Ray Rasmussen Plumbing

Trust me when i tell you rasmussen is an honest and competent company that would hire again. They did a job for me at half the price i was quoted by drains r us!

So I had an appointment at 6 am yesterday for an estimate . He did not show. I called and he said he had the wrong address, so instead of trying to call me to get the correct address, he left to get coffee (why would you not call the customer to ask for the correct address). I asked if he could come back, but he said he just ordered coffee and couldn't right now. I gave him the benefit of doubt and rescheduled for this morning at 6 am. This morning after I waited by my driveway for 15 minutes to flag him, again no call / no show. I called and left a message 4 hours ago. As of yet have not received a call back. I would not recommend.

We were in need of a plumber and we were given this plumber's name by a neighbor.  Being from out of town, it was a bit of a challenge to schedule an appointment.  We scheduled a time the following week and Brad showed up on time with a phone call that he was on the way prior to the appointment.  The job was to get a toilet to flush properly.  Routing and chemicalizing didn't help.  Brad left with the chemicals in the toilet.  We would try and flush later in the day.  We did and the problem was still a problem.  We called Brad, left a message.  This was late on a Friday.  The next Monday, we called Brad again, talked about them problem and decided that since the routing/chemicals didn't work, it would be best to replace the toilet.  We scheduled a 10:00 A.M. appt. the following Thursday.  Remember, we are from out of town and it is quite a drive to get to the site of the nearly no-flush toilet.  10:00 A.M. comes and no plumber.  A bit later we call and are told that something else came up and that job is taking time and that the plumber will show up around 12:00 P.M.  12:00 P.M. -- no plumber.  We call again and this time leave a message.  A bit later, Brad returns the call and says he is on the way.  Great. At 1:00 P.M., he shows up and gets to work.  3 hours late, but at least he made it.  A couple of hours later, the problem is resolved.  It took longer than expected since he ran into several issues.  I guess that appointments later in the day suffered the same delays as we did.  Brad DID solve the problem.  Brad did a GOOD job.  He knew what he was doing, He kept the site reasonably clean (4 stars). Labor, of course, cost more than parts.  Cost per hour ... can't judge since we didn't know the going rate for the area, but he was honest about the time.

The ONLY issue we had was that Brad didn't call ahead of time when he was delayed.  He knew we were from out of town and that it made timing appointments inconvenient.  Being late ... can't help it always, but CALL.

Would we hire this company again?  Yes.