If I could leave this company 0 reviews I would. I have had 3 companies come out and give me price quotes on repairs. They actually were not the most expensive but not the cheapest. The reason I decided to go with Almeida roofing is because of what was originally displayed as great customer service, and I loved the fact they provided photos. On July 15, I went ahead and chose Almeida Roofing, the front desk was very helpful at getting the job scheduled for today, July 31st. Since I didn't get to chose the date, it was assigned I asked for it to be completed before I left for work at 11:15 am. I received an email back stating it was scheduled between 6 am to 8 am. It because 7:45 am and I still had not heard from anyone in regards to my appointment. I sent an email, asking if my appointment was still scheduled since I received zero communication. I received a phone call from Joe, who stated I was originally schedule first thing in the morning, but he decided to pick up materials first thing in the morning, and would get the job done around noon. I explained I would be at work, and had expressed on the 15th, I needed it done before that time. He said he would be on his way within the hour, and seemed frustrated. That hour passed, and I received an email from the company asking if Joe had contacted me. I decided to give a call, and the very nice lady at the front desk listened to my concern and she told me to hold on she wanted me to talk to the owner! I was surprised, she put me through to Kevin. As I was explaining to him the situation, he kept interjecting. He would not listen, he kept having a rebuttal for each thing I expressed. He then became irate and started yelling at me, and disconnected the phone after I asked him why he was yelling at me, a customer. He got frustrated that I asked him to listen to what I was frustrated about, and have some empathy, yet he didn't and couldn't. I wasn't asking for any discount. I wasn't asking for anything, just for him to listen to my frustrations as a customer upset about the lack of communication his company has given to me. As I told the receptionist, I felt Joe was frustrated and maybe it would be best to reschedule and have someone else do the tile repairs.
I understand things can change, times are stressful. All I was asking for was better communication, and if it would have been better to get the repair done a different day, I would have rescheduled. It's unfortunate I waited 15 days for the repair, and it didn't happen.
Edit: I wish yelp would allow you to respond to the owner's response. The owner Kevin DID NOT OFFER to have anyone else come out. What he is stating did not happen. He became irate and disconnected the line.