I have only great things to say about this company and Tony. After being quoted a price 3 times the amount of what they charged me I am pleased to recommend them to everyone.
Brad C.
Brad C.
11/02/2017 12:00:00 SA
Very satisfied Customer!  

I have dealt with many plumbers before that up charge/ over charge/ charge for just coming out...

Diamondback came out, told me exactly what the project would be with replacing a cast iron drain pipe for the sink in my bathroom.. and that's what it was.. and with out the crazy cost that another company wanted to charge me.

Thanks!
Sally M.
Sally M.
07/09/2022 12:00:00 SA
I've had a problem with a toilet they installed, with moisture around the base.  However I was unaware of it. I had issue with something else. I called another company experts on drains. That outfit wanted me to spend 3000 for a problem that did not exist.  I called Justin back for a second opinion.
He corrected the moisture issue with the toilet.
It was a great relief. Diamondback is an honest outfit. I'll call them anytime I have a plumbing issue.
Allan W.
Allan W.
Jul 7, 2017
My AC fuses blew out, nothing more. My unit is over 10 years old now. How easy would it be for the tech to say You need a new unit? Integrity is a big deal for the customer in this business. I've used their plumbing services several times already and thought I was given a fair deal every time. This seems to be well run company with a lot of quality people all around. Good job and keep up the good work!
Rd J.
Rd J.
3/27/2023
We called Diamondback Plumbing to fix a slab link in the suspected area on a bathroom.  The technician came out with the sounding equipment and identified where he thought the leak was.  To verify he cut into one wall and cut the hot water pipe coming from the manifold into the bathroom and then kitchen. He reworked the hot water pipe manifold so we could have hot water in the rest of the house. Before going he stated that they would get us a full repair quote the next day and get us on the repair schedule since we had no hot water in the kitchen.  The next day by noon we had no quote or phone call.  We call and was told that it normally takes 1 week to get a quote.  We explained the situation and what was told us.  We were told the technician was in classes for the next few days.  After we talked to a supervisor, he got us a quote.  However that afternoon we found that there was water leaking into our garage from the wall the technician worked in.  We called and left word that we were having leaks.  

Next day, no word from the company so we called and emailed the supervisor and advised of the continuing leaks and our disappointment.  Now 3 days later and more leaking, still no communication even though we paid for the preliminary work done.  To solve the temporary fix, we had another plumber come out.  He determined that the original technician did not put a cap on the cut line and the water is backflowing from the kitchen sink cold water through the hot water line when the faucet is turned partway hot.  So we are not several hundred dollars out of pocket with no communication at all  from Diamondback Plumbing.  

I'd avoid this company and wish there was a way to get all or part of our money back.
Jennifer M.
Jennifer M.
Jul 23, 2020
We had a nightmare situation in putting our house for sale. Gas leak started the first day of showings! Parker and Sons took up half the day just to get a hold of them and then they couldn't arrange anything. Benjamin Franklin plumbing came out two days later and spent another two days (12 hours of labor) trying to fix the leak. The customer service was so poor, cost us $800, and it still failed pressure test!!! Called Diamondback 9:30am, told her my woes, and Liz got someone to our house by 10am!!!!!!! THEY FIXED THE LEAK BY 10:42am!!!!!! Southwest gas was right on site and everything was turned back on and operational without leak by 11 AM. I swear these people are straight magic! Guess who we are calling when we plumb gas to our new range in the new house?
J R.
J R.
12/30/2021
This company is a rip off. The guy came out, was rude, told me they're $175 an hour and then went to his car, came back, said he called his supervisor and they charge by the job now and it's $600. Didn't explain anything and wasn't very friendly unfortunately.
R G.
R G.
9/27/2021
I had a very challenging situation with a hot water heater that needed to be replaced in a tight space on the 3rd floor. I got the runaround from a few other companies that obviously didn't want to try to tackle it, which was discouraging because it had to be done! Diamondback sent out Tony who was super knowledgeable about what to do and how to do it and wasn't afraid to tackle what really was a challenging task. He did a really great job! I highly recommend Diamondback!
Jennifer B.
Jennifer B.
Mar 11, 2013
Imagine requesting a service and being asked to whip out your wallet BEFORE a service has been rendered or even SCHEDULED. Yeah, that's what Diamondback Plumbing felt they had a right to do this time. I simply asked them on the phone while inquiring about a service call if they would take a credit card payment over the phone from my out-of-state landlord to fix a hot water line. Sure they said, just have him fax back the credit authorization form! We will email it right now to you! Great! So I emailed the form, and then waited for them to call me back to let me know they were sending someone over...and waited..and waited. So I don't get a plumber, but a phone call several hours later from the plumber himself saying We haven't received the credit card authorization form YET. Please call us back. Huh? Well, Diamondback Plumbing must not think I was good for it and wanted their money first. Seems very unorthodox for a business to want to see proof of future payment for a service that hasn't been even rendered yet.
Lenore B.
Lenore B.
Jun 14, 2011
Pretty happy with these guys, IMHO they did a good job researching and fixing what they could on a thorny gas line problem, and charged me fairly for what they did as a stop gap measure until I could figure out what to do.
Warren G.
Warren G.
Jan 26, 2019
Steve did get in touch with me and apologize for not being responsive to my initial request. I always appreciate it when someone owns up to their mistake.

We rescheduled to get an estimate for the addition of a gas line to our kitchen for a new gas stove top. The service representative who came to our house was friendly and professional.Their prices were fair but we decided not to go ahead with the work at this time.
Kattie S.
Kattie S.
8/25/2017
We have used these guys a couple times. This time Brian came out right away on a Friday night after 5 and helped us solve a problem we thought we had with our toilet, without taking advantage of us! Thank you so much, will continue to use this company!!
Linda S.
Linda S.
Jul 30, 2015
I can not say enough about the service provided by Diamondback. Today I have a new tenant moving into a property where it will reach 104 degrees today and the A/C is out. Within a half hour of my call, a tech is dispatched! The only reason it took that long is because I, as the owner, am out of state which required extra paperwork. I lived in that area for 7 years and used Diamondback exclusively because of their response times, knowledgable techs and value. Kudos to them for coming through again!
P B.
P B.
Feb 18, 2022
I had a slab leak at the house and called out two companies. One was a popular, well know company in Phoenix and the other Diamondback Plumbing. The popular company came out and provided a quote and scoped the line. Next in was Diamondback and their proposal was three time less. Literally THOUSANDS of dollars less!!!
Please call Diamondback first and don't look back. High quality at a fair price.
Edwinjoel A.
Edwinjoel A.
Dec 5, 2022
Called them for leak around base of toilet, upon arrival pulled toilet and there were roots all around the flange and base of toilet. They pulled all roots out of the and put new wax ring and reinstalled toilet. No toilet leak but the toilet was wobbly when you seat . Everything was done less than 20 minutes and I was charged $370+.. they forgot to give me invoice . they send me invoice return back and fix the wobbly toilet, they found another problem in the toilet kit and they charging us again. I think the charge was not reasonable.
Christine B.
Christine B.
May 28, 2020
This company is a complete HACK. I called for a leak in the wall. They sent out a guy who Smelled VERY strong of alcohol. As he tried to put his words together he openly admitted to me that the company only offers Patch Repairs. He said they come out and put a patch to hold you over until the problem needs a permanent fix which is not what I wanted behind my walls. They only use Shark Bite fittings. My dad is a plumbe t and told me these fittings are known to FAIL ,Causing you more repairs and more $$. Go with someone else, this company doesn't have good intentions behind their work.
Mike S.
Mike S.
Sep 18, 2017
5 star rating again for great customer service and response time. Your tech,Levi was very dedicated to getting our line unblocked for me.He hung in there till it was open and made sure there was no more restrictions in our line. We feel Levi is a great asset to your organization and would like to see him do more of our plumbing calls in the future. Once again your service was excellent as always! Thank you!
Jenn T.
Jenn T.
Mar 28, 2022
I paid $250 for a camera inspection on my sewer line to assess the orange berg plumbing at my house. I wanted to have the inspection completed and get a quote for replacement or any other suggestions the company had prior to renovating my backyard. When I originally contacted the company, they were prompt and pleasant to work with in scheduling an appointment.

