Arrowhead Deck and Pools

This crew did an amazing job resurfacing my back patio. The color, style and new deck drains are exactly as promised. Very happy with the outcome & especially the clean up after the project was finished. Thank you!

I don't usually write reviews however, I'm compelled to write this one. We recently had our pool redone with new pebble, waterline tile, concrete surround (back half of the pool), and patio refinish. We were very unhappy with our experience with Arrowhead Deck and Pool. The work was supposed to be completed by February 16th but was not complete until April 1st. Actually still not quite complete as there was a paver that was supposed to be reset that we gave up on just to be done with it.  The work was all contracted out  - something we did not think to ask as we did not know it would be an issue. The contractors were unreliable - not showing up when they were scheduled (or at all), typically with no call or text to let us know therefore we spend many days just waiting around. A great deal of the timeframe extension was due to a punctured water line that happened during the concrete work. The pool had to be half drained three times then a full draining again before the completion. The finished product is not what was expected and nowhere near worth the money we paid... big light patches in the pebble (very noticeable) and concrete work that does not measure up to the existing work that it was supposed to match. The tile is the only thing that turned out as expected and does look good. We had a guest visit us from Montana and as we were sitting outside visiting she asked me if there was something wrong with the bottom of the pool or is it supposed to look like that. She was not trying to be insulting, but it was embarrassing to say the least. This was an extremely frustrating experience to say the least. We did research online but found no reviews for this company (we clearly did not look at enough sites), and we did not take the lowest bid. I would in no way recommend this company unless you have very low expectations, nothing to do with your time but wait around for people to show up (or not), and are willing to pay a pretty penny for what could quite possibly be a large disappointment. Do yourself a favor, keep looking...

RIPOFF, SCAM, OVERPRICED. I'd give this company 0-Stars if I could. I have a very small in-ground pool that I was contracting the shotcrete job out. Arrowhead acted like I was a valuable customer and they would even give me a discounted price and not even pay tax as a promotion! I was excited until I saw their quote of $17k+! Just to show you how much of a SCAM company Arrowhead is, I attached 2 other quotes from much more reputable and high rated Phoenix shotcrete companies. In the end I paid a cash price of $6,650 from a much higher rated Valley company that's been in business for 25+ years. They did a fantastic job and it's guaranteed with a warranty. If you want to get ripped off, manipulated, and taken for all your worth, go with arrowhead deck and pools, you'll pay twice as much as the other guys. There's no excuse for Arrowheads poor business practices. Companies like this should be out of business. Shame on you.

Poor communication and follow through. Teammate came out for a quote and stated I would have the estimate in my email within 24 hours. It's been 2 weeks with no quote and no follow up.

A job well done. We had some issues after Arrowhead Deck did the job. The first crew poorly finished our new drain and tried to match texture which looked terrible. After reviewing the job the owner contacted me immediately. John came out the next day and was not happy with the job and committed to re-doing a portion of the deck.

We were busy with company and had to delay the correction. Upon rescheduling we had more delays due to weather. In the mean time the supervisor came to our home and instead of redoing a number of sections Arrowhead Deck did our whole deck over again.

I can't believe the difference. The quality is outstanding and looks the way I had hope it would turn out. The drains were cut in smoothly, the new 4 drain was cut in making it look nicely finished. I do commend Arrowhead's Decks crew that redid our deck and their commitment to quality work. Our deck now looks like new ready for our upcoming summer heat. We chose Reflector-Shield sealer to provide the coolest surface. Hats off to the crew that just finished the job they really did a fine job.

Extra thanks to John the owner and Chris for taking time to monitor the job and committing to quality work. My neighbor was looking for a recommendation for his home so Chris stopped by to see him today. Keep up the good work and thank you for your response with my concerns.

J.J.

