Wish I could give this service 0 stars. I recently bought a new house on June 1st and had been having some plumbing issues since. My boyfriend was initially able to fix the problem for several weeks at a time by renting a snake from Home Depot; however, the back-ups continued and we suspected piping damage secondary to the roots of the neighboring oleander trees. My father had recommended Buff to me after being very pleased with his service at his own home. After several calls, I finally scheduled an appointment with Buff as well. I told Buff that I suspected root damage to the pipes and was hoping for an official diagnosis from him. I was unable to oversee the appointment but was told he also snaked the pipes and did not suspect any root damage. I was pleased to hear this information. It is also noted that his service cost $250 whereas renting a snake from Home Depot costs $80. After only two weeks after his initial job all of the plumbing is already backed up again. I tried calling Buff for 3-4 days with no answer. Eventually, I got ahold of Buff in the morning, he stated he could be at my house later in the morning after he finishes with his current job. I waited until 3:00pm and finally called him again and he said he wouldn't be able to make it and would like to reschedule. I had family coming into town that night and had to end up renting a snake the very last minute on my own. Very disappointed in the cost, communication, and services.
