Todd Whittaker Drywall

We hired TWD to help us with a project that required drywall, painting and stucco work.  Their team was polite and their expertise was evident in the way they worked and the end result. We expressed specific timelines due to work and family obligations and their team was understanding of our needs and worked around them while still meeting the project deadlines. Their management team even checked in with us several times to make sure everything was going to plan.

If you are looking for a professional remodeler who is committed to excellence and customer oriented, we  highly recommend TWD for all your home improvement or remodel projects.

Review of Todd Whittaker Drywall (known as TWD) Remodel completed 6/8/22

I have always researched and ensured that all contractors that perform work in our home are licensed, bonded and insured plus I read their customer reviews. Their website TWD and credentials were very impressive.  Everything checked out especially the 344 reviews with 5 stars on customerlobby.com; 4 stars on yelp, 27 reviews; with others rating 4.3-4.8 appeared to be a good choice since there were other quotes we received as well and other contractors that were not professional.

Our remodel of our small guest bath of 8x8 or 64 square feet was expensive with a cost of $22,541.81 or $352.21 per square feet.  Contract signed 11/2021 all owner supplied guest bath fixtures were received months earlier.  The biggest problem with this remodel was the new Oakcraft Cabinet/vanity which is manufactured in Peoria, AZ an 18-minute drive or 13 miles from TWD's office.

During this whole construction process and being, an owner of an established corporation (TWD) we felt not important which was conveyed through the owner. Our expectations were higher thinking that an owner would be pro-active since we paid an exorbitant $22k price tag for this remodel.  Constructive feedback: when customer concerns were delegated out to a Manager, as an owner of a company take an interest and if a customer has a concern be there for them, good, bad or indifferent; don't delegate it out to one of your Managers to deal with it.  Also, don't get into a heated conversation with the customer when there is frustration on the customer's part. Physically being at the job site periodically and verbal communication is key, not an email or text or to then hear from another Manager if this were to have happened I would not be writing this type of review.

I had a text confirmation on 3/15/22 from Todd Whittaker and he reconfirmed that the vanity/cabinet was received and was 100% in perfect condition. I was informed that another vanity from Oakcraft had quality control issues in February 2022 and was rejected by TWD. We found out 6 weeks later on 4/25/22 the date of install that the new vanity was not perfect that the right side of the vanity (facing out) was missing the veneer, the left side also did not have a veneer, but was against the wall. When you pay over $3000.00 for a new vanity and linen cabinet and have missing veneers on a custom order we viewed this as unacceptable.  We were told this was standard in the industry or the price would be higher. It is surprising to us especially when you go to Lowes or Build.com to buy a vanity it has all 3 sides completed.

It took over 1 month to get that right side veneer to the vanity if my husband didn't intervene and go directly to Oakcraft in Peoria, AZ on 5/31/22 and physically speak to Charles Bearman, Director of Sales, Marketing and Field Operations we would still be waiting for this right veneer piece. At our request the General Manager finally went to OakCraft to pick it up on 6/8/22 which completed the remodel.  Here we are blaming Oakcraft the whole time, but each time TWD was ordering the wrong dimensions for the vanity veneer.  There was always an explanation, human error that can happen once, not two, or three times, please be accountable and get to the bottom of the problem TWD kept informing us that Oakcraft is working on it as fast as they can.

We have already used TWD warranty as of 9/2022 due the shower curbing and water pooling on the tile ledge and the floor, this warranty work has concluded.

The bathroom is nice, but after this process and frustration we endured for this $22k guest bathroom, with TWD we will not be using his/their services for anything else we do in our home, customer be aware this could happen to you!

TWD will get the job done.  Your satisfaction is NOT guaranteed.  Their loyalty lies with their company first, not you, the customer.  Buyer beware.  My wife and I paid them $24,000 for a stucco job.  We had the entire house transformed from siding to stucco.  The project took the better part of a month.  For their part, TWD showed up every day and worked the project from start to completion.  You'll find our grievances below.

First, we paid them $12,000 to start the work.  The job was just underway when we got a letter from an attorney letting us know they would be putting a lean on our house immediately following the completion of the project if our final payment was late for any reason.  This was quite a shock.  We have worked with numerous contractors in the past for larger sums of money and never experienced anything like this.  We called to get clarification on why this letter was sent to us.  We were assured this was just a formality, but later came to believe it is a scare tactic TWD uses to ensure they get paid quickly so they can duck out the back door if necessary.  This is what we feel happened at the tail end of our project.