Here is the sequence of events:
1. June 2021: Initial appointment and payment of $250
2. Never received the video or any quotes for additional services, despite verbally discussing with technician
3. I contacted the company, who told me the camera inspection has a data corruption file and they'd return to redo the inspection at no charge
4. July 2021: Second appointment for inspection
5. Never received the video or any quotes for additional services (again)
6. August 2021: Contacted the company several time requesting the video - we went back and forth several times throughout August and September. I was told they have not been able to get all of the USB drives in yet. If I do not receive it the next couple of days we will touch base again.
7. After ZERO contact or reply, November 2021: Asked for a refund, as I did not receive any of the services I paid for

Since then, I have attempted several times to work with the company to get the services I paid for OR a refund. They replied ONE time, only when I threatened to report them to the BBB on Feb 15, 2022. Since then, no replies again.

I understand that many businesses are busy right now and understaffed. I am simply asking to receive the inspection I paid for or receive a refund. I am shocked to find the company's business practice includes having people pay for things, delivering nothing, and then ignoring them to hope they forget. I've tried all reasonable efforts to communicate with the company to rectify the situation and have had no luck.
Alexis B.
Alexis B.
Sep 23, 2021
Worst experience I have ever had with a company in my life. They charged me over $200 for being here for 30 minutes and nothing was fixed in the slightest. Get yourself a company you can pay to actually fix the problem, the whole situation and aftermath was beyond unprofessional.
Melissa B.
Melissa B.
Nov 23, 2016
Happy Thanksgiving!! If I didn't love these guys before, they seriously walk on water after tonight! I noticed around 7:00 p.m. water coming out from under my sink. When I opened the cabinet, it was pooled on the bottom and dripping down the edges. I couldn't see a leak when the water was off but every time I turned on the water, it would start up again. Cooking Thanksgiving dinner without being able to use my sink had me feeling pretty disheartened. On the off chance that someone was working, I decided to call Diamondback (they've always been great before). The person who answered the phone couldn't have been nicer and said their on-call person would call me back shortly..... Wow! Now, admittedly, I am not mechanically inclined, but he listened to what was happening and literally walked me through how to fix it on the phone. Service call fee saved, Thanksgiving cooking fest saved, Diamondback to the rescue again. These guys are AWESOME. And a very special thank you (thank God) to Brian - Happy Thanksgiving :-)
Elvis K.
Elvis K.
Jul 12, 2023
Called for my friend and this place is amazing! Derek the HVAC tech was very knowledgeable and went above and beyond to make sure our recurring AC unit was solved. He went into the attic to inspect and make sure that there was not any shorts causing the part to prematurely wear out. Thank you for the prompt and detailed service.
Nay H.
Nay H.
Feb 20, 2018
Good service but I don't think they were being honest with the price. very expensive for a small fix. would not recommend because they asked for too much money.
Katie W.
Katie W.
Sep 6, 2015
Excellent company. I've always used for minor things but they really stepped up with a major slab leak. My home warranty company keeps using other companies that leave a lot to be desired. After dealing with another company that took 2 weeks to even think if repairing a slab leak causing water on my foundation, these guys were out in 2 days (cause I had to work my schedule to be home not because they delayed scheduling). They did a major re routing of my plumbing that other company couldn't even plan for. Way to go diamondback plumbing. Definitely will be on my favorites list.
Kim A.
Kim A.
Aug 29, 2018
Very happy with the service provided by the technician Scott. It was after normal business hours. The service he provided was fast, reasonably priced, efficient and he cleaned up after himself. Highly recommend.
Peter I.
Peter I.
Nov 10, 2011
We contracted this company to install a new Trane a/c system. We should have known there would be a problem when their office gave the wrong address to their installer. The new units arrived, luckily we noticed they sent a less expensive outdoor unit and their tech SUPPOSEDLY didn't notice it. Mistake Hmm???. They finally installed the right unit and could not get it to work properly for THREE WEEKS, during 112+ weather. The owner made excuses and promises that were never kept. Finally the Trane rep came and fixed the problem. The installer for Diamondback broke a UV bulb ($35) and didn't tell me about it and hid it in our attic insulation. The owner refused to pay for the bulb unless I dropped all complaints against them which I wouldn't do. Not only did it take them 3 weeks to get our $7000 unit working properly but also did more damage to our house. They are totally incompetent from the owner down.
Taylor E.
Taylor E.
Aug 15, 2023
I usually don't write reviews but my situation seems warranted. The plumber Daniel came and smelled like cigarettes (the whole area he worked in smelled of cigarettes for hours after he left).
He had headphones in his ear the entire time. He didn't measure the part he needed and left the house 3 different times cause he got the wrong part to fix the leak.
He was not personable and barely announced himself when he entered the home. He said he was only charging me for 2 hours of time but he invoiced me for 4.5 hours.
Tyler B.
Tyler B.
06/09/2018 12:00:00 SA
I couldn't be more pleased with the level of service, care and quality work overall from DiamondBack Plumbing.  

My water heater broke early AM yesterday and I called this company to provide an estimate over the phone based upon the type, size, location and what needs to be done. Their estimate was below other competitors by hundreds. Taking into consideration quality of material!

Spoke with Chad for the estimate and information and he was very professional, taking time with me to explain everything and recommendations. Then filtering out other companies I found Diamond back to be the best. With that, I had a plumber (Matt) come out just hours later that day. He also was onsite to provide a more accurate quote and was within the parameters of what I was quoted over the phone. He too took the time to explain anything I needed or wanted further clarification on. He too was very professional, extremely polite and friendly. Outstanding customer service, knowledge and experience.

From now on these guys are my go to company for all my plumber issues! I couldn't be more pleased overall. That's what you call same day awesome service, excellent price, and fantastic quality of material. Broken water heater 7am. Called DB by 8am, plumber (Matt) at my house by 3pm and fixed within a couple hours so that our family had got water.

Thanks DiamondBack and all your fantastic employees and service overall! You earned my loyalty for my family and definitely recommending your company to others needing help as well! - Tyler B.
Shannon S.
Shannon S.
Oct 29, 2020
I used Diamondback Plumbing for a slab leak repair a few years ago and they were awesome. So we called them again a few weeks ago for a leak at the kitchen sink and again this morning for a massive leak in our front yard. For the kitchen sink leak, a technician was out in a couple hours on a Saturday, and it was within an hour or so for this emergency with the main line leak. These guys are reasonably priced - even for an emergency call - and they do really good work. I will continue to call and use them when in need of a plumber. Reliable, quick, and affordable companies are hard to come by!
Angel D.
Angel D.
09/04/2020 12:00:00 SA
I can't  say enough amazing things about Diamondback Plumbing, specifically Brian and Barry. Two other companies were out before them to clear a cast iron shower drain in an older home, neither successful and quoted more than 6k to fix. I called for a 3rd opinion, and am I glad I did. They came out the same day, we're professional, polite, and I felt comfortable immediately. They were confident in their ability and reassuring they would do all they could. They were successful in doing what everyone else said couldn't be done, all for under $190. I've already begun recommending them to my family and friends. They've earned a customer for life. In addition, their entire team was fantastic, from the friendly girl who answered the phone, to the scheduler. Bravo Diamondback plumbing! You exceeded my expectations by a mile. A+
Angel D.
Angel D.
Sep 4, 2020
I can't say enough amazing things about Diamondback Plumbing, specifically Brian and Barry. Two other companies were out before them to clear a cast iron shower drain in an older home, neither successful and quoted more than 6k to fix. I called for a 3rd opinion, and am I glad I did. They came out the same day, we're professional, polite, and I felt comfortable immediately. They were confident in their ability and reassuring they would do all they could. They were successful in doing what everyone else said couldn't be done, all for under $190. I've already begun recommending them to my family and friends. They've earned a customer for life. In addition, their entire team was fantastic, from the friendly girl who answered the phone, to the scheduler. Bravo Diamondback plumbing! You exceeded my expectations by a mile. A+
Brian G.
Brian G.
6/19/2016
I would 100% use this business again or recommend them to a family manner. I've been burned by a plumber before so naturally I wasn't thrilled about another. My kitchen sink clogged and after 3 attempts at draino and cleaning the trap I was out of ideas.