Terrible job is all i can say after they stole months and months of my time the job still is not right and falling apart all over. This is seriously the most bullshit i have ever experienced in over 12 years of home renovations. This company is an unprofessional joke and i highly advise anybody to go else where. Heres the results of there work after only a few short months. Oh and may i note this was there second attempt and i guess they cut corners anyway possible to save a buck after they screwed the job up royally the first go. Please feel free to respond to this Arrowhead with some bullshit fairy tail but ill post pics and let that do the talking. I should have sued you all and will now be pressing a complaint in full with the state regardless of past interactions have said. Arrowhead you all suck and its a joke to say your a company when all you do is rob good people

We just signed the contract with these amazing people and we are ecstatic to work with them. The pricing and quality of service is beyond what you get anywhere anymore. We have a phenomenal deal with them and they're fun to work with. I don't know if that's common but so far we haven't experienced companies being FUN to work with. Plus Justin offering his personal time to answer my questions and to come help pick some things up to help get us a better price. Unbelievably above and beyond!!! John and his warehouse staff were spectacular as well and so patient as we were getting the pebble samples wet and running outside into the sun and going through just about every tile to look at with our favorite pebble choice. The staff of this company is very impressive and anyone would be blessed to work with them.
I can't wait to update with photos!!!!!!!!!!

Imagine walking into a car dealership and signing a contract to trade in your old truck for a brand new upgraded top of the line sports car, paying for that, and then getting your own old truck back with a shitty spray paint job. That's what it's like working with this company. Seriously, save yourself months of headaches and go anywhere BUT Arrowhead Deck & Pools. We've given them multiple chances to make it right, but they continuously fall short of even their minimum obligation. The most unprofessional business owners by far.

John came out right away and made us feel that his re-coating method over our existing coolcrete would look great! We hired this company and they came out right away and re-coated over our existing coolcrete in our back yard with a beautiful stone look pattern. We paid around $11,000 for this process. It looked amazing for the first month. Then it started cracking and coming up all over. John was on vacation but had his crew come out and patch the areas that were coming up. The patch job looked horrible but they said that was all they could do. About 4 months went by and more and more of the re-coated concrete has been coming up little by little. Our backyard looks horrible. We contacted John to come and fix it or to get a refund. He said that he could give us a few hundred dollars off and that was it. To say the least, I wish we had read more of this companies bad reviews and put flagstone or pavers in the back yard, as it would have lasted much longer and looked 10 times better.
UPDATE Jan, 25, 2021- John came out and witnessed all the cracking in his coating product. He informed us that our existing concrete pads were poured long ago and  were poured too large thus when the earth moves, the concrete gets cracks from the movement. As his product is poured directly on top of the large concrete pads then this product which adheres to the concrete will move and crack with the pad. (which is NOT covered in the warranty)  Yes, this makes perfect sense now. However, This would have been great to have had this explained to us BEFORE we paid for his product. The best he could do is,  have his guys come back and add some more stain over the top of the existing bright white cracks to hide them a little better. Which he did. He also said that they could grind out the cracks and re paint the lines to look like flagstone at an additional cost. Again this is another bandaid for our backyard,  the only permanent fix is to demo the existing large concrete pads and re pour them smaller or go with a different product like flagstone or pavers which you will not see cracks as they move with the earth. We will not be giving Arrowhead Deck any more money as Trust in a company, trust in their product and trusting their expertise is huge for us and this company has completely lost our trust.
Update- June 2021- The product coating our backyard continues to disintegrate and keeps coming up and falling apart. This is an extremely expensive product that does not last more than 2 years.

I hired Arrowhead Deck and Pools to complete my pool from the shotcrete phase. I had several bids before I contacted them. Arrowhead was the only contractor that actually came to my home and took measurements before submitting a bid, the others just went off the plans I submitted. I was impressed from day 1 with this company, I've been in construction since 1987, it's not easy to impress me. I signed the contract after thoroughly reading it. I received a schedule the next day. I was contacted whenever an employee was scheduled. My pool is complete and we are more than satisfied, I would recommend this company to anyone in need of pool work. I cant say enough good things about this company.

Work/Service Review: I had Arrowhead Deck and Concrete pour over 1000 ft of new concrete around my pool with a cantilever edge.
I also had them replace the water-line tile in my pool.
Finally I had them apply and texture with an acrylic coating to reduce surface temperature (and it worked).
Very happy with the quality and value.

Team Review:
-Jon and Kari were excellent in their communication and responsiveness to my wants and needs.
-Their team, Jose, Chris, and Elden, were meticulous in their work.  I wish I had taken photos of their attention to detail when working.  They also had great communication and were responsive to me needs.

We couldn't be happier with our deck.  Since much of our back yard is our pool and the surroundings, it was a great thing that we found Arrowhead.
Everything was better than expected, timely and so professional! It looks fabulous and we cannot wait to entertain in our back yard this fall and winter.   Highly recommend and would use them again and again!