Secondly, the clean-up crew, if you can call it that, left a mess.  They did a very poor job.  Our front and back yard were left a wreck.  Even the project manager admitted they did a bad job when he arrived to collect payment.  He offered to send guys back out, but we declined and cleaned it up ourselves to get it done right.

Thirdly, when it came time to paint our house TWD left us in the dark and did not provide us with any guidance or color samples.  We were told by the project manager to just go down to Sherwin Williams and pick out two colors.  We were very uncomfortable doing this, but did so hoping for the best.  After the house was painted my wife and I wound up very unhappy with the colors.  We mentioned this prior to clean up and the final inspection of the project.  We asked if they would be willing to repaint.  We even agreed to pay for materials and labor to get it done.  We were given the impression they were going to do whatever it took to make it right.  Then the next day we were essentially rushed out the door.  The next morning the clean-up crew arrived and we were told they would swing by to collect final payment later that day.  After handing over the final check we asked about repainting and were told they would get back to us in a few days.  They didn't.  When we followed up they quoted us $7100!  We told them there was no way this was a realistic number since the house was prepped, primed, and painted by one man in a single day and this was a third of what our entire month long stucco project cost.  So they came back with $4335.  This still seemed too high.  I priced the job myself and found I could do it for under $1500.  I called and got quotes from other contractors for $2000.  When I approached them with this information and asked if they could come in closer to this cost I was told no.  They told me, and I quote, We believe the product turned out great. We apologize the paint colors weren't what you were hoping they'd be.  So I guess if they're happy with the job when it's finished, but you're not, you're SOL.  You should be very wary of this if you plan on hiring them.

Ultimately, we did not feel like valued customers.  We can't help but think TWD could have tried harder to make it right.  We have a hard time believing another company wouldn't have repainted our house at or around cost after what we had spent on the entire project.  As a company they could easily have written off any claimed lost profits as if it were a stand-alone job.  Alternatively, they could have put us in touch with a sub-contractor willing to do the job for less.  There were solutions.  We could have all walked away happy.  In the end, the company was more concerned with moving onto their next project and less concerned with finishing our project to our satisfaction.

For these reasons, we cannot endorse or recommend TWD.

The worst experience with any home company I've ever had. They started in late October and finished in early February on two bathroom remodels.

These weren't complete remodels, only retiling and new showers. The cabinets remained in as well as countertops. They estimated 6 weeks at the beginning of the job and almost 4 months later, they finally finished.
They punched a hole from the guest bathroom into our living room during demolition. The fix was poorly communicated and a mess that dragged out for two months. The framing inside our wall has PERMANENT DAMAGE!!!

They absolutely botched the master bath remodel by unevenly building the pony wall and not discovering it until the contractor that installed the door and glass said that he couldn't install the glass because it wouldn't be straight. This is more time wasted by a poor project manager.

These are only the top two of at least five botches by the company. On a positive note, the workers were very nice and the finished product was quality after they turned our life upside down for 4+ months for 6 weeks of work.

I would still give zero stars if I could because of the holiday disruption that wasn't supposed to happen and the late January out of town visitors that we had planned that we had to cancel because TWD couldn't manage a moderately complex job.

We had our hall bath remodel by TWD. They were incredible. All the workers they employ were friendly, professional and I was very comfortable to have them all in my home! From the demo team to the final glass installer. Project manger was very helpful and always checked on the progress, he was very responsive. They tile installer was like an artist! I highly recommend them and we will be using them for our master bathroom remodel next. Overall they are a 5 star company with amazing employees!

I just got hung up on a call when trying to confirm my email address to schedule a service call. The rep had my phone number but never called back to see if it had been a mistake. Interesting.

Bad connection on phone line and then sounded spacey.

Wasted my time with multiple emails bc didn't bother to actually read mine.

Glad I didn't hire.

Not sure why Rosie on the House recommends- looks like I dodged a bullet.

Update-

They could've seen the house had they had the time or inclination.

First experience over the phone was unpleasant.