I called Saturday around noon and a couple hours later a plumber showed up as promised. A couple hours after that my sink was fixed. He gave me an estimate within the first few min and even though the job took longer than he expected the price didn't change.

My house is over 50 years old.  The pipes are not in good shape, plus there's been several patch jobs over the years by previous owner. Long story short he could've found a reason or two for an update. But he didn't. But he did take the time to check out the pipe work on my new sprinklers and let me know it was done right.

I'm really happy with the service and price and would certainly use them again.
Greg S.
Greg S.
Mar 19, 2019
The only reason I am giving it 2 stars is because the actual plumbing work looks good. The technician wasn't friendly and didn't explain the estimate. The main problem is customer service. If you have a problem and have to deal with anyone in the company, from the receptionist to the owner (the owner actually hung up on me) be prepared for someone who couldn't care less about you or your experience.
After I received the quote, they were supposed to come on Wednesday between 2-4pm. I took off of work, waited at home and was stood up, without a phone call or any communication. I called the next day and scheduled another appointment. This time the technician showed up but was an hour late from the time they gave me (no apology or anything). I called to speak with the owner the next day to let them know what had happened. I left a voice mail with no response. After a week I tried to call again, the owner picked up the phone and when I mentioned who I was and why I was calling he hung up. I tried calling back and they said he wasn't available.......
Save yourself some headache and just pay a little more money to get actual customer service. I will never use them again & tell everyone I know to NOT use them and go elsewhere. I'm shocked to see this size of a company be so poor mannered with awful customer service.
CindyLou F.
CindyLou F.
Apr 29, 2015
Don't waste your time waiting for these guys to give you a bid. Use someone else. I called these guys on a Thursday to get a bid on running a gas line for a Dryer. They only stop by if they are in the area, so I waited a week but didn't hear from them. I called them a week and a half later to see if they were going to stop by; I was told that they did stop by and were preparing a bid. I called a couple more times that week and was told they were working on the bid. I never received a bid, I wasted 2 weeks and still need to find someone to run this line. Start with someone else, it'll be faster.
Monica M.
Monica M.
03/04/2021 12:00:00 SA
We had a leak in the front of our house and as a new homeowner I was very nervous. I called DiamondBack Plumbing first thing in the morning and the leak was fixed the same day. Barry did a great job. He was very professional, friendly, and fixed the leak right away. Happy customer!
Michael R.
Michael R.
May 18, 2016
After dealing with a slow draining sink for weeks, we finally broke down and called a plumber. We were referred to Diamondback by a friend and, although their prices were a bit more than other companies, we went with them anyways. My experience was typical until the technician, Jerry, arrived. We received a call when he was on the way, and he pulled up on time just as he said. He was very professional and respectful of our home. After a little tinkering, I watched him pull out a monster wad of my wife's hair. Needless to say, now that we know the culprit, I can expect to be calling Diamondback again in the future and will definitely be requesting him!
Sandy C.
Sandy C.
Oct 20, 2016
Called Diamondback plumbing on Sunday at about 10am. Matt said he will be over in an hour, he was at my house with in 35 minutes by 11:10 am he had finished and was gone. He was great, professional and answered all our questions. I would definitely use them again and recommend them to friends and family.
Tyler B.
Tyler B.
Jun 9, 2018
I couldn't be more pleased with the level of service, care and quality work overall from DiamondBack Plumbing.

My water heater broke early AM yesterday and I called this company to provide an estimate over the phone based upon the type, size, location and what needs to be done. Their estimate was below other competitors by hundreds. Taking into consideration quality of material!

Spoke with Chad for the estimate and information and he was very professional, taking time with me to explain everything and recommendations. Then filtering out other companies I found Diamond back to be the best. With that, I had a plumber (Matt) come out just hours later that day. He also was onsite to provide a more accurate quote and was within the parameters of what I was quoted over the phone. He too took the time to explain anything I needed or wanted further clarification on. He too was very professional, extremely polite and friendly. Outstanding customer service, knowledge and experience.

From now on these guys are my go to company for all my plumber issues! I couldn't be more pleased overall. That's what you call same day awesome service, excellent price, and fantastic quality of material. Broken water heater 7am. Called DB by 8am, plumber (Matt) at my house by 3pm and fixed within a couple hours so that our family had got water.

Thanks DiamondBack and all your fantastic employees and service overall! You earned my loyalty for my family and definitely recommending your company to others needing help as well! - Tyler B.
Alexander S.
Alexander S.
Apr 11, 2015
Called at least 6 other companies before Diamondback said they would come on Easter Sunday for a drainage problem. Listened, identified the problem, fixed it. Kudos to Jason and Jerry.
David G.
David G.
Jun 11, 2022
Had my toilets overflowing about 2 weeks ago. Guy came snaked the washout areas for about 10 minutes problem solved. Now same problem again called a different company to come this time. Looks like the diamondback plumber simply pushed the blockage down the line to temporarily solve the problem. Waste of $150. Don't recommend
Jenn T.
Jenn T.
3/28/2022
I paid $250 for a camera inspection on my sewer line to assess the orange berg plumbing at my house. I wanted to have the inspection completed and get a quote for replacement or any other suggestions the company had prior to renovating my backyard. When I originally contacted the company, they were prompt and pleasant to work with in scheduling an appointment.

Here is the sequence of events:
1. June 2021: Initial appointment and payment of $250
2. Never received the video or any quotes for additional services, despite verbally discussing with technician
3. I contacted the company, who told me the camera inspection has a data corruption file and they'd return to redo the inspection at no charge
4. July 2021: Second appointment for inspection
5. Never received the video or any quotes for additional services (again)
6. August 2021: Contacted the company several time requesting the video - we went back and forth several times throughout August and September. I was told they have not been able to get all of the USB drives in yet. If I do not receive it the next couple of days we will touch base again.
7. After ZERO contact or reply, November 2021: Asked for a refund, as I did not receive any of the services I paid for

Since then, I have attempted several times to work with the company to get the services I paid for OR a refund. They replied ONE time, only when I threatened to report them to the BBB on Feb 15, 2022. Since then, no replies again.

I understand that many businesses are busy right now and understaffed. I am simply asking to receive the inspection I paid for or receive a refund. I am shocked to find the company's business practice includes having people pay for things, delivering nothing, and then ignoring them to hope they forget. I've tried all reasonable efforts to communicate with the company to rectify the situation and have had no luck.
Cynthia T.
Cynthia T.
9/26/2022
We have a Whirlpool Hot Water Heater that was installed with a 10 year warranty in 2017.   In fairness this company did not install this equipment in 2017.  

This past weekend 9/24/22, the water heater quit.  After determining that we did not have hot water due to a fuse issue, we called Whirlpool for Warranty coverage.  WHIRLPOOL REFERRED us to Diamondback Plumbing and issued an authorization number.  

My husband called the Diamondback on call technician.  He stated we do not have Whirlpool parts.  Therefore, we will call you back on Monday to have a Tech come out, diagnose the problem then order the parts.

Monday came and went, NO RETURN CALL!

REALLY!!!  The least this company could have done was to call us back and
state they were not interested in doing the repair!
Jeff S.
Jeff S.
4/26/2016
Levi came out to hook up my disposal and a new faucet.
He did a great job and the price was more than fair.
I wouldn't hesitate to use them at all they are professional honest and very fair.
I had estimates from other plumbers and I just felt like I had no choice but to pay a escalated price until I spoke with Steve.
Great company!
Jeff S. Scottsdale AZ
David G.
David G.
06/11/2022 12:00:00 SA
Had my toilets overflowing about 2 weeks ago. Guy came snaked the washout areas for about 10 minutes problem solved. Now same problem again called a different company to come this time. Looks like the diamondback plumber simply pushed the blockage down the line to temporarily solve the problem. Waste of $150. Don't recommend
Michelle W.
Michelle W.
Aug 10, 2021
This is the best plumbing company out there! Had Levi out today and he was very professional and courteous. Thanks to my neighbors recommendation I found my new plumbing company
Cynthia T.
Cynthia T.
Sep 26, 2022
We have a Whirlpool Hot Water Heater that was installed with a 10 year warranty in 2017. In fairness this company did not install this equipment in 2017.

