Rooter Ready

An absolutely horrible experience. We had flooding in our basement from a clogged drain line. The two plumbers who came determined that the line had to be cleaned with a rooter, but due to the age of the house and no access to a cleanout, they needed to remove the toilet as the only way to access the line. They were able to successfully clean the line; however, as they were replacing the toilet, they dropped and destroyed the base of the toilet, making it unusable. Now, it's one thing if it's an honest mistake and they own up to it; however, instead of taking responsibility, they charged us a full repair rate, and said that if we got a new toilet, that they would install it for free (they expected US to provide the toilet at our expense - they did not offer to pay for the one they destroyed). They promptly left, and after calling them to discuss it further, they upped their offer to $20 (the toilet itself likely costs over $200). My father and I ended up having to get a toilet and install it over a weekend, and there's still follow-up work we have to do because the new toilet doesn't fit well in our smaller bathroom.

If that wasn't frustrating enough, it got bizarre later in the weekend. The plumbers had my fiance's number from the initial call, and late the following night, one of them left a voice mail that sounded like he was trying to call someone else from the bar. It's largely incoherent, but it contained a couple profanities.

A complaint was filed with the BBB which they have not answered. Just totally unprofessional - they destroyed our property, skipped out on responsibility and then further compounded it with a drunk dial! I'm out $375 for a repair, and at least a few hundred more bucks to replace a perfectly good toilet. Avoid - there are far more better choices then these guys.