Advanced Custom Renovations

We had several quotes for our Master Bath remodel and after we met James, we were sold to use ACR!  Stella was amazing to work with and was there for us every step of the way for planning before the job was started.  Our team of Keith, Fred, Jim, Tammy, Derek, Robert, and Kirk was absolutely the best and every sub was great. They were all professional, courteous, communicated well and there were no surprises.  Keith (who was our Project Manager) would stay in contact and come by the house quite a lot (daily usually which was very nice!) to make sure everything was going well and that we were happy with progress and work.  Their quotes were detailed and accurate and there was NOT ONE hidden cost or surprise!!  Our project was very extensive and included a steam shower, so the attention to detail and quality materials was key.  Fred did such a great job of installation of our steam shower, and his work is impeccable! I am so ecstatic with the end product of our Master Bath and cannot say enough good things about ACR and their team.  I would recommend them for your projects and will use them again for the next Bathroom remodel we take on!

We highly recommend Advanced Custom Renovations for your next home project! This is our second project with ACR, and we are VERY happy. From quote to final walkthrough, James, Leanne, Fred, Derek, and Keith took excellent care of us! One of the best aspects of ACR is their willingness to meet the exact design you're looking for...even if that means multiple quotes and conversations. They prepped us from the very beginning regarding the timeline and challenge of materials and the team kept us on track!

In addition to their quality of work and project management, I loved how they document EVERYTHING with pictures throughout the whole project. Step by step, there is a quality check and approval of work by the Project Manager - bravo! This is a major piece of mind.

We completed a full remodel of our Primary Bathroom with minimal hiccups - we ended on time and on budget. When there was a hiccup, Keith and his team were on it immediately. BRAVO!

We 100% will be using ACR for our next project!

We used ACR for our master bathroom renovation and had them do the flooring on the staircase and second level as well. We have not had great experiences in the past with renovations, but this was different. James came out and listened to what we wanted done. He helped us decide what would look best in the space we had and was responsive over the next few weeks to answer questions and get the design figured out. The quote was reasonable as well. Keith was great at communicating during the entire project so I knew when and who was going to be working each day. He made sure everything was done how we wanted and didn't cut corners as we had run into in the past with other companies.  Fred did our plumbing and also communicated well with a couple changes that were needed and involved me in decisions. Dan did an amazing job with the tile for the floor and shower. He was very detail oriented. Our flooring crew worked fast and hard long days to complete it quickly. The flooring and trim turned out very nice. I would definitely use them again.

Hired ACR for mater bath renovation which turned into doing a guest bath renovation as well after firing a previous contractor who lied about license and was fired for terrible work quality.

The master bath started out well with only a few minor problems. Then the tile guys showed up to do the floor and floor to ceiling tile in the shower. There were multiple problems with these guys (subcontractors hired by ACR). We ended up having to redo sections of  flooring because they didn't properly secure subfloor and the grout cracked within a couple days, had to redo multiple large format tiles in shower, etc... what should have taken maybe a week they kept having to fix, refix and fix again pushing us back a least a month.

The other issue we had was the finish carpenter they brought in to do baseboards and door casings. This guy was a complete HACK and clearly has never done finish work. Terrible mitre joints in door casing - I mean TERRIBLE - and he didn't even go back and filled nail holes on over half the trim before he slapped some paint on and said he was done. Not to mention that since we were responsible for purchasing all the materials ourselves this finish carpenter wasn't shy of just burning through the extra material we supplied. He wasted the 20% overage material I initially supplied and then just left all his off cuts and wasted boards in our garage for me to clean up.

Obviously this wasn't the quality of work we thought we were paying for when hiring a company called ADVANCED CUSTOM RENOVATIONS;

James (owner) and Fred (the fixer) stepped in an understood all our concerns and did their best to make it right. It took about 4-5 weeks longer than anticipated with all the setbacks and issues but we're happy with the overall outcome.

Update: ACR saw my review and contacted me to fix the issues we had. Fred came out and looked over our issues and once he got approval to move forward, he was able to fix everything that was needed.

We did a two bathroom remodel plus flooring in the master bedroom with ACR.  Our project manager, JD, was great. The end result was two beautiful and functional bathrooms!

We decided to remodel our guest bathroom and after meeting with James Underwood with Advanced Custom Renovations we gave them the green light. Could not have been happier with our choice.  Their prices are very  reasonable. The entire crew was punctual, professional and very friendly. Our personal project manager Eddie was awesome, checking every day and making sure we were completely satisfied with the project. I  highly recommend them and will use their services again in the future.

Work that should have been completed in 3 weeks took 4 months. The project manager scheduled work, but did not oversee work to ensure it was done properly. Work done was not professional (except for the electrician). Concerns were met with apologies or we were told it was industry standard. We expected the work to be done correctly or corrected and it wasn't.  Very disappointed in the quality of work.

I would like to take this opportunity to highly praise ACR and the efforts of their hardwood floor installation crew led by Mario. Mario along with two other gentlemen were the installation team for this job.  They were very professional, hardworking, and courteous to us the whole time they were here.  Each day at 8:00am like clockwork they rang our doorbell, and worked their butts off until 5:00pm or 6:00pm that evening.  The amazing thing is we did not see them take many breaks and they usually had lunch while they continue to work.  Now that is amazing service in this day and age!    At the end of each day's work, Mario and his crew would clean up after themselves, organize their tools for the next day, and load their truck with the old carpet heading for the trash.  That way each night my family did not feel like they were sleeping in a construction site.

As for knowledge and professionalism, Mario definitely showed these qualities throughout the time he was installing our floors.  He was there each step of the installation process to explained things and answer any question we had on what he was doing.   And boy did we him a lot of questions!  When a person spends large amounts of money to put in a new floor he wants to make sure it is done correctly .  And Mario delivered.   Well done Mario!  Thank you so much for your expertise, professionalism, courtesy, and especially your effort on the work you did in our home.  

In ending I  like to thank your company for having such high quality people from the estimator Rebecca to the floor installer Mario.  We definitely will use your company for future home projects.  We are so ecstatic on the way our floors turned out.  A funny story.   Yesterday, a friend of my wife came by for a visit and she liked the way our floors came out so much that she took one of the extra pieces of wood home with her to show her husband.  She now wants to put in hardwood floors in their home.

Thank you for your service! The tile looks great, we had minor problems that were fixed right away. Very professional. The owner James was very nice and willing to help us in any way he could. Thank you again!