Master Services

Master Services lost my business due to a dishonest employee after a recent repair.  Be careful when you use them.  I am disappointed that they lost a good customer because of one person.  They have some great employees but one person can ruin your reputation.  

Update:  The General Manager followed up with me on this issue and assured me this will not happen again.  He took responsibility for their mistake and they sent someone out to test my AC to ensure no damage occurred.  They will stand by their work and apologized for the issues.  I appreciate the follow up.  Thank you, Serhij.

WARNING - DO NOT USE.  I will give them one thing, they came out right away to repair a P trap problem.  Gave me one price and after messing around for awhile he needed to go to ACE hardware for parts and told me the price went up to due to some stupid chart he was looking at, I guess meaning he did not have the parts so the price goes up and we are retired military seniors so it would be a easy RIP off.  After about three hours he was done and we left for the rest of the afternoon costing us $600.00.  When returning home I noticed water under our kitchen sink and saw the leak coming from his back yard piecing pipes together.  I could of done the same thing with more trips to the hardware store but $500.00 less.  I called and the next morning a different guy came out and he also had to go to Ace hardware.  I guess it's fixed but one side drains very slowly, but I will NOT call them.

Danny was very respectful of Covid and showed up in mask and gloves, watched him wipe down things he touched. He did a thorough job, was pleasant and couldn't beat the special rate.

I called Master Services to repair a cracked section of copper pipe and a shutoff valve.  When directory assistance only had one listing for a plumber in Lake Geneva, I called them--Master Services.  Their staff is VERY friendly and prompt, and both the plumbers I met were  competent with the repairs (one was from an earlier water softener installation).  So why the two star rating?  

They don't charge by the hour.  Instead, they go by their Straight Forward Pricing guide.  First, you pay $89 for someone to come out and give you an estimate.  Each minor repair gets listed on a scale from 1 to 10.  It's not clear what these numbers mean, but the higher the number, the higher the cost.  The plumber that came out quoted me around $450 in addition to the $89 service call charge for the repair.  He made it sound like he was giving me a deal because both of the charges were going on one one number (remember the 1 through 10 scale) instead of two separate charges.  Remember, we're only talking about replacing one section of pipe and a shutoff valve.  I agreed because I really needed this repaired, and they seemed to be the only game in town.  That was 10 am.  The plumber said he would call back when he finished.  At 11:15 am, he called back for payment.  $540 for an an hour and fifteen minutes worth of work.  I told him that I hired a reputable plumber for 10 hours and that cost me $1,000 at a different house. Here's what that company, Glenbrook Plumbing in IL, did for that cost: 1) re-plumb a kitchen sink that I moved over three feet, 2) replace a pipe to a water softener, 3) repair a leak in a tub, 4) install six new shutoffs at various locations, 5) plumb a bathroom sink, 6) install a reverse osmosis, and 7) hook up water to a dishwasher and refrigerator.  After my protest, the Master Services plumber dropped the price to $350--still outrageous for an hour and a half of work.  For me, Straight Forward Pricing would mean $89 for the first half-hour and $25 for each quarter hour like Glenbrook charges--still a respectable $100+ an hour.

They grossly overcharge on parts & labor. They suck you in on service contracts which are ridiculous, just an in to try & scare you into spending even more money. They completely price gouged my disabled son after being loyal customer for years. I had to report them to the BBB to get a LARGE refund & even then they BS'd about our negotiations, disgusting behavior. They are snake oil salesmen at best.

Had a toilet over flowing on a Saturday plumber arrived at our house repaired the problem and gave Great service I would recommend!

I have used this firm several times previously, but NO MORE.  I have a small weekend place in Lake Geneva.
Arrived several weeks ago to find the blower on the HVAC not working. They came , diagnosed probelm and replaced capacitor- some $340. later.
I assumed they checked out the entire system for that fee...but apparently not.
I came back next weekend--exact same issue. They came out again, different Tech oh that wasnt the problem you need a new blower motor. Took 3 days to get a quote for that --$650.!
Now wait a minute; shouldnt a $340. service call be a thourough diagnosis?
During all of this the owner Keith repeatedly dodged my calls. The lady on the desk is very nice and tries to be helpful.  
I asked for a quote to replace the entire HVAC unit--OK finally got the bid 2 1/2 weeks later and it is by far the highest quote- 75% over lowest quote. Think Im being fleeced by these guys. with Regrets

Very pleased with the service we got from Master Services. I would definitely recommend them to family and friends. Our technician was knowledgeable and responsive.

