Castle Cabinets

Writing review after two years of the project to give a true sense of quality and workmanship
Total project cost 40k
Material used was European contemporary
Excellent responsiveness
No issues in getting estimate and time line of the project
Work was done and service calls taken up to 2 years with no issues
Only one soft close was not working properly was promptly taken care of

Any projects has issues but I think if the vendor is responsive and take care of the issue then that is what I look for.
Best part is that they are the manufacturer and not middle man so don't have a fancy front end showroom but is actually their manufacturing unit in downtown Phoenix .
Price point was better than other showrooms for the same quality .
Had them come back after one year to also finish our pantry . Will highly recommend to work with Leonard their designer

We are so happy with our cabinets. Love that they are made right here in Phoenix.  They were all a Pleasure to work with, things went smoothly and was all finished ahead of the timeline!

Review

I do NOT recommend using this company for your cabinet design/installation. It was hands down the worst experience of our entire house remodel.
- The cabinets that arrived did not look like our original renderings that we spent weeks on designing with the sales person
- The cabinet designer did not use any of the measurements taken by shop foreman.
- They started to install the wrong molding
- The corner cabinets were the absolute WORST! This company is completely incompetent when it comes to corner cabinets. The corners never lined up with the molding. We have two corner cabinets that we can't let our kids use because event with limiters... they will hit the corners of the hood and cause major damage.
- The gaps between the cabinets and the drawers were all asymmetrical.
- Needless to say our cabinets and faces had to be remade SEVERAL times.
- We signed contracts on April 29th. It took them until September 10th to complete the job.
- At one point they said everything was perfectly aligned and good to go. The cabinets were so bad that we couldn't even open four of the cabinets.
- On all of the top drawers... they made the trim so wide that you couldn't even fit a handle on them.
- The installer ended up putting a large hole in our wall
- Three different employees said the phrase this was a learning experience for us
- The medicine cabinets were all the wrong size
- The touchup person took a package off of my porch and used it as a table to paint the cabinets.
- They added a set of drawers to the master bathroom which would have been fine if they worked. That drawer set literally went over our sink plumbing.
- The lower kitchen cabinets were off by an entire 1/2. Our counter installers had a heck of a time laying counters because of how unleveled the cabinets were.
- Emailed the main person we worked with, Leonard on several occasions about the issues happening at our house and never once directly addressed our problems.
- After everything was a complete mess we insisted for our project manager to actually come look at our home. At that time we told her that this job had taken way too long and had a hard deadline of 9-11. We were hosting a huge party for our daughter. After that meeting I got an email from her stating that they will begin working on the issues on 9/14!!! Two days AFTER the deadline for my daughter's party.
- Traci assured us that there would be a discount on cost for all of our troubles. That did not happen. I received a bill for the full amount due. When I asked about the discount for all of the issues... they knocked off $500. That is $500 off of a $30k project.
- The cabinet that was made for the subzero fridge was the wrong size.
- We spent the last year removing every trace of brown from our home. The cabinets are not finished on the bottoms so now there is just a whole lot of brown showing in our grey home.
- The cabinet installers scratched the heck out of our brand new front door.
- Bar glass cabinet was built with two doors instead of one. It sags so bad and caused damage. They didn't put the large hinge support like the renderings originally showed.
- The refrigerator panels were made incorrectly multiple times
- Upper corner cabinets were originally made 4 inches too short. And they were made the wrong shape/style.
- Display cabinet was made unfinished and too shallow.
- Installed a tiny spice rack drawer instead of a large corner cabinet.
- The cabinet from the sink to the ice maker is off by nearly an inch.
- The banding on the cabinets is inconsistent. It's literally two different colors and sheens.
- I've mentioned to them on several occasions that some of the cabinets they remade have a different color than the original ones.
- There is still a bow in one of the kitchen cabinets.
- After these issues and MANY more... they have the audacity to ask me if they can have someone out to photograph our cabinets.

I felt like I was on an episode of punked. My 5yr old can run a better business. They have made major mistake after major mistake and a month later they still haven't gotten it right.

1. They told me my Cabinets would be ready by a specific date. I hired a crew and waited for them to be delivered only to be told at noon they weren't ready and would be delivered the next week.

2. They forgot some hardware for the cabinets and I had to drive all the way to their warehouse on a Saturday to pick them up.

3. One of the panels for the fridge was the wrong size. They delivered 3 more panels before they got it right.

4. They suggested I not go with 42inch uppers as my crown molding would not fit. Of course this was the wrong decision and the crown they sent me was too small.

5. They have delivered the molding 3 times and still haven't gotten it right.

Needless to say over a month later and I don't have a properly functioning kitchen.

I am also out a ton of $ for having to pay The cabinets installers to continually make trips to my home only to be turned away because they don't have the proper items to work.

Worst company ever!

Run to any other cabinet installer. Measurement issues... wrong design.. list goes on.