This past weekend 9/24/22, the water heater quit. After determining that we did not have hot water due to a fuse issue, we called Whirlpool for Warranty coverage. WHIRLPOOL REFERRED us to Diamondback Plumbing and issued an authorization number.

My husband called the Diamondback on call technician. He stated we do not have Whirlpool parts. Therefore, we will call you back on Monday to have a Tech come out, diagnose the problem then order the parts.

Monday came and went, NO RETURN CALL!

REALLY!!! The least this company could have done was to call us back and
state they were not interested in doing the repair!
M B.
M B.
Apr 8, 2021
Do not use this company. They over charge for labor, refuse to provide hourly rate, start projects and accrue labor without discussing and charge credit cards on file without confirming with a written estimate. Truly untrustworthy business practices. There are numerous quality plumbers that communicate pricing before work, email estimates for approval before any charges. And none have I ever worked with that charge a credit card without approval until Diamondback plumbing.
Tim S.
Tim S.
Jul 18, 2016
First off I can't attest to the services they actually provide, because no one even showed up to perform the estimate!!!

I called Wednesday afternoon and left a message that I needed a quote on a gas line and some plumbing relocation for a full kitchen remodel. Not a small project considering it's a 2 story home and there's currently no gas line in the kitchen. In any case I got a call back Thursday afternoon that they could have someone out to give me an estimate the following morning between 8-12. 3 Hours into the arrival window I get a call saying that no one was going to be available to give me the estimate as originally scheduled. They wanted to either push the window through the remainder of the afternoon or reschedule for this week. I had other plans so I rescheduled for Monday morning between 8-12 again. This time no one showed up again and to top it off they didn't even bother calling to let me know.

Needless to say I'll be looking for a different company to help me with my kitchen remodel. I understand that scheduling conflicts happen, but the way I understand it they're using actual plumbers who are out on billable jobs to also do their estimates, so it's no wonder that they don't show up on time considering jobs can always hit snags. But that doesn't excuse 1 no show and a 2nd no call/no show.

Diamondback definitely needs look at their bidding process and consider hiring someone dedicated to estimates to actually show up and perform the bids during the scheduled time. If they have this much trouble showing up to actually bid the job, what are the odds that they'll show up to do the work once my kitchen is torn apart. I don't need to be waiting for days for someone to actually do the work...
Steve C.
Steve C.
Apr 7, 2015
Had a backup this morning and Diamondback sent out a tech within and hour. Levi was the tech and he was very prompt and professional and fixed our problem fast. Very pleased with the service and price as well. I paid $50 less than when it happened the last time and used a different company, not to mention a much faster response time. Definitely recommended.
Jeff G.
Jeff G.
Aug 23, 2016
I called Diamondback plumbing today to replace a water heater. I called them around 9am and since this wasn't an emergency I said the next available plumber would be great. Around noon I received a call that the plumber was on his way. By the time he showed up I had already emptied the water heater and cleared space for him to work. I asked if I should run to home depot and purchase the replacement water heater or if he was going to sell me one. In the end I went to home depot and picked up a water heater and the other parts he recommended. 2 x 18in copper flex lines and a water heater pan. When I return the old water heater is removed and he has installed some steel flex lines instead of the copper ones I bought. We roll the water heater in and he gets everything installed.
Parts I purchased $622.89
Parts he supplied $27.27
Fuel surcharge $5
Labor for 90 minutes of work $300

The only things that bothered me was the fact that he kept the copper flex lines in lieu of charging me for the steel ones he found in his truck and that he parked in my driveway and left an oil spot.

Other than that I'm happy with the response time and how quickly things were fixed.
Monica M.
Monica M.
Mar 4, 2021
We had a leak in the front of our house and as a new homeowner I was very nervous. I called DiamondBack Plumbing first thing in the morning and the leak was fixed the same day. Barry did a great job. He was very professional, friendly, and fixed the leak right away. Happy customer!
Karla W.
Karla W.
1/15/2019
Love these guys!! Great techs and fair prices! After our new water heater broke and water was pouring into our garage and the company that installed it wouldn't come out for days, Diamondback Plumbing had our back!  I wouldn't call anyone else.
Jennifer S.
Jennifer S.
Aug 27, 2012
Great service and prices. They will explain everything to you and go above and beyond to help, even on the weekends. We have many rental houses and have had to call on Diamonback more then once. We keep calling them because they are honest, prompt and do great work. We highly recommend this company to anyone with pluming issues.
Mike B.
Mike B.
Feb 8, 2018
This review is a long time coming. My hot water tank blew up recently..called Diamondback as my tank was on warranty. Spoke to service manager and he said the new tank would be fully covered. Then said it was a $150.00 stocking fee and $350.00 labor.. for a total of $500!! I was desperate so I didn't argue.. $500 for what should've been free. What is said is this used to be my go to plumber.. NEVER AGAIN!! So dishonest!! Please heed this warning.. this company is dishonest as they come!!

Update to Steve: I dealt with Steve. Been a customer for years.. here is a picture of my water tank.
J R.
J R.
Dec 30, 2021
This company is a rip off. The guy came out, was rude, told me they're $175 an hour and then went to his car, came back, said he called his supervisor and they charge by the job now and it's $600. Didn't explain anything and wasn't very friendly unfortunately.
Debby W.
Debby W.
Dec 19, 2018
This company is very professional and will go out of their way to accommodate you. We had tried two other plumbing companies and they couldn't schedule is for about 5 days out. We really needed someone to come soon as we had a faucet that wouldn't shut off. Diamondback was very accommodating and could schedule us in 3 days. Our tech was Cabe and he was on time, very courteous. He got right to work and installed two new faucets in the bathroom and replaced our garbage disposal. We were very happy with the way things turned out and would highly recommended this company and we would use in the future!
Debby W.
Debby W.
12/19/2018
This company is very professional and will go out of their way to accommodate you.  We had tried two other plumbing companies and they couldn't schedule is for about 5 days out.  We really needed someone to come soon as we had a faucet that wouldn't shut off.  Diamondback was very accommodating and could schedule us in 3 days.  Our tech was Cabe and he was on time, very courteous.  He got right to work and installed two new faucets in the bathroom and replaced our garbage disposal.  We were very happy with the way things turned out and would highly recommended this company and we would use in the future!
B ..
B ..
Jun 11, 2015
Laundry drain was backing up due to a clog in the drain somewhere. Also had a bad garbage disposal that needed replaced. I called to get quotes and information, was told if I buy the garbage disposal they will install it for a charge. Arrived as promised, drain was snaked and tested twice before calling it good to go. Had the disposal installed in less than thirty minutes. Friendly, clean, and professional service with reasonable prices. Would definitely recommend, and do business again. Thanks
Lori H.
Lori H.
08/01/2018 12:00:00 SA
Chris T at Diamondback installed our new water heater.  He was extremely nice, personable and knowledgeable. He spent time on the phone with the manufacturer for me and was very professional.
The owner of the company told me that he would treat Chris and his girlfriend to a very nice dinner if he received a good review so here it is, and very well deserved! Thanks Chris!
Jason M.
Jason M.
05/12/2019 12:00:00 SA
I had four plumbing issues at my home I needed fixed. I reached out to a few different companies and Steve at Diamondback Plumbing was the only one that sent me quotes. We talked on the phone and he explained everything to me what to expect. I received a call about a half hour before our technician arrived. Justin was our technician and did a fantastic job fixing all of our issues we were having. He was very friendly and cleaned up after he was done. At the end the cost was exactly what Steve quoted me. Would definitely do business with them again.
David W.
David W.
Jan 4, 2018
Had a very bad experience with this company. We had used them in the past with no problems. Called yesterday AM & asked for help with a clogged kitchen sink. They said someone would be the late afternoon. Checked again late afternoon & they said we were still on the schedule & someone would be there by 7:30. Called again at 8P & the night tech said someone would be there in 2 hrs. I gave up. We never heard back today from them. We would never use the again
Dennis B.
Dennis B.
Jun 19, 2016
Had a kitchen drain back up today...a Sunday and Fathers Day. Came out in less than 2 hours and fixed the problem. No trip fee, no emergency fee, no weekend fee unlike all the other plumbing services in town. Diamondback Plumbing is the only plumbing service I will recommend...service like it used to be, fair and honest.
Edwinjoel A.
Edwinjoel A.
12/05/2022 12:00:00 SA
Called them for leak around base of toilet, upon arrival pulled toilet and there were roots all around the flange and base of toilet.  They pulled all roots out of the and put new wax ring and reinstalled toilet. No toilet leak but the toilet was wobbly when you seat . Everything was done less than 20 minutes and I was charged $370+.. they forgot to give me invoice . they send me invoice return back and fix the wobbly toilet, they found another problem in the toilet kit and they charging us again. I think the charge was not reasonable.
Taylor E.
Taylor E.
8/15/2023
I usually don't write reviews but my situation seems warranted. The plumber Daniel came and smelled like cigarettes (the whole area he worked in smelled of cigarettes for hours after he left).
He had headphones in his ear the entire time. He didn't measure the part he needed and left the house 3 different times cause he got the wrong part to fix the leak.
He was not personable and barely announced himself when he entered the home. He said he was only charging me for 2 hours of time but he invoiced me for 4.5 hours.
Julie S.
Julie S.
7/13/2023
We discovered a leak around the flooring in our house. After checking with friends for referrals, we called Diamondback first. Sam and Dylan were at our house within 40 minutes of my panicked phone call. After listening to the troubleshooting my husband and son-in-law had already done, they asked us if we were comfortable letting them cut into the drywall to check one spot before they had to give us a quote to check multiple places in the house. We said yes, go ahead. And that was exactly where the problem was! Within an hour of their arrival, the pipe was replaced and completely fixed, and we could turn our water back on!

