Rebel Refrigeration

I want to give Rebel Refrigeration and A/C a perfect score 5 out of 5 star. They could not score better in my book. My neighbor was bragging about how great their service was, so I gave them a call out of curiosity. He also gave me a $40 coupon for service. The service call was $75 - $40 coupon = $35. They were at my house in 2 hours. They did their diagnostic testing and explained everything to my wife and I so we could make some decisions about our service repair. They were more than fair. We quickly signed up for membership for annual A/C maintenance. What a deal. Hector, the Technician, did a fantastic job. It gets better. I called the owner, Joe, to tell him how pleased I was. I ended up scheduling for D to come out the next day to do a complete inspection of my plumbing and flush my water heater. The cost for everything was $65 and $65 for annual plumbing inspections. I highly recommend their service. They did a professional job. Thank you Joe, Hector, Amanda and Star. I will tell my friends about the work I had done by you.

I question the integrity of this company.  My AC was working and blowing cool air, but my blower wheel was rattling in my attic.  At first, their communication was great and they were able to come out to diagnose quickly.  They quoted us $790 for the blower wheel being unbalanced (part only costs $80), and the guy wanted to check my outside unit just in case.  The next day our unit was not blowing any cool air.  After getting a second quote, the second company said my refrigerant was completely out and that there are guys out there that will drain your refrigerant to place you in a panic mode so they can charge you additional work.  They said if my ac unit was originally blowing cool air then they would have had no reason to check my outside unit.  This company wanted me to buy a  one year membership which would've cost me $130 for two visits.  I wonder what additional unnecessary work I would have had to get done if I let them come see my units two additional times.    Be careful, and WATCH everything they do!

Hector has made two trips out to our new house and has shown he is an absolute efficient skilled pro.   He knew very quickly what the issue was and swiftly solved it. Found the pricing to be fair and overall experience exactly what we were hoping for.

We are very pleased with the service and response times.  We are fans!

I needed an experienced plumber to install my new Aquasana full house water system and was given 4 other companies to call for quotes. Rebel had the best price by far and was the first to reply to me on a weekend.
The two gentlemen who showed up did an amazing job and it took them all day to finish because the system is very complex and has lots of parts. They cleaned up after themselves and were extremely polite. I absolutely highly recommend this company and will call them back if I need anything.

I had a leak in the front yard of my house, after investigating further realized it was not the sprinkler system but the main water line. Rebel was able to send a technician out quickly got everything under control. It was a situation that could have been very stressful but the team at Rebel was always on time, answered every question walking me through every step, which helped put my mind at ease. I would highly recommend Rebel Refrigeration.

Rebel is awesome! They are professional and easy to work with. The tech was on time and even put on booties. Very reasonably priced. They also follow up with you with a phone call to make sure everything is in working order. I highly recommend this company!

I have nothing but amazing things to say about Rebel, Joe, and their entire team!  Our roof air conditioner unit broke in the middle of a heat wave this summer.  We got estimates from multiple companies, but Rebel offered the fastest service at a price other companies could not match.  We were so impressed by their professionalism, communication, efficiency, and attention to detail throughout the entire process.  I strongly recommend them and will absolutely use them again if the need arises in the future!  Thank you!

I called Rebel over the 4th of July holiday when my a/c stopped working. They were quick to make it out despite the holiday and diagnosed the problem. The part store was closed so they came back the next morning with the part needed and had my system back up and running before noon the next day. Every technician involved was amazingly nice and professional. I highly recommend Rebel and will definitely be using them again for future needs.

I own a property management company and have had Rebel working on our rental properties for over 13 years now.  They also handle my personal home and my wife's business.  Rebel is always professional, honest and fair as far as pricing.  They handle problems efficiently, without trying to sell you things you do not need, and no matter what time of day, or night, we put in a work order they always respond quickly.  It is difficult to find honest, reputable, companies to come do repairs but Rebel Refrigeration always exceeds expectations!  We highly recommend them to all of our owners and whenever someone asks for a referral for Heating, Cooling or Plumbing.