Other companies I called right after were fine.

This company clearly doesn't have their act together but does have time to argue and whine on Yelp. Again, glad I dodged a bullet. Their definition of project would take ten minutes. Ridiculous. Funny and Ridiculous.

We had a leak in our upstairs bathroom that resulted in a plumber cutting a hole in our downstairs ceiling. TWD patched the drywall like new. Very pleased with the work.

I had a Sales Consultant provide a quote on a small stucco job on January 18th. The consultant was nearly 2 hours late past HIS stated arrival time for the appointment of 9:45 AM. Upon reviewing the quote, it was nearly $700 more than the next highest bid. Needless to say, I did not go with TWD, as they obviously do not value the customer's time or input. The owners responded to a review on Google, claiming to have time stamped photos of my home at 10:35 AM. I have phone logs, showing the estimator didn't arrive until nearly 2 hours after his stated arrival time. I got a phone call at 10:31 AM saying he was on his was way (which btw, he arrived at 11:10 AM), so how is it possible for them to have time stamped photos? Stay away, they obviously are liars!!

Hired TWD to do a minor stucco repair. Experienced everything you would hope for with working with a company like this one.  

Estimator arrived when he said he would, received the estimate quote when they said I would, the price was reasonable and fair, the quote detailed the worked to be done, the repair work was scheduled for the following week, received a phone call letting me know when the crew would arrive and the repair was finished on time. There was a minor issue - the crew was back the next day to address it. No hassle at all. Because it was flying stucco (grins), the crew made sure plastic cover and tape non-repair areas (the repair was around our garage doors).

Given this was just a small repair job, we would definitely consider them for a larger remodel project based on the customer service level we received on such a small project.

Quality work, fair/reasonable price, professionally operated company.

Don't waste your time. They apparently don't want or need your business. First they tried to pawn me off by quoting ridiculous ballpark figures over the phone for a bathroom remodel, relocating the laundry room, and building a detached garage. Undeterred, I asked that someone come out and actually LOOK at what we're dealing with. After booking an appointment for two weeks later (their earliest available), they call me a couple of days prior and tell me they are now only quoting jobs with formal plans from an architect in hand. WTF?! No mention of that prior whatsoever. Our project might indeed end up being about six figures, but it will now definitely be spent with another company! Thanks for nothing.

I was looking for someone who could match and blend the stucco on my backyard walls with places that needed repair.  I am extremely picky.  I had 3 people previously try to match and blend the stucco to no avail.  I finally decided to go with a reputable company that specializes in stucco.  I was not disappointed.  Antonio did such a good job you would not be able to tell where the repairs were done.  It all blends together.

We had a water leak behind our washer and dryer and needed some drywall replaced. I decided to give TWD a shot at the repairs. The results turned out good and I am happy. They were quick with the work and cleaned up when they were done. Only negatives - they were scheduled a few weeks out for repairs and they are a bit expensive.

I recently had my home painted by another company and they did a terrible job. They didn't tape off windows and cabinets and got paint everywhere.Their color tie ins were a mess and the overall job just looked horrible. TWD came in and spent two full days detailing the entire house and did a fantastic job. I will be using TWD for everything from this point forward. Their workmanship and attention to detail is second to none.

Thank you TWD.

While we didn't end up using TWD for the work we needed done, I do have to give them a review for their customer service and follow-up.  They came out to our home and walked through multiple projects we were looking to complete.  They provided us with a clear quote and their team had wonderful follow up.  After spending the last 6 months dealing with vendors, and contractors coming out for quotes and work and some of them never following up after they spend the time to come out to your home I was please that TWD did care enough to continue to follow up with us until we had made a decision.  We may decide to use them in the future, but we wanted them to know we appreciated their customer service.

They came out to do an estimate, told me I would have something in my email in a few days, and I never heard from them again. It has now been almost two weeks. I guess my job is to small potatoes for them!

Left info regarding bid, only fair.  Not heard back though..It seems that they weren't REALLY interested in looking at the bid

One of the honest contracting companies still left on this side of town. I have gone thru 2 or three contractors who had hidden prices and did unethical work. It not easy finding a contractor who stands by his work and his word. TWD is worth every penny in the work and the manner they do it in.