Sam and Dylan were so courteous, and I can't emphasize how much I appreciated how they listened carefully to what we described. They were thorough, completely professional, and very careful about how our house was treated. Diamondback will absolutely be at the top of our list for plumbing issues in the future if they arise again. Thank you for sending us an outstanding team to solve this water problem!
Mike B.
Mike B.
02/08/2018 12:00:00 SA
This review is a long time coming.  My hot water tank blew up recently..called Diamondback as my tank was on warranty.  Spoke to service manager and he said the new tank would be fully covered.  Then said it was a $150.00 stocking fee and $350.00 labor..  for a total of $500!!  I was desperate so I didn't argue..  $500 for what should've been free.  What is said is this used to be my go to plumber..  NEVER AGAIN!!  So dishonest!!  Please heed this warning..  this company is dishonest as they come!!

Update to Steve:  I dealt with Steve.  Been a customer for years..  here is a picture of my water tank.
Dennis C.
Dennis C.
Nov 22, 2014
LI have had great service with this company over the years until my recent attempt for service. no show on appointment called to say would be another 1.5 hours. rescheduled for next morning, called to say driver would be there in 40 min. plumber finally arrived 45 late. past plumbers have been very pleasant and friendly. this he seemed to be unhappy with his job. hoping this is a one off.
Jason M.
Jason M.
May 12, 2019
I had four plumbing issues at my home I needed fixed. I reached out to a few different companies and Steve at Diamondback Plumbing was the only one that sent me quotes. We talked on the phone and he explained everything to me what to expect. I received a call about a half hour before our technician arrived. Justin was our technician and did a fantastic job fixing all of our issues we were having. He was very friendly and cleaned up after he was done. At the end the cost was exactly what Steve quoted me. Would definitely do business with them again.
S R.
S R.
Oct 27, 2022
The ones that tackle the tough jobs. They come out right away. My remodeled kitchen they disconnected reconnected and also had to modify a gas line. Levi, Justin and Joe did great work. Justin stayed late to finish his big portion because he knew he wouldn't be available the next day and didn't want anyone to have to finish his work. So responsible. I like using a team that can do it all and charge a reasonable amount for their expertise. I refer everyone to them and have had the same feedback as everyone appreciates their skills!
Jeff G.
Jeff G.
8/23/2016
I called Diamondback plumbing today to replace a water heater.  I called them around 9am and since this wasn't an emergency I said the next available plumber would be great.  Around noon I received a call that the plumber was on his way. By the time he showed up I had already emptied the water heater and cleared space for him to work.  I asked if I should run to home depot and purchase the replacement water heater or if he was going to sell me one.  In the end I went to home depot and picked up a water heater and the other parts he recommended.  2 x 18in copper flex lines and a water heater pan.  When I return the old water heater is removed and he has installed some steel flex lines instead of the copper ones I bought.  We roll the water heater in and he gets everything installed.
Parts I purchased $622.89
Parts he supplied $27.27
Fuel surcharge $5
Labor for 90 minutes of work $300

The only things that bothered me was the fact that he kept the copper flex lines in lieu of charging me for the steel ones he found in his truck and that he parked in my driveway and left an oil spot.

Other than that I'm happy with the response time and how quickly things were fixed.
Nicole R.
Nicole R.
Dec 20, 2012
Never received call back on request for plumber to inspect outside drain in next 24-48 hours. called at 11 AM. Spoke with J---. took my name, number request for service and no return call.
Sherry B.
Sherry B.
Oct 11, 2017
This company was wonderful to work with!! Our water heater burst late Saturday night. We called them early Sunday morning and by noon we had hot water again! They were fast, nice, and very professional! Justin and Cade were fabulous!
Brad B.
Brad B.
Jun 15, 2018
We couldn't have more pleased with the level of service we had on 5-7-2018. We had to have two under-mount sinks plumbed in. The work was done professionally by Levi.... It's refreshing to watch a person work in a manner of worthy or appropriate to a professional person... How do you know when a job is done professionally? The end product or service looks like it has always been there.. Awesome
Megan X.
Megan X.
Nov 16, 2022
We reached out to Diamondback as we were having a hard time finding a plumber that could take care of a rather large job. We had a major leak in the pipe that connected from the street meter to our house. It was the old polybutelene piping. We were hoping to have the entire pipe replaced as this material was recalled years ago. We got turned down from multiple plumbers as they did not want to take on such a big job.

The front office staff was so kind when working to schedule our appointment. We got a free quote from Chad and he got us on the schedule within a couple of days.

Dane showed up promptly on the scheduled date, dug a trench in our yard to re run the new piping and even moved the line so that it would be more convenient and help us save some significant costs (we would have had to tear up our whole driveway).

Dane and his teammate completed the job in two days as we originally anticipated, cleaned up any messes and educated us on the new lines run. We are so thankful for Diamondback as they saved our butts. They did quality work and within budget.

Highly Recommend!!
Jeff S.
Jeff S.
Apr 26, 2016
Levi came out to hook up my disposal and a new faucet.
He did a great job and the price was more than fair.
I wouldn't hesitate to use them at all they are professional honest and very fair.
I had estimates from other plumbers and I just felt like I had no choice but to pay a escalated price until I spoke with Steve.
Great company!
Jeff S. Scottsdale AZ
Paul M.
Paul M.
Jul 4, 2023
Had a small leak under the garbage disposal. They came out quickly as scheduled. Quickly responded and were up front with the cost. The technicians were very professional and polite will definitely use again if I need services in the future.
Paul M.
Paul M.
07/04/2023 12:00:00 SA
Had a small leak under the garbage disposal. They came out quickly as scheduled. Quickly responded and were up front with the cost. The technicians were very professional and polite will definitely use again if I need services in the future.
Stacy M.
Stacy M.
Jan 21, 2022
We had a plumbing/demolition job done at our home. Justin answered all our questions and helped us feel at ease. His professional and fun personality made a stressful situation feel light. His partner, Shane was also great! From the scheduling call to the end of the job, we felt very satisfied. Diamondback is our go-to company for plumbing needs.
D W.
D W.
Jun 14, 2013
Had a line leak under the driveway from the meter to the house. Instead of trying to find the leak and digging up the whole driveway, we decided to call Diamondback & save a lot of time and labor to locate where the pipe was leaking. The plumber came out fairly quickly. He pulled out what looked like a toilet plunger with some headphones attached. He put the 'plunger' on different spots on the driveway and told us the leak is here... however he didn't seem really sure. So I paid him and while I was writing the check he stated that he didn't really bring the proper equipment to do a good leak location.
We quickly hammered through the driveway pavement where he had marked the spot... no pipe. We dug some more... still no pipe. 15 feet from the spot we ended up finding the leaking pipe. Lots of time and a driveway now almost completely ruined, I called Diamondback to let them know they did not locate the leak withing 3 feet as the invoice stated.
They would not refund my money.
This is no way to do business.
Cc D.
Cc D.
10/21/2021
We were very disappointed. We had a pipe break on a Friday night. I called Diamondback's emergency number. The girl who answered sounded annoyed, but told me Ozzy would call me right back. Never heard a word from Ozzy or anyone else at the company. Found another plumber who actually HAD emergency service and he came and fixed the leak within an hour.
Karla W.
Karla W.
Jan 15, 2019
Love these guys!! Great techs and fair prices! After our new water heater broke and water was pouring into our garage and the company that installed it wouldn't come out for days, Diamondback Plumbing had our back! I wouldn't call anyone else.
Brad C.
Brad C.
Nov 2, 2017
Very satisfied Customer!