I contacted them when my air conditioning unit was not working when I got home from work, upon a recommendation from a friend. Even though it was 5:00 in the afternoon, I got their answering service. The answering service stated that someone would call me back that night, as the temperature in my home was 99 degrees. Waited and waited for their on call technician to contact me, but no one ever did. Called another company and received immediate service. If I could give 0 stars, I would considering the lack of any type of service that I received from them.

Very responsive, friendly, knowledgeable, and they work with an urgency to get things fixed A.S.A.P and right. Just what a homeowner wants when things breakdown.

I was referred to this company from a friend. What a perfect recommendation it was..
We felt a 'hot spot' on our tile and had a very high water bill.
Called them and they came out the next day (labor day). They showed up on time, It took them about 30 minutes to find the location of the leak.  
I was horrified that my house would be in shambles.  NOT!!!
They had to tear out 8 tiles, tear out the foundation and dig out the dirt to get to the pipes.  They were absolutely the best at cleaning as they went.  
Repaired the leak and showed me exactly what it was.  They waited a couple of days to make sure it was done properly, came back and filled the hole back with the dirt.  I can't believe how professional, on time, clean and just all around a wonderful team we got to come out to take care of this repair.  If I could give 10 stars,I would!!!!
Thank you Rebel for the excellent workmanship! I will highly recommend you !

This is the third time I've used rebel... And all three jobs have exceeded expectations.  Each time I have brought them out to look at my under performing AC units and provide options. Tony did his check and provided good - better - best options for resolution. I didn't feel pressured at all to only go with the best option as I'm trying to be smart about when I switch out the unit.  My air-conditioning is now fully fixed and good to go hopefully for another year.

Spoke with Joe the owner early in the AM When I got back from vacation and found our upstairs AC wasn't cooling.
They set me up with an afternoon appt. and wound getting to my home even earlier and had my AC cooling my upstairs in 10 mins.
Joe is great and Dwayne the tech was really nice explaining what the issue was.
These guys know what they're doing and I will definitely be doing business with them again and would definitely recommend them if you're having AC problems.

I have done business for several years now with Rebel Refrigeration and always found them to be honest and knowledgeable in their field.  I'm impressed with their cleanliness and organization.

They seem to not only care about their customers, but their employees too and it shows.  It's nice to feel like you have a friend to help you when something goes wrong.

Had brand new overpriced Rheem HVAC installed and have had nothing but problems with it from day one! These guys are either incompetent or they just do not care.

I want to thank Rebel HVAC for their truly professional work.  We had a heating problem and decided to call Rebel (first time).  I spoke to Mary in the office and she was wonderful - and even though we didn't have an appointment she was able to get us a service tech - Richard.  When Richard arrived he was very thorough at diagnosing the problem and explaining it to us.  He was extremely professional and very personable - all at the same time!  Very impressive.  We've been in our home for over 28 years and have in the past used other companies - but no more.  We've come to the conclusion that Rebel will be the ONLY company we will use from now on!

On the day the escrow on the house was supposed to be closing, the buyer did a last minute walk through and found the AC suddenly not working. Thanks to Rebel who scheduled a technician to come over quickly and complete the repair. Problem solved and escrow was closed on schedule!

Best HVAC Co in town. We have been on their yearly plan for several years.  Professional, courteous, always on time, they call if there is an issue. Techs all know their stuff. We had a few emergencies and they were right there for us, took care of things right away. When I have had work done the rates are reasonable and done right the first time. Good people here, I highly recommend. I strongly encourage their yearly maintenance plan. Kristina M

Thank you Joe the Plumber for coming out the same day that I called needing help.  Joe was quick and courteous, and had all the proper equipment and materials in order to install a anti-syphon valve in my backyard.  I didn't even know Rebel had a on-staff plumber, so I was happy that they did.. Not only will I rely on Rebel for my AC needs, but I know i can rely on Rebel for all my plumbing needs too!
Blanca - Henderson

I have had them install two HVAC units at separate properties. I also have maintenance contracts on those units and have had great service. Recently I had a plumbing problem, a leaking water softener bypass valve that was flooding the garage. They sent a plumber out the next day and he did an incredible repair. He didn't do it the way I thought he would do it, his idea was much better. We are definitely loyal Rebel customers. Just a note on HVAC's. I did a lot of research on the best HVAC units. I found that they are all pretty comparable. The key is how they are installed. A great unit poorly installed will fail. Installation is the key and Rebel really knows how to install HVAC units.