Arrowhead Deck and Concrete did an amazing job with my backyard concrete pour, as well as lace texture shortly after. I am very impressed with this company and their professionalism, attention to detail, courtesy and affordability. From the initial phone call with setting up the quote and project, to after the project was complete; the staff have been present to answer any questions and make sure as a customer I am satisfied with how things have concluded. I highly recommend this company for anyone looking for a concrete pour, ortexturing and staining patios.

I had Arrowhead install a new deck in 2016 for $10,000+. To be fair they did a nice, timely job on the install. Then...
1. The deck you they installed for $10,000+ lasted one summer before it began to crumble in places.
2. The crew that made the warranty repairs the next year didn't attempt to match the original deck color or design and informed me that was the best they could do.
3. The fix didn't last the summer and after putting up with it for a couple of seasons I contacted them to express my displeasure. See attached email.
4. John Trice from Arrowhead and Rusty Gonzales from Preferred Deck Systems and I had a meeting on January 14, of this year to discuss the problem. At that time, Ms. Gonzales rather smugly informed me that the problem was not hers and that, Many homes in the area where the concrete was poured in the '90s have this problem because inferior concrete was used. She also told me that I should use an acid wash because the pH levels in my water is bad. Side note: I was not initially informed of the potential concrete problem nor the acid fix. Also, Mr. Trice had previously informed me in an email that he had, Never had a deck do this, so there seems to be some contradiction in the stories I am being told. I would also wager that new customers aren't being informed of this potential problem even though Ms. Gonzales claims it is a common one.  
5. At the conclusion of our January 14, meeting we agreed that Mr. Trice would send me an estimate to address just the problem I currently have, provide another estimate to install a deck that would last even with the 1990s inferior concrete, and finally, Rusty Gonzales was to send me more information as to how best to prepare and use the acid wash.
6. While I have received Arrowhead estimates, I have not heard anything from Rusty Gonzales.

The two estimates I received to remedy the problem were:
* Replace the sections that initially lasted only 8 months for $4,300. This means I'll have to pay an additional $4,300 to install decking around the pool that will not match the patio and - since the same materials will be used as the original - could not be expected to last any longer. I essentially would need to be prepared to pay several thousand dollars every couple of years to maintain a mismatched patio/pool deck that I purchased from a company who originally sold me on the idea that they provided the best quality.
* Install Travertine Pavers for $16,815. This means that I would end up paying over $26,000 for a project that was originally a little over $10,000 and I would be hiring the same company and supplier whose product didn't last 8 months. Also, if the offer only covers the area around the pool I would have a pool/patio area that was mismatched to say the least.

So in conclusion, if you have deep pockets and don't mind paying for deck repairs over and over again that won't match the original you may consider this company. As for me, I'm going find some deck patching goop and do it myself. As the pictures show, my deck can't look any worse.
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Following is a January, 2020 email from Arrowhead owner stating he, Never had a deck do this. This was shortly before our meeting when he and the material supplier suddenly remembered that this was a common problem and the word efflorescence was used for the first time:

I would be happy to take a look at the issue; something is definitely wrong. We have never had a deck do this so I am interested in finding A cause and a solution.
Please contact me with any questions or concerns.  I look forward to hearing from you.

Thank You,


John Trice, Owner
Arrowhead Deck and Concrete, LLC
[email protected]
Ph. (623) 680-2248 | Fx. (623) 376-7216
ArrowheadDeck.com

We had to do something with our water-damaged concrete patio and our entry that was covered with fake grass - ugly! After looking at the guys that advertise a lot (you know who they are), I discovered that they had very poor reviews. While on Yelp,  I noticed that Arrowhead had some great reviews, so we called John.
He's quite the salesman and convinced us to use Arrowhead. Their web site is great and they work very well with email - a plus for us. So we scheduled our job.
It was an awful week. We had power failures  (another story)  and it rained for 8 days straight, but his crew did what they could and pulled it off. The result was not quite what I expected, but it's growing on us and we really like it. Visitors always comment on how nice it looks!
Despite our very difficult conditions, his crew did great work and I recommend them.