I have dealt with many plumbers before that up charge/ over charge/ charge for just coming out...

Diamondback came out, told me exactly what the project would be with replacing a cast iron drain pipe for the sink in my bathroom.. and that's what it was.. and with out the crazy cost that another company wanted to charge me.

Thanks!
Natasha S.
Natasha S.
07/06/2020 12:00:00 SA
Had Bryan back at my house again to investigate another potential leak and he is amazing.  Within minutes knew what it was.  He is incredibly knowledgeable, professional and just a nice guy.
Richard R.
Richard R.
1/18/2018
A clogged toilet that I couldn't plunge or snake out myself is bad. But when it happens the night before my parents are due to arrive in the morning to stay at my house for the week, it's really bad.

I called a few places first thing in the morning. Most couldn't get me in that day. Some would come out, but would only do it after hours and would have to charge extra. But Diamondback was able to squeeze me in during a 1:00 to 5:00 window. It was also the only company willing to give me a ballpark figure on how much I should expect to be charged for the job (Every other place would only tell me that there is a call out fee that would be waived if they did the work, and the plumber would determine the charge on site).

The plumber came in the middle of the four hour window I was given. Unclogged the toilet in just a few minutes. And then gave me a discount since the job was so easy and fast. He probably wanted to insure that a first time customer would definitely give them a glowing review, recommendations, and use them again.

Guess, what? It worked.
Maria C.
Maria C.
Jan 14, 2014
Rob came out to address a concern with a water drip on my ceiling. He ran several tests and was very thorough in making sure the problem assessed properly. This company shows they are willing to go beyond what is needed to be on time at a set schedules and be efficient.
Morris B.
Morris B.
May 1, 2016
Great service on a weekend. Levi did a neat and clean job and tidied up nearly when he was finished
Kelly A.
Kelly A.
Jan 15, 2013
Not so impressed. They were very fast to come out to my home, especially after I'm sure they were inundated with calls related to the freezing overnight temperatures. The plumber who came out was nice enough and he opted to put a shark bite (permanent fitting) on the pipe that was leaking. I had mixed feelings about this but I figured he was the expert, so I asked a few questions and then let him continue. I was also assured that there was a 1-year warranty on the labor/parts.

Less than 24 hours later, the shark bite fitting had completely popped off and water was gushing out of the pipe. The problem was undoubtedly WAY worse than when I called in initially and it was just a small leak. I called Diamonback and they sent someone out immediately to fix it. After the second visit, I was then told that there would be no further warranty on labor or parts. So basically, if anything breaks again, tough luck. Not exactly the peace of mind I wanted when I decided to call in a professional. I'm hoping that the work that was done today doesn't break again overnight but if it does, I guess I'm on my own.
Marvin H.
Marvin H.
Oct 10, 2016
I had a bathtub faucet that suddenly would not shut off any more. I called Diamondback Plumbing after reading reviews on Yelp and they sent someone within a few hours - no emergency fees or anything like that. It turned out that the Moen cartridge went bad. Plumber was here for about 10 minutes total. He charged me $89 for labor cost and $90.48 for the cartridge cost. I can get the exact same cartridge from Home Depot for $39.00. I am very happy about the service but the markup on parts is a bit on the crazy side. The service person (Bryan G) was awesome and very friendly and completely professional.
Josh I.
Josh I.
Jan 30, 2020
Called this company for multiple days trying to get somebody out to my house to do an estimate I've got no return phone call then got a return phone call from somebody who is on call today voice my opinion on how I felt about the customer service that I received and he told me we don't need to do business with somebody like you
Jeff M.
Jeff M.
03/12/2019 12:00:00 SA
Had a leak under the kitchen sink. Called at 11am and they were onsite at 1pm. Garbage disposal leak. Replaced and cleaned up in an hour. They don't rip you off with a trip charge and provide timely and professional service. They are my plumber of choice.
Wayne I.
Wayne I.
Apr 9, 2019
Called Diamondback for service on a toilet that needed repair and I was only available on Saturday or evenings. They easily accommodated my request fixed my issue and their charge was very reasonable. Will definitely call them in the future if the need arises.
Megan R.
Megan R.
May 17, 2016
Great people to work with, was changing out a seat in the show handle and it basically disintegrated as I was doing this. Emailed them about service and they promptly responded. They were reasonably priced, and the guy that came out was very good, very friendly and professional. Would definitely use them again.
Richard R.
Richard R.
Jan 18, 2018
A clogged toilet that I couldn't plunge or snake out myself is bad. But when it happens the night before my parents are due to arrive in the morning to stay at my house for the week, it's really bad.

I called a few places first thing in the morning. Most couldn't get me in that day. Some would come out, but would only do it after hours and would have to charge extra. But Diamondback was able to squeeze me in during a 1:00 to 5:00 window. It was also the only company willing to give me a ballpark figure on how much I should expect to be charged for the job (Every other place would only tell me that there is a call out fee that would be waived if they did the work, and the plumber would determine the charge on site).

The plumber came in the middle of the four hour window I was given. Unclogged the toilet in just a few minutes. And then gave me a discount since the job was so easy and fast. He probably wanted to insure that a first time customer would definitely give them a glowing review, recommendations, and use them again.

Guess, what? It worked.
Michelle W.
Michelle W.
08/10/2021 12:00:00 SA
This is the best plumbing company out there! Had Levi out today and he was very professional and courteous. Thanks to my neighbors recommendation I found my new plumbing company
Brian G.
Brian G.
Jun 19, 2016
I would 100% use this business again or recommend them to a family manner. I've been burned by a plumber before so naturally I wasn't thrilled about another. My kitchen sink clogged and after 3 attempts at draino and cleaning the trap I was out of ideas.

I called Saturday around noon and a couple hours later a plumber showed up as promised. A couple hours after that my sink was fixed. He gave me an estimate within the first few min and even though the job took longer than he expected the price didn't change.

My house is over 50 years old. The pipes are not in good shape, plus there's been several patch jobs over the years by previous owner. Long story short he could've found a reason or two for an update. But he didn't. But he did take the time to check out the pipe work on my new sprinklers and let me know it was done right.

