Roy's Plumbing

They don't drive new work vans but they are very professional. Low overhead translates to reasonable rates.

Roy is old school, hand written estimates, no emails or texts, etc. Roy is nice, his office secretary could be more personable.

I had them install a new furnace and water heater and they did quality work.

I would use them on future projects.

If I could rate this company a zero. I would. I called Roy's Plumbing for a clogged toilet on 3/28. The guy came out and claimed I needed a new toilet and charged me $65.00. On 4/4 I purchased a new toilet. They sent Stan to install this toilet. HE TOOK FOREVER TO INSTALL A NEW TOILET. I was charged $396.00 plus the cost of the new toilet. The toilet doesn't flush. I called back. Oh that might not be the problem. After $576, my new toilet doesn't work. This company is a rip off. If you want to flush your money down the toilet. Give them a call. They are such a disgrace!!!  

Essie told me everyday for 1 week that someone was coming back to fix it and no one showed up.

I'm looking for Mr. Ricky he has done work on my plumbing in the past and I'm trying to locate him. My husband and I would greatly appreciate it if he gets this message

I called to set up an appointment for a hot water heater and the lady (Essie) answering the phone was so discombobulated. She gave out wrong information told me someone would be calling me back and they never did. I had to keep calling and asking her about when someone could come out and she couldn't even set up a time!  I told her that I just want to have the tank replaced she then told me that someone would have to come assess what I needed done for $65.00 ( which was no problem). The technician came looked at the tank and said yes this needs to be replaced ( I knew that). He then told me to call the office back to tell them that I want it installed today. I thought that was the whole point of him coming to assess what needed to done so that he could do it. Too much of the back in forth for me. This used to be a phenomenal business and although a few people told me not to go to Roy's because of their poor experience as well I tried anyway. Experience is the best teacher, because they taught me something today! I decided to go with my first mind Home Depot and received a quote of $650 less!
I will never suggest them to anyone! This business has literally gone down the drain!

The plumber they finally sent was fine, but getting him to our house was a huge mess.

The receptionists have bad communication skills, and insinuated we wouldn't pay our bill. They'll tell you one thing and do another. We had to reschedule the first appointment because she forgot to actually put the appointment in the system (time off work wasted).

Then they sent a technician that can only unclog drains instead of a plumber we requested, then the plumber finally showed up around 530pm when the window they gave was 1-4pm. Plumbing service was fine once they got there. Drain is still clogged though.

I thought maybe this would be the ideal place since it was so close to my house. When they came out the first time I had no problem with fixing my sewer, but when they came out to fix my sink in the basement that's when the problem came. Yes I thought it was fixed but the sink was starting to stop up again I thought maybe it was just because it was running out slowly but then it kept happening so I called them and they told me that there was nothing they could do for me. I will not go there ever again! I would think that since I got it fixed there they could at least come and look at it. But she said that they could not. Thanks for nothing!!

I love Roy's Plumbing! They were very professional and fast with unclogging my drain. The office staff were so helpful and professional. The technician came on time and he was so professional and  explained what the problem was. I highly recommend Roy's to anyone.

If you are looking to be ripped off of your hard earned money, sent unlicensed plumbers that can't even unclog a toilet this is the business for you! They came out after calling them for 1 week straight and being told someone will be there today and they would never show... FOR A WHOLE WEEK! That was my first sign that I should have went elsewhere! He claimed whatever was clogging my toilet was pushed down and that it was fixed. The next day my toilet is clogged. Called them and was told they will have no plumbers available until next week... next week comes then Paula Nelson tells us that they can't fix the problem and can only give us $25 back out of $347. Total waist of money and bad customer service! Please go elsewhere!! If you want REAL PLUMBERS!! Wish I could give this place no stars!

Called around 9 this morning and they said they would have someone out early afternoon. At 3:00 I called because no one had shown up or called and the lady said they were almost done with a job and would call soon. Called back at 5 and got a busy signal. Absolute waste of a day and an unprofessional business. At least have the courtesy to call and let me know if they couldn't make it out

I must say Roy's plumbing really saved the day for my elderly mother! She panicked When the pipe bursted in her bathroom, and I was out of town, so I almost panicked as well. I called Roy's Plumbing and spoke with Paula Hooker who calmed me down, and sent her guys out to my mother immediately. They took care of the problem sooner than I imagined. My mother told me the guys were very polite and respected her as well as her home by cleaning up after themselves and moving her furniture around with care. I told my mother to call me if there were ANY problems and I didn't here from my mother until they were done with the job and left. I was so glad that I chose Roy's Plumbing to hell my mother. I will definitely be using their services again.

Total hustlers. I spoke to Roy on the phone, and he quoted me a price. When I called back to schedule an appointment, I spoke to a girl, she said she would talk to roy about the price quote. She called me back and said that Roy actually quoted me a higher price. I would not trust them, price they say might not be price you pay. Plus lot of bad reviews on the work they do!!! Stay Away!!