Jenny C.

5/29/2014

I made an appt to have a new bathroom faucet installed and they never showed up or bothered to call to reschedule! They appear to have a communication problem btwn their dispatch, technicians, & customers. I am not going to call back and reschedule. I am going with the other company (PT Plumbing) with 5 stars on yelp.

Chris H.

8/16/2023

Maybe trying getting a phone system that works. Called two times this afternoon. Both times got hung up on. Neither person called back.

Tommy H.

10/30/2017

Don't know why you'd go to anyone else. They're always very pleasant to deal with, quick (if they're busy they really try to do their best to fit you in), and you can't really beat the prices compared to everyone else. Out of all the problems I've had, these guys have been the best in town and the office staff really go above and beyond to help and understand what's going on. Shout out to Scott in the office who has worked with me multiple times to fit me in the best he can.

Lisa A.

6/14/2018

Called for new electric service estimate. They were suppose to set up a time to come out never did. Some guy just drove up on the property took pictures from his truck window and drove off. They said we would have an estimate today however when we called they had no clue who we were or what was going on and on top of that extremely rude and unprofessional. On that note we are moving on with a company that has their act together. I find it hard to trust a company with such an important utility. There are to many professional companies out there then to deal with company.

Tina T.

10/08/2013 12:00:00 SA

Make sure you get a quote and compare. We are commerical and paid $880 to replace a 2 copper tee. At this rate I could of replaced the whole water heater. Never would of thought this would cost so much. It was not an emergency, it was a tiny drip coming from the ceiling that was contained. LESSON LEARNED!!

Jackie W.

03/09/2017 12:00:00 SA

Brutinel did a great job replacing our gas water heater. I called at 2:00 and it was replaced by 4:00. Great service and reasonable prices. I asked them about another plumbing project and they told me how to repair it temporarily and to call them when it needs to be fully replaced, which it will in the near future. I will gladly use Brutinel in the future!

MARK Y.

12/17/2020

They are easy to work with, not the cheapest but if you want quality work at fair prices then I recommend Brutinel. My water softener blew up and sent debris salt throughout my entire home they basically had to repipe half my home and provide all new plumbing fixtures. No small, easy or cheap task but they got us through it thank you kindly.

Philip H.

10/04/2022 12:00:00 SA

Wish I could add an extra star or two. Had a light switch that has been giving us trouble and had 2 other supposably qualified electricians look at it with no resolution just money spent for nothing. Called Brutinel on the recommendation of a longtime friend and I could not be happier. They responded within a day and sent Joseph a technician with the company to trouble shoot and fix the problem. He was great, spent time figuring out the problem, fixed it and it's working great.

Overall quality work, friendly tech and well worth it, I highly recommend.

Jackie W.

03/09/2017 12:00:00 SA

Brutinel did a great job replacing our gas water heater. I called at 2:00 and it was replaced by 4:00. Great service and reasonable prices. I asked them about another plumbing project and they told me how to repair it temporarily and to call them when it needs to be fully replaced, which it will in the near future. I will gladly use Brutinel in the future!

Tommy H.

10/30/2017

Don't know why you'd go to anyone else. They're always very pleasant to deal with, quick (if they're busy they really try to do their best to fit you in), and you can't really beat the prices compared to everyone else. Out of all the problems I've had, these guys have been the best in town and the office staff really go above and beyond to help and understand what's going on. Shout out to Scott in the office who has worked with me multiple times to fit me in the best he can.

Rob J.

8/22/2013

Called for onsite service inspection. The guys were on time, courteous, knowledgeable and friendly.

The rates were fair and competitive. I would give them 5 stars, but it did take me three calls before they came out. The first two times they promised a call back, and I didn't get one. I'm understanding and assume they were busy.

I will call them again if I need them.

Virta W.

1/23/2020

These guys are the best, we keep having issues with plumbing. We have had 2 different people in here doing work and finally when we called Brutinel the job is done to perfection and didn't take hours to fix.

Tina T.

10/08/2013 12:00:00 SA

Make sure you get a quote and compare. We are commerical and paid $880 to replace a 2 copper tee. At this rate I could of replaced the whole water heater. Never would of thought this would cost so much. It was not an emergency, it was a tiny drip coming from the ceiling that was contained. LESSON LEARNED!!

Kathy B.

