My wife brought in a sample to see if they could match it. She was told to leave the same and that they could find it no problem. I returned a few weeks later to retrieve our sample only to find that our sample had been thrown away. The woman I spoke to acted like I was completely insane for having left our sample with them, she asked me multiple time why we would leave a sample with them. I could see that she had a customer sample sitting on her desk, so I asked why would any potential customer leave a sample with them, to which she admitted that they would attempt to find a match. After describing the tile to her, she was able to recall that we had in fact left a sample. Apparently they had some drama with one of their employees, that employee left the company and they just threw away her stuff without attempting to contact the customers she was working with. The woman I spoke to was extremely rude and said oh well, it happens, she did not bother to apologize. We are now screwed because we no longer have the sample for the tile that is all over our house. I would never give my business to a place like this.