I'm really happy with the service and price and would certainly use them again.
M B.
M B.
04/08/2021 12:00:00 SA
Do not use this company. They over charge for labor, refuse to provide hourly rate, start projects and accrue labor without discussing and charge credit cards on file without confirming with a written estimate. Truly untrustworthy business practices. There are numerous quality plumbers that communicate pricing before work, email estimates for approval before any charges. And none have I ever worked with that charge a credit card without approval until Diamondback plumbing.
Chinh Jimmy P.
Chinh Jimmy P.
Jul 3, 2014
I cannot express how grateful I am for Diamondback Plumbing (Brian & Joe)! Our ac unit was blowing hot air in the midst of AZ summer in July, they came out the same day and fixed it within a couple of hours. The price was ridiculously affordable, major plus. Oh we also got our 2 toilets fixed and replaced the garbage disposal. Drumroll please..all for $600. Thank you Brian and Joe! We will definitely utilize their service if a need ever arises.
Thomas K.
Thomas K.
Sep 22, 2013
This is a great company to do business with if your looking for a good plumber. My shower in my master bath upstairs was leaking into my dining room. I called 2 plumbers and both quoted me an outrageously high price to replace a shower drain. My HOA referred me to Diamondback. I called and spoke to a supervisor Steve and explained the whole situation to him and how much my budget is for the repair. He told me they would work with me and set up an appointment. The plumber arrived at the planned time and was courteous and professional and the bill came in under budget. He was efficient and finished the task quickly. They did not try to upsell me anything, the biggest issue I have is when I am upselled something I don't need. I paid them off my debit card by mistake. I called them after I realized this and they were more than happy to switch the payment to my credit card. One word Professional. They are my new plumber anytime I need any work done. I highly recommend them to anyone needing a plumber
Adam B.
Adam B.
Jun 25, 2016
They did a great job handling a weird emergency on a Saturday. Everyone was thorough and professional and nice. I didn't get other estimates, since no one else I called could even come today, but the price was less than I expected. I will definitely use them again.
Elvis K.
Elvis K.
07/12/2023 12:00:00 SA
Called for my friend and this place is amazing! Derek the HVAC tech was very knowledgeable and went above and beyond to make sure our recurring AC unit was solved. He went into the attic to inspect and make sure that there was not any shorts causing the part to prematurely wear out. Thank you for the prompt and detailed service.
Scott E.
Scott E.
Feb 24, 2017
I was selling a rental house and needed a water leak in some exterior irrigation piping fixed quickly so we could close the sale. I was unavailable to be on site and Jen one of the office gals was EXCELLENT with customer service. However the plumber Justin and the supervisor Steve or Ed were HORRIBLE! Plumber got on site and saw the part that was leaking and said he had never seen it before and that it must be from Sprinklerworld. Being that I was in a rush to get the work done, I said just fix it. He replaced the leaking piece with something completely different to the tune of $300. The next day I found the same exact part at Home Depot for $33. When I called in to complain/discuss the supervisor was not interested in hearing what I had to say or take any kind of ownership with the issue. He kept talking over me and essentially wouldn't let me complete sentences and listen. Folks this is NOT a company that you want to have doing work for you. To the uniformed they may seem like they want to help and deal fairly, but to those aware they are obviously trying to gouge people they think they can take advantage of. I added 3 pics here to identify what was not working and what they replaced it with. Not sure if they'll stay or if Diamondback will get them deleted.
Libby L.
Libby L.
Jan 11, 2014
WARNING: Beth lives in Crazytown!

My fiance and I have 4 houses, and I have used this company 6 times in the last 3 years. NEVER AGAIN!

The last time they came to my house for a service call, three days later my son was having the same problem. After talking with them a couple of times, they finally said they would come back and redo it and only charge me about $40. I was happy. I gave them my credit card number since I was not at that property and they said they would charge my card. I thought everything was done.

Several days later, my son called me and said they had charged his card for both services, AND had charged MORE the second time they came out than they had originally charged. It had overdrawn his bank account.

I called Diamondback and they argued with me about the quote I had been given for the second appointment, and also admitted they had charged the wrong card. They talked to a supervisor, called me back and said they would fix the charges. I thought they were going to take the charges off my son's card and charge mine, but I'm not sure what they did.

TWO MONTHS LATER, I get a call from Beth (who is apparently the VP, and owner's wife). She had first called my fiance and told him she was taking me to court because I owed them money and had I had reversed the charges on my credit card. HUH? I called her myself and asked what she was talking about, I had never reversed anything. Her response was Oh, you never reversed your charges? You never reversed your charges? Well, I'll see you in court! Then she HUNG UP ON ME!!! What?!?!? My fiance called her back after I talked to him and she said that I had been yelling at her and used the F-bomb! Then he just wanted to get this whole thing taken care of so he said he would bring them a check. They said if he came to the office they would call the cops because they felt threatened! It went on and on...needless to say, it was the craziest phone call either of us had ever received from a company, and I would never do business with them again, and will tell everyone I know the same. MOST UNPROFESSIONAL BUSINESS EVER!!!!!!!
Jeffrey L.
Jeffrey L.
Jul 25, 2016
I have used Diamondback Plumbing on 2 occasions - once for a tub/shower diverter issue and once for an outside plumbing leak. On both visits, the plumbers explained the problem and how they intended to fix it - and they did! The charges were reasonable and all of the staff have been extremely nice to work with. Thanks Diamondback!
Erik A.
Erik A.
Jun 12, 2015
This was the only plumbing company that came out on a Saturday to fix a leaking and broken garbage disposal which was great. The plumber did a great job and was very fast.