Requested service of older AC unit.  
 
I was comparing fix old vs buy new and asked for new unit pricing.  He couldn't provide that to me without another tech house assessment.  I said ballpark to replace with the size I have...no he couldn't give me a range even.  But asked me what I thought it should be.  I already did research so knew but this game was insulting.  He went through some service old calculation on his phone that was inaccurate and truly a waste of time exercise.  

I was told he needed to speak with my husband. I said I was the handyman of the house and he was not home anyway.  I was informed this would be a major expense so he would need to speak to my husband either live or on speakerphone.  I said I handled all house maintenance so let's discuss.  

The conversation was surreal like I was thrown back into a Leave it to Beaver episode.  This is 2022.  I don't need permission or approval to spend $ and do not appreciate the condescending context period.  
Needless to say I will not be using this company to replace the unit and wish I had read the Yelp reviews first anyway.

I've had nothing but positive experiences with Master Services; both plumbing and HVAC. They are a very professional organization with well trained workers and they stand behind their work. I highly recommend them.

So yesterday I wrote a review because the furnace technician left my basement flooded. Turns out while he was down there doing maintenance on my furnace, he broke it. A fully functioning furnace, only 10 years old, overnight no longer heats the house. I'm getting a lawyer! Don't let them in!!!

Our basement started flooding Tuesday night. My husband and I were freaking out and called Master Services. Candy answered and was very helpful and calm. She got in touch with a plumber and sent them out immediately. (This happened at 8:30 at night). Jeff called and let us know that he was on his way, and was VERY helpful. He explained that our sump pump had stopped working, and he replaced it with a brand new one that he had on his truck!

Yes you heard me, he had the parts we needed on his truck! I have dealt with other HVAC companies that have been able to tell me the problem, but they NEVER had the parts on the truck. It was always something they had to order and would leave me hanging for a day or so.

Ever wonder how much this is gonna cost you, and have a person give you an estimate ?? Well there was no estimating here, He had a price book with all the costs printed right on there.  

I am very thankful that Jeff came out and didn't leave till about midnight. I felt bad about calling him away from his family at night, but some things can't wait (like when your basement is flooding, and water is coming in from all the corners!!!).

We were so pleased with their work, friendliness and competence that we will only be calling them for our plumbing needs.

Always on time and always thorough. I really like these guys. They aren't pushy and really listen.

Very knowledgeable!!  considerate   made sure we under stood  how things worked and that we were comfortable before they left

called for a broken water pipe i receive an appointment two hours later they call and say they are not coming and leave me further delaying the repair with someone else . i would never recommend

Only wanted my furnace cleaned, technician said I had a weak capacitor and if went out would cost $300.00 plus to come out if went out after hours.I believe in preventive maintenance , said it would cost $140.00 since hewas was here already, only problem was he had the part in his hand, thought part cost that much, wrong its a $20.00 part, I should have did some research first. I felt he was double charging me.The company said it cost to run there trucks and did not offer anything except the $20.00 discount for being 45 minutes late and $10.00 off the early service. $90.00 cleaning turned into $250.00 I hope they honor there warranty. Bottom line its my own fault I  did authorize the additional work, also for trusting Home Advisor and Master services reviews, also technician tried selling me a service contract, felt like I was dealing with a car salesman

The furnace in my rental home in Lake Geneva went out and I called Master Services.  The technician that they sent out told me that there was a cracked part in the furnace and that he would have to turn off the furnace because it could leak carbon monoxide.  He then proceeded to show the tenant a picture of the cracked part.  Unknown to the technician, she forwarded that picture to me.  Later in the day, the head of the furnace sales called me to tell me I needed to buy a new furnace and quoted $7,000 for a good one.  I was beginning to doubt all this and called another company for a second opinion.  They came out the next morning, could find no crack in the part that Master Services did, fixed the furnace, and saved me thousands of dollars.  Luckily, Master Services did not attempt to bill me for the service call after I confronted them.
I only wish I had contacted the BBB.