If ONLY I had read these reviews first!!
Alex came out and looked at my hot tub for maybe 5 minutes (didn't take anything apart) and concluded I in fact, did NOT have a leak, but a few minor things needed to be fixed (a rubber 0-ring, a rubber nipple on the PVC pipe in the storage closet). He said he could come out the following week and fix it for another $225.
So, when I went to pay for this inspection, he charged me $225. I replied, Wow, that's expensive, you didn't even do an actual leak detection. Do you normally charge the full price of a 1.5-2 hour leak detection just for a diagnosis? and he looked at me and said, Yep. So I went ahead and ran the credit card, and when he left, I decided to call, and I spoke with Gayle through the main number.
After talking with her a bit, she told me that if someone comes out, doesn't take anything apart, and there is in fact NO leak and it turns out to be something else, they only charge $99. I told her what happened, and she didn't seem too concerned, she seemed a little confused. Since she didn't even know how to handle the situation, I just had to order her around and take charge since she clearly couldn't. I told her to only charge my credit card the $99, (in the end, she really did only charge me $99) and that she needs to speak with Alex, and he needs to lower the price of the repairs or I'm going somewhere else. $225 for a few rubber parts (he even told me I could get them at Leslie's Pool Supply and Home Depot) and a little bit of labor? That's ridiculous.
I later called back and she told me he would only charge me $175. I cancelled my appointment.
The fact of the matter is - HE LIED TO MY FACE. HE TOOK ADVANTAGE OF ME ($126 worth) and if he did it to me once, he would sure as hell do it to me again.
Gayle told me these guys are sub-contracted out, so they make a percentage of their services. OF COURSE THEY DO, no wonder he effed me over.
NEVER trust these people. They are over-priced and most importantly, DISHONEST and will screw you over!!! They don't even deserve 1 star. They deserve 1 middle finger.