OK...here we go...first...read THEIR Contract...it clearly states that if you have on ANY sprinkler in any part of your yard...they can walk off job. When my husband questioned this and was being forced to sign their Esign with no explanation of several questionable elements of their contract. Well...the owner not the Rude office girl named Tammy called me himself to Inform me that in 25 years of business Noone (be smarter than the folks they dealt with in the past) questioned anyway of his contract and if we won't sign they don't want to do our job. Becareful of people walking away from a 20k garage addition concrete pour ...I'm sure  in my opinion your 2k to 10k job is easy to walk awY from as well. Have the man on tape. Super rude....and best part they rushed to cash our deposit check BEFORE this was signed SOOO...you figure out whats important to them in my opion its Money Money Money and certainly not customer service!

I only have a one car garage I wasn't good enough for them to give me an estimate I'm too small!!  Wow!!

Apprimately one year ago I had the exterior front entry to the house and the pool deck resurfaced. There are now multiple cracks in the pool deck area. I contacted Arrowhead concerning the cracks, and was directed to the contract, section 6 which states they are not responsible for cracks due to concrete settling.
Arrowhead refused to come to the house to inspect the cracks, or make any effort to fix the cracks.
Beware when contemplating business with this company.  Make sure you have read the fine print and are aware of the limitations and potential failures of their product.

Quick, informative, and helpful staff! Honestly just did not fit in my budget. My home needs way to much concrete work. Sadly I underestimated what the cost would be by licensed professionals. Still looking for a quality local company to fit our needs.

I had Arrowhead Deck and Concrete redo a large pool deck at my home in Phoenix that another contractor did incorrectly a few years ago. John with Arrowhead Deck and Concrete was extremely professional and his crew finished the job on time and they were also very courteous and professional. The work done was outstanding and I am very happy with the final result.

I will definitely hire them to do deck and concrete work again in the future !!!

Thanks John : )

John and Catherine from Arrowhead Deck & Concrete were super professional and responsive. Out of the contractors I discussed my project with, they were the most helpful. I ended up going with a friend of the family, but Arrowhead was priced right and it was only the family connection that made me use another company. It's obvious that they care about their customers and that's why I'm giving them a 5 star review.

Excellent. They performed on exactly the schedule they said they would. They kept us appraised each step of the process and made excellent recommendations as to shapes, sizes and colors of flagstone overlay on our deck. Dave and Edison did a great job on a very labor intensive job. I highly recommend Arrowhead.

They worked closely with us in developing a color and pattern that turn out great.  The installation took 6-days and their team worked diligently to complete to complete the job quickly.  The communications from the office were very responsive. We are very happy with the quality and price.

Excellent experience with Arrowhead. Very detailed job on doing the quote, very professional operation. Crew came out and spent 5 days working on re-surfacing our concrete and lace. Final job looks perfect and exactly what we wanted. Highly recommended.

Great to work with! We had some really old concrete that was chipping and not looking good. John came out and measured and was very up front about the process and how it would work. Their crew worked VERY hard over several days to strip the old stuff, and make sure our new coating was really solid. It also looks great and we are very happy!

John Trice came in to help us correct and redo the work of a pool contactor that had done a shabby job on the deck. John explained what he could do to make the deck look the way it was supposed to look. in addition, he easily repaired areas that we were told were impossible to fix.
we were told the entire project would take 5 days and the crew was done in 3 1/2  and we are left with a beautiful result. It's nice to deal with a company that does, exactly, what it promises to do. 5 stars for quality, price, and service.

Bids made no sense and were outrageous compared to others.  I came away with the feeling that they were so busy, that they would rather just throw bids out there to see what sticks and who would be gullible enough to pay what they are asking.  I'll pass, thank you.

I had the WORST experience with Arrowhead Deck & Concrete! The crew showed me 2 sample boards, both were not quite right, but the guy told me he usually only does 2, didn't have another, wouldn't do another. Although John told me they would make as many as I wanted until I got exactly what I wanted. Not so! They messed up from the start by applying the base coat wrong and running out at the end before they finished. He just watered it down and it looked bad.  It was completely speckled and polka dotted. I sent pictures. I asked John, the owner, to come look. He was too busy. He sent another crew saying the first guy was having problems. The second crew tried and tried and took my recommendations but in the end it was worse trying to fix the original problem. I again asked John if he could come look, no he was too busy. He yelled at me and said his guys were telling him I was the problem and being indecisive. I explained that I had chosen the colors and was still using the same ones, no indecision on my part. He continued very angrily about it better be fixed or he would come and grind it all off and give me my money back! On and on yelling. His crew came the next day and recoated and started over. John complaining he wasn't making any money on this job, etc. VERY RUDE! They applied the seal which was mixed wrong. I asked John to come look and he told me more BS and didn't come. I was told it would dry in 2 -3 days. Well after 5 days of waiting for it to dry,  it was sticky as gum. His crew came and restarted that procedure. What a mess! Never did John come to look. Never did he apologize for their mistakes. It is finally finished. This was a nightmare!