The price was a little high, I've used plumbers in the past and almost $300 for 45 mins worth of work seemed very high, I understand that it would be expensive on a Saturday, but it wasn't high due to a weekend fee or anything, I was just charged about $5 - $15 for every piece of pipe used (things you can get at home depot for about a fourth of that price.) So i recommend them if you're in a bind and need a plumber right away, but if they charge the same during normal business hours on a weekday, I would use a cheaper plumber.
Briana S.
Briana S.
06/05/2018 12:00:00 SA
GREAT COMPANY! Reasonable prices and actually get the job completed In a clean and timely manor. The office staff is very friendly and helpful.
Chad B.
Chad B.
Jan 24, 2018
Called tonight at 10:00 P.M. due to an emergency plumbing situation where brown water was coming up into our kitchen sink and not draining. Laundry room drain was also pooling. Smell was unbearable. Spoke to an operator who said a tech would call me back within 5 minutes. After 30 minutes, and no call, I called the main number again. The operator apologized and said he would re-page the on-call tech. at 11pm a tech by the name of Brian called. He sounded half asleep. When I explained my issue, Brain said that I needed to call the main number again to schedule an appointment for the following day. Said that he didn't have the ability to make appointments. Wait..what? Are you kidding me? So whats the point in paging a 24 hour tech? Are you a 24 hour company or not? This guy was worthless, and a complete waste of my family's time. If this is the type of service they give (or dont give) before the tech even comes over, then I'll be damned if I use or suggest them EVER again.
Meg T.
Meg T.
Jul 6, 2018
I was able to get a Saturday appt with no up charge and was scheduled for the very next day. Office staff and plumber who came to my home were all very nice, very fast and knew their jobs well. How refreshing! There was no song and dance about how I needed and 400.00 widget, in fact the plumber said it was not as bad as it was described and he had the part and I'd be up and running shortly. I felt very comfortable with the person in my home and appreciated the fact this is an honest company and didn't try to take advantage because I'm a woman. I was given a reccomendation for this company by a friend and they did not disappoint. Won't call anyone else. Oh and their base fee is less than other companies to boot! 10 stars!
Chris N.
Chris N.
Dec 18, 2021
The person that took my call was very nice. She asked if it was an emergency and I confirmed that it was not. So, we scheduled an appointment for 2 days later at 9am. 9:30 came, and I called to verify that I hadn't written the appointment down wrong. She verified that I had an appointment and said the tech was running late. She said he would be calling me to give me an eta. When the tech called me he had no idea about the appointment. He asked if it was an emergency?.... I said no. It's not an emergency, I have an appointment. He said, well my friend, I've got 12 emergencies in front of you. I think he thought it was funny for some reason. I hung up and called another company. There are plenty of plumbers in the Phoenix area. Call one that's dependable. Not these people.
Stacy M.
Stacy M.
1/21/2022
We had a plumbing/demolition job done at our home. Justin answered all our questions and helped us feel at ease. His professional and fun personality made a stressful situation feel light. His partner, Shane was also great! From the scheduling call to the end of the job, we felt very satisfied. Diamondback is our go-to company for plumbing needs.
Josh I.
Josh I.
1/30/2020
Called this company for multiple days trying to get somebody out to my house to do an estimate I've got no return phone call then got a return phone call from somebody who is on call today voice my opinion on how I felt about the customer service that I received and he told me we don't need to do business with somebody like you
Lisa C.
Lisa C.
Jun 6, 2016
Got here fast!! Same day!! Chris is the best, give him a raise:), great job!! Will recommend highly
Edmund A.
Edmund A.
09/02/2019 12:00:00 SA
Came out to give an estimate. Plumber said he didn't have the right part and I could pay $200 to keep their supply depot open after hours or come back the next day. I opted for them to come back the next day to repair the leak. The plumber said the office would call with a total and get permission to commence repairs and collect payment. The next day came and went. It's been 6 days and I never heard from them again. Seems my issue wasn't going to make them much money so they completely ignored my business. There are plenty of other great plumbers in the valley that are grateful for your business, I'd look to them instead.
Burt L.
Burt L.
07/05/2022 12:00:00 SA
Last month i had them install a tankless water heater.    Installer was nice and informative and seemed to do good  job on installation.   However, they did not clean up though i had left 2 vacuum cleaners near their reach.   So 15 min of my cleanup afterwards,   But then I put my pickup i n the garage when they left.   They had parked next to garage with their van open to do the work in garage.   Next day my tire had a screw in it which probably was left by them....cleanup again?    I called them and they did not seem to interested in my  problems.   So i spent another two hours to get tire to Discount and then put on again by myself.     Be aware.
Anne S.
Anne S.
Nov 4, 2016
Diamondback Plumbing, again, came to my rescue. I had 4 issues in my house and spoke directly with Steve Herzog who took care of me that day. One of his excellent technicians, Joe, lived nearby, so he came at the end of the day, as planned. Just because it was his final trip, by no means did he zip through my problems. He gave me all the time that was necessary to complete the work order. I highly recommend Diamondback Plumbing for all your needs.
Michael R.
Michael R.
Oct 28, 2017
Called the Emergency line on Thursday night at 7. our plumbing was backed up. Reached a lady on the phone, I was relieved. I asked if could send someone out that night. She said her scheduler would call me back in 5 -10 minutes. NEVER HEARD from them. Nothing!
Do yourself a favor and just Call Belsito plumbing.
Carsten F.
Carsten F.
Dec 4, 2016
I've used Diamondback Plumbing several times now, and have always had a great experience with them. They may not be the cheapest out there, but as they say, you get what you pay for. What I've gotten with Diamondback is high-quality work that I trust, performed by very friendly and professional technicians (Ozzie and Bryan have both been great). Not paying an additional fee for work done on a Sunday is just icing on the cake. I recommend these guys 100%.
Chad B.
Chad B.
1/24/2018
Called tonight at 10:00 P.M. due to an emergency plumbing situation where brown water was coming up into our kitchen sink and not draining. Laundry room drain was also pooling. Smell was unbearable. Spoke to an operator who said a tech would call me back within 5 minutes. After 30 minutes, and no call, I called the main number again. The operator apologized and said he would re-page the on-call tech. at 11pm a tech by the name of Brian called. He sounded half asleep. When I explained my issue, Brain said that I needed to call the main number again to schedule an appointment for the following day. Said that he didn't have the ability to make appointments. Wait..what? Are you kidding me? So whats the point in paging a 24 hour tech? Are you a 24 hour company or not? This guy was worthless, and a complete waste of my family's time. If this is the type of service they give (or dont give) before the tech even comes over, then I'll be damned if I use or suggest them EVER again.
Eva S.
Eva S.
02/05/2020 12:00:00 SA
I had a water leak under my concrete slab and DiamondBack Plumbing showed up the next day to locate it and give me an estimate.  Even though it was a tedious procedure, within a couple of days it was fixed.  Tony was very patient with me and answered all my questions explaining what they were doing and what to expect.  They were very efficient and pleasant to work with.  The only complaint I have was that the courtesy calls I was supposed to have received when the tech was on the way to the house to meet me, didn't happen.  It's a good thing someone was home to let them in.  They are my plumber of choice.
Dennis H.
Dennis H.
Nov 8, 2014
Run, don't walk away from this company.

Horrendous service, complete lack of communication, cancelled appointment. Then rescheduled appointment for following day said between 9-10, showed up at noon. Worked on the AC for an hour and we had to leave. Came back and they were gone. Figured it was fixed and it wasn't and left no note and no call. Won't answer their phones and haven't called back after leaving message with answering service.

How do they stay in business?
Michael R.
Michael R.
10/28/2017
Called the Emergency line on Thursday night at 7. our plumbing was backed up. Reached a lady on the phone, I was relieved. I asked if could send someone out that night. She said her scheduler would call me back in 5 -10 minutes. NEVER HEARD from them. Nothing!
Do yourself a favor and just Call Belsito plumbing.
Christine B.
Christine B.
5/28/2020
This company is a complete HACK. I called for a leak in the wall. They sent out a guy who Smelled VERY strong of alcohol. As he tried to put his words together he openly admitted to me that the company only offers Patch Repairs. He said they come out and put a patch to hold you over until the problem needs a permanent fix which is not what I wanted behind my walls. They only use Shark Bite fittings. My dad is a plumbe t and told me these fittings are known to FAIL ,Causing you more repairs and more $$.  Go with someone else, this company doesn't have good intentions behind their work.
Shane W.
Shane W.
Nov 8, 2018
Great communication and service. The tech they sent out was knowledgeable always took our budget into consideration when making recommendations. Fixed our leaks timely and kept labor costs down.

I would recommend Diamond Back Plumbing
David W.
David W.
01/04/2018 12:00:00 SA
Had a very bad experience with this company.  We had used them in the past with no problems.  Called yesterday AM & asked for help with a clogged kitchen sink.  They said someone would be the late afternoon.  Checked again late afternoon & they said we were still on the schedule & someone would be there by 7:30.  Called again at 8P & the night tech said someone would be there in 2 hrs.  I gave up.  We never heard back today from them.  We would never use the again
Don L.
Don L.
Oct 15, 2022
Contacted them to have an AO Smith water heater repaired. They are even on the AO Smith directory for authorized repair centers. They sent a tech out and the tech said he needed to get in touch with AO's tech support for assistance to help diagnose the problem. However the tech support was closed. So the technician said their is nothing he can until Monday when tech support opens. I was told to call the office to make another appointment for Monday for the tech to return. The operators answered (btw their operators are all very polite and kind) and they transferred to the supervisor on duty, Joe. I asked Joe if I was going to be charged for today visit. Joe replied yes and people don't work for free and did he not come out their to fix your water heater? The tech only made a call. Did not even try to diagnose the problem because he did not have the knowledge to do so without tech support. I would assume a company that repairs AO water heater would also know that the tech support is closed on the weekends if that is how they normally operate. They could have saved themselves a trip if they knew their technician would need tech support. I called up a different plumber on the AO list and he knew exactly what was needed to be done and had it repaired the same day. I do not recommend Diamondback Plumbing
S R.
S R.
10/27/2022
The ones that tackle the tough jobs. They come out right away. My remodeled kitchen they disconnected reconnected and also had to modify a gas line. Levi, Justin and Joe did great work. Justin stayed late to finish his big portion because he knew he wouldn't be available the next day and didn't want anyone to have to finish his work. So responsible. I like using a team that can do it all and charge a reasonable amount for their expertise. I refer everyone to them and have had the same feedback as everyone appreciates their skills!
Don L.
Don L.
10/15/2022
Contacted them to have an AO Smith water heater repaired. They are even on the AO Smith directory for authorized repair centers. They sent a tech out and the tech said he needed to get in touch with AO's tech support for assistance to help diagnose the problem. However the tech support was closed. So the technician said their is nothing he can until Monday when tech support opens. I was told to call the office to make another appointment for Monday for the tech to return.  The operators answered (btw their operators are all very polite and kind) and they transferred to the supervisor on duty, Joe. I asked Joe if I was going to be charged for today visit. Joe replied yes and people don't work for free and did he not come out their to fix your water heater?  The tech only made a call. Did not even try to diagnose the problem because he did not have the knowledge to do so without tech support. I would assume a company that repairs AO water heater would also know that the tech support is closed on the weekends if that is how they normally operate.  They could have saved themselves a trip if they knew their technician would need tech support. I called up a different plumber on the AO list and he knew exactly what was needed to be done and had it repaired the same day. I do not recommend Diamondback Plumbing

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