Julio was our Job manager and he was on top of everything. They were very professional and above all they did the job the right way.

Do you self a favor. Get an estimate and ask for references. A contractor like TWD has nothing to hide. I would recommend them night or day.

Todd Whittaker Crew was nothing short of professional and caring. From drywall, stucco, to painting and cleaning services, the A+Team delivered on time the laborious and tedious  renovation.

Special thanks to the kindness and  hospitality  of Nathan

Blessings from Peoria

We contracted TWD to install study doors (two sidelights and french doors, all with glass panes) in our new house that we did not opt for in the original design. We had the doors delivered to our home and TWD sent out Jonas Keim to do the installation. Jonas arrived at the appointed hour and worked for several hours to do the installation. He completed the work exactly as we expected and did it professionally and in the end, made sure everything was cleaned up before he left. The doors look great -- we are very pleased with the results.

Everyone at TWD was great to work with. They do quality work, they're efficient and their prices are competitive. I would highly recommend them to others.

Professional, top quality work. It was great dealing with just one company completing various home improvement projects including adding a door to our den, sealing a pet door, replacing cracked tile, plumbing, etc.

A real professional organization. They repaired dry wall and painted for us. The estimate was honored without requests for change orders for additional work. The project is available online, complete with pictures and paperwork. The two people who worked in our home were clearly proud of their work. They were thorough, courteous and very neat. A project manager came out to inspect the drywall repair. Would highly recommend to anyone.

Used TWD for some drywall cracks in my home from settling and they did a great job. It was a bit more expensive than I was planning on to fix a few cracks but the good job they did made me accept the price I paid.

Excellent contractor! I needed some drywall cracks in the ceiling repaired and was really not sure who to contact. Found Todd on yelp and Rosie on the House. Todd came by and looked at what I needed done and I mentioned I had to get an electrician to do a few things first so they could patch the holes when they did the ceiling. He mentioned they could do it all and gave an estimate in writing. I scheduled with the office for a day and time. His guys showed up right on time and completed the job quicker than I expected. Work was fantastic and the workmen were very respectful of our property.

I will definately use Todd Wittaker Drywall for any future construction needs.

Todd Whittaker is a great company to work with!  They have a stunning showroom with so many options and choices to work with.  Their design team is top notch and are great at helping you through the process.  They stand behind their work and are great at following up.  I highly recommend them for any remodel project you may have coming up!

I have had a few things completed by Todd Whittaker Drywall now.  They fixed a hole in my ceiling as well as installed a backsplash in my kitchen.  aside from a minor miscommunication one time, that was rectified immediately, they have been fantastic.  They do not seem to be your typical contractor company.  i highly recommend them.

Our home is 30 years old & needed updating.  The family room had the original built in wooden shelved room divider.  That was removed and we added an entertainment wall that has lighting and electrical chases.  It turned out gorgeous.  It added value to our home.  We had 3 bids for the same project.  TWD's proposal was fair.  We made several changes during the process.  The designer was easy to work with on the changes.  It was hard for me to visualize what the wall would look like.  TWD has software that provided an image of exactly what the finished design would look like.  That relieved a lot of my anxiety.  The work was completed in the time frame given.  The workers were high quality, experienced, nice respectful and professional.  We are doing more updating to our home.  We immediately called TWD.  I would recommend them for all my remodel needs.  They are not limited to small jobs like drywall.  They can do complete remodels.

Couldn't tell you how there work is as a customer but as someone who lives by their job sites they are terribly disrespectful and messy. They park there cars constantly in front of my trash cans so they are blocked, they box my driveway on so it's hard to pull in or out. My front yard constantly has trash from their job in it. If they are so uncaring about their work environment it probably extends into the work they do as well.

We had the wonderful  opportunity to work with TWD on a project that included stucco and paint. Their estimator arrived on time, clean and well organized and very personable, I received his bid in a timely manner. Once we decided to move forward with this company, their field supervisor arrived and  explained everything that would be done. When the crew arrived they were so organized, clean and happy! As the job progressed the field supervisor kept close check on it. I would highly recommend this company to anyone, I have never dealt with a construction company of this caliber, even the painters truck was so clean it looked new. I would highly recommend TWD to anyone who  wants a clean perfect job and likes working with  a well organized company that cares about their customers.