08/12/2019 12:00:00 SA

Hired this company and very pleased. I scheduled an appointment for a sink,disposal and faucet install. This was a labor only call. I received a call to verify they would be as promised. I got another call with ETA. Chris arrived right on time. A very personable young man . He completed the job in a timely manner. Left no mess under the sink and even swept the floor. We will definitely call Brutinel the next time for all our plumbing needs.

Lida M.

1/22/2015

If you can, Avoid this business for your plumbing job! I own a trailer park in Casa Grande very close to this business. On Wednesday morning Jan 14 we called Brutinel for a blocked line in one of the trailers with two very handicapped elderly. First they said they can not get to it that day, but after begging them then they sent a guy at 4:15pm who had no clue what he was doing. He spent an hour and half snaking just in and out with no result on a little trailer bathroom even though the owners repeatedly told him the line is clear in their trailer since they already had done that themselves and he should work on the main. Then he finally goes and spends another hour on the main. Never mentions anything that the sewer was collapsed and by snaking, it can not be fixed. We only found out when he gave his bill to the tenants and they called me to tell me he has charged $275 for a sewer snaking and I called the office to ask the reason for bill to be so high!The office then told me that the plumber told them he got mud when he snaked the main. Well, that is how I knew the job was not done and the line was collapsed. I called and asked to talk to Wes the owner, but he was not helpful at all. I told them the job is not done and I will not pay for it.The tenants still have the problem and we are fixing it as I write this. Very bad and expensive company.

Lisa A.

6/14/2018

Called for new electric service estimate. They were suppose to set up a time to come out never did. Some guy just drove up on the property took pictures from his truck window and drove off. They said we would have an estimate today however when we called they had no clue who we were or what was going on and on top of that extremely rude and unprofessional. On that note we are moving on with a company that has their act together. I find it hard to trust a company with such an important utility. There are to many professional companies out there then to deal with company.

Kathy B.

08/12/2019 12:00:00 SA

Hired this company and very pleased. I scheduled an appointment for a sink,disposal and faucet install. This was a labor only call. I received a call to verify they would be as promised. I got another call with ETA. Chris arrived right on time. A very personable young man . He completed the job in a timely manner. Left no mess under the sink and even swept the floor. We will definitely call Brutinel the next time for all our plumbing needs.

Jenny C.

5/29/2014

I made an appt to have a new bathroom faucet installed and they never showed up or bothered to call to reschedule! They appear to have a communication problem btwn their dispatch, technicians, & customers. I am not going to call back and reschedule. I am going with the other company (PT Plumbing) with 5 stars on yelp.

MARK Y.

12/17/2020

They are easy to work with, not the cheapest but if you want quality work at fair prices then I recommend Brutinel. My water softener blew up and sent debris salt throughout my entire home they basically had to repipe half my home and provide all new plumbing fixtures. No small, easy or cheap task but they got us through it thank you kindly.

Keith N.

8/30/2021

Called on Friday & made an appointment for Monday morning. I had a water leak inside the rear wall by the Kitchen sink. I had the sheetrock and insulation off the wall exposing the leak.Greg new exactly what to do and finished in a hour. Great service and very reasonable. KEITH N.
Robson Ranch Eloy

Chris H.

8/16/2023

Maybe trying getting a phone system that works. Called two times this afternoon. Both times got hung up on. Neither person called back.

Lida M.

1/22/2015

If you can, Avoid this business for your plumbing job! I own a trailer park in Casa Grande very close to this business. On Wednesday morning Jan 14 we called Brutinel for a blocked line in one of the trailers with two very handicapped elderly. First they said they can not get to it that day, but after begging them then they sent a guy at 4:15pm who had no clue what he was doing. He spent an hour and half snaking just in and out with no result on a little trailer bathroom even though the owners repeatedly told him the line is clear in their trailer since they already had done that themselves and he should work on the main. Then he finally goes and spends another hour on the main. Never mentions anything that the sewer was collapsed and by snaking, it can not be fixed. We only found out when he gave his bill to the tenants and they called me to tell me he has charged $275 for a sewer snaking and I called the office to ask the reason for bill to be so high!The office then told me that the plumber told them he got mud when he snaked the main. Well, that is how I knew the job was not done and the line was collapsed. I called and asked to talk to Wes the owner, but he was not helpful at all. I told them the job is not done and I will not pay for it.The tenants still have the problem and we are fixing it as I write this. Very bad and expensive company.

Marie N.

10/18/2019

We have used Brutinel for over 40 years & have always been very happy with them. We recently had a toilet that needed replacing. It happened after 3 in the afternoon. They were able to get someone out to my house (we live out of town) that day & brought the new toilet the next morning & Greg installed it. Service was excellent & Greg was really efficient and pleasant. We definitely appreciated the quick response and action.