The team at Arrowhead Deck Resurfacing did a fabulous job on my pool deck. The owner, John Trice, gave me a great estimate and thoroughly explained the options. His crew arrived on time each day, were professional and friendly, and did wonderful work. I am very pleased with the results and would highly recommend their services.

Arrowhead did a great job on my patio resurfacing.  They took the time to provide me information I needed, and also were careful to put the gravel and dirt surrounding the patio back as it was.

John Trice and his crew are awesome! He called me right away and was able to come out and provide an estimate the next day. He fit our project into his schedule the next week. The gentlemen who did the work were friendly and polite. They were very concerned we were happy with the results. John called us a few days after the work was completed to assure we were satisfied with the results. We high recommend this company to anyone who needs concrete work done.

I highly recommend Arrowhead Deck Resurfacing for expert resurfacing of pool decks, patios, driveways and garage floors. John Trice the owner and his crew resurfaced a huge patio for us. The old patio had huge cracks with big chunks of concrete missing. They filled the cracks, sanded the old surface down, resurfaced, textured, painted and sealed the entire area. The effect is such that it looks like stone. John worked closely with my wife and I to get the colors right so they blend in with block walls and  surfaces on the patio. John and his crew are prompt, courteous and professional, and they left the area clean after each work day. The follow-up was great when we had questions and some minor touch ups that needed to be done. John was just as courteous and professional the second time we engaged with him as he was the first. This is a company with integrity, and I recommend them if you are contemplating resurfacing your patio, pool deck or other area for your residence or business.

We met John at the Phoenix Home show in early 2017.  We went to the show in order to see a number of backyard makeover ideas and speak with vendors about new products and see their products.  We spoke to a number of patio & deck companies that were willing to provide their brochure, try to set up a quote and move on.  John from Arrowhead was different.  He asked a number of questions about what we currently had, what we were looking for, and provided design ideas. We set up appointments with a few vendors and John again spent the most time at the house, looked at the areas and we discussed a number of options. When we received the quotes, Arrowhead was competitive, but not the cheapest. Reading on-line reviews of other contractors, along with my gut feel, we chose Arrowhead...We were not disappointed.  Arrowhead worked with us on the schedule, the payment structure, and communicated all throughout the process leading up to the work.  Talk about under promise and over deliver!! The schedule was supposed to be a full week but the Arrowhead crew was efficient and finished in three and a half days. The Crew Lead was sure to get approval of the work at each step. After the work was done we had some minor issues with clean-up and John came out himself and assured me his crew would return to take care of it...which they did. Finally, because we were doing a complete backyard makeover, another contractor damaged a small area of the new coating, and Arrowhead was there to do the repairs. I highly recommend Arrowhead if you are looking for great design ideas, quality work, and an honest contractor.

We used Arrowhead to resurface our pool deck area.,  They did a beautiful job and finished in a timely manner.  The crew were all very friendly and knowledge and eager to please.  I highly recommend this company.

Called John for a quote and he happened to be in the neighborhood finishing another job and he came right over to give us an estimate (which he measured and calculated on the spot).  We were happy with the quote and the sample panels he carried in his truck, so we arranged to start work as quickly as possible.  He was able to fit us sooner than we expected (between Christmas and New Year's when most folks don't want contractors at their homes).   Unfortunately our job fell during one of the rare rainy periods here in AZ, so John and his crew had their work cut out for them.   They did an amazing job working around the conditions and we even added to the scope of our job mid-way through.  Everything looks great!  He gave us maintenance instructions to maintain the beauty of our new patio and decking and talked us through the whole process as we were going through it.  Always on time, courteous and thorough.  A pleasure doing business with John.    Job was to grind off prior patio surface and pool decking that was becoming delaminated (from a prior owner's negligence) and add new textured surface to patio, new pool decking, and new textured surface to front patio entry-way.   Great work!  Highly recommend!