Rob J.

8/22/2013

Called for onsite service inspection. The guys were on time, courteous, knowledgeable and friendly.

The rates were fair and competitive. I would give them 5 stars, but it did take me three calls before they came out. The first two times they promised a call back, and I didn't get one. I'm understanding and assume they were busy.

I will call them again if I need them.

Marie N.

10/18/2019

We have used Brutinel for over 40 years & have always been very happy with them. We recently had a toilet that needed replacing. It happened after 3 in the afternoon. They were able to get someone out to my house (we live out of town) that day & brought the new toilet the next morning & Greg installed it. Service was excellent & Greg was really efficient and pleasant. We definitely appreciated the quick response and action.

Keith N.

8/30/2021

Called on Friday & made an appointment for Monday morning. I had a water leak inside the rear wall by the Kitchen sink. I had the sheetrock and insulation off the wall exposing the leak.Greg new exactly what to do and finished in a hour. Great service and very reasonable. KEITH N.
Robson Ranch Eloy

Philip H.

10/04/2022 12:00:00 SA

Wish I could add an extra star or two. Had a light switch that has been giving us trouble and had 2 other supposably qualified electricians look at it with no resolution just money spent for nothing. Called Brutinel on the recommendation of a longtime friend and I could not be happier. They responded within a day and sent Joseph a technician with the company to trouble shoot and fix the problem. He was great, spent time figuring out the problem, fixed it and it's working great.

Overall quality work, friendly tech and well worth it, I highly recommend.

Vicki N.

08/01/2023 12:00:00 SA

The Moen Posi-temp cartridge went bad in the bathtub faucet that I never used and it was only found during the house inspection when I sold the home. The house is 16 years old.

My realtor picked a plumber and if he had told me who he'd chosen, I would have found someone else myself despite being halfway across the country at that point. I used to work for a place in Casa Grande who hired Brutinel for a lot of facility work and they never did the work on time or without some sort of issue.

That extends to their residential work as well, too. The plumber came out, turned on the faucet, said (according to the realtor's assistant) You got water, and left. Of course, it failed the reinspection and the plumber was called out a second time.

BRUTINEL CHARGED FOR BOTH TRIPS! Then, when the realtor and I both tried to get them straightened out, the plumber lied and claimed that the cartridge was 'corroded into place' so it took an extra hour to get it out.

The cartridges are plastic.

So I'm stuck paying 2 hours, plus the cartridge he did eventually replace, because the plumber couldn't identify a super-common issue...AAAAAAND an issue that I'd already fixed myself on two other faucets in the house.

Avoid if you don't want them to waste your time and overcharge you for the privilege.

ETA: After this review was posted, Brutinel offered to knock the extra hour off my bill in exchange for taking it down. So, ya' know, they try to manipulate their ratings, too.

Vicki N.

08/01/2023 12:00:00 SA

The Moen Posi-temp cartridge went bad in the bathtub faucet that I never used and it was only found during the house inspection when I sold the home. The house is 16 years old.

My realtor picked a plumber and if he had told me who he'd chosen, I would have found someone else myself despite being halfway across the country at that point. I used to work for a place in Casa Grande who hired Brutinel for a lot of facility work and they never did the work on time or without some sort of issue.

That extends to their residential work as well, too. The plumber came out, turned on the faucet, said (according to the realtor's assistant) You got water, and left. Of course, it failed the reinspection and the plumber was called out a second time.

BRUTINEL CHARGED FOR BOTH TRIPS! Then, when the realtor and I both tried to get them straightened out, the plumber lied and claimed that the cartridge was 'corroded into place' so it took an extra hour to get it out.

The cartridges are plastic.

So I'm stuck paying 2 hours, plus the cartridge he did eventually replace, because the plumber couldn't identify a super-common issue...AAAAAAND an issue that I'd already fixed myself on two other faucets in the house.

Avoid if you don't want them to waste your time and overcharge you for the privilege.

ETA: After this review was posted, Brutinel offered to knock the extra hour off my bill in exchange for taking it down. So, ya' know, they try to manipulate their ratings, too.

Virta W.

1/23/2020

These guys are the best, we keep having issues with plumbing. We have had 2 different people in here doing work and finally when we called Brutinel the job is done to perfection and didn't take hours to fix.

Brutinel Plumbing & Electrical