The compressor in our outside refrigerator broke.  It also happens to be a commercial refrigerator so of course finding somebody to fix it and finding somebody that would have the part was difficult.  I contacted Rebel and they were able to get somebody to the house quickly.  Dan was AWESOME!  He was able to look and see if the part was under warranty (which it was YEAH!) and order it.  I worked with Chris in the office to get the work order processed, the part ordered, and everything paid.  The process was EASY!  He was able to locate the part locally and Dan was out within a few days to fix the fridge!  After a few days, they even sent Dan back just to double check that everything was in working condition.  Great company, friendly and professional staff, we will be using them from now on!

I am a renter so my landlord scheduled the service from California! Rebel made this a painless process! The tech was ON TIME! even early  He was very respectful and introduced himself, explained what he would be doing and put on booties immediately (nice touch). He was quick & thorough. I even got a follow up call to make sure I was satisfied. I would highly recommend Rebel for any air conditioning/heating needs!!!

Their customer service was very polite. The technician who arrived at my property was extremely prompt & helpful. A follow up repair was required on the property listing. They had someone out & the repair completed the very next day (last minute request).
I will continue to refer them for future properties and to clients.

Honest company with good employees all around from the friendly fast service tech (Manny) did above and beyond what was asked or the customer service checks in after to see how the job was done. Cant say enough good things about these guys. Got a decent fair price. Was told my AC would last me another ten years.  Good news all around.  I will recommend to everyone I know!

I called and had repairs done to both my units. 1 week later one of the units failed and was told the power to the unit wasn't working and needed a breaker replaced. Then 2 weeks later my other unit failed and was told it might be a compressor that needs to be replaced. I told them I wanted to get a second opinion after they inspected it and coincidentally the first unit failed the night after they were up there. $1,600 later and weeks of frustration, here I am again with 2 broken ac units. I would not trust their techs or the company

I contacted Rebel to have my father's unit maintained and readied for the winter. Joe was quick to respond and told me someone would be calling in the am to schedule the service. They went out that same morning and my father was very satisfied. I also want to thank Sue for arranging it so that my father wasn't bothered with the payment. Courteous, prompt, and trustworthy. Thanks, Rebel!

First off five stars when Alan walked up to my front door already pulling shoe covers out of his pocket! I ask for no shoes in my home & was so happy to not have to ask him. Second off five stars for being so nice & telling me what he was doing every step of the way. Started experiencing heater issues the previous day that turned into a Gas concern. Alan immediately explained to me why that happened & fixed the problem. Quick response, which was so great as I had my young grand daughter with me. Was happy to have the house back to normal when my kids got home from school. Ashley was very kind over the phone & gave me a call before Alan arrived. Excellent customer service that seemed to care, quick response time & fixed the problem right away.

About a year and a half ago I signed up to have both my units looked after by Rebel Refrigeration.  That was probably one of the better decisions I have made.  
This company reminds you in writing that a checkup is needed on your unit, and schedules the appointment around YOUR schedule so your life is not interrupted by having be available when they want to come inspect or work on your unit.
Today was the day I chose to have my two units checked for serviceability. The technician, named Tony was on time, clean, and knowledgeable.  He checked our thermostats, and asked  if there was anyway we preferred he get to the roof so as not to damage our plants and Halloween decorations.  Once on the roof, Tony literally checked both our units inside and out. We have solar panels on our roof, so it meant having to work around them to complete  his task.
When Tony was done he came back in and rechecked our thermostats, and asked if we had any questions.  
Tony answered all our questions in simple, easy to understand answers.  No technical jargon, just responses that we understood.  He reminded us that in the spring  the company would again remind us that a service check would be offered and tailored to fit out needs.
Will I renew my maintenance contract with Rebel?  You can bet I will.  It is not often that you come acrossed a company that provides quality service, has quality employees that show genuine concern that the job they did met the customers needs.
I highly recommend Rebel, and the service they provide.

Respectfully,

Tom Kaiser

We are very happy with their service, was able to get an appointment very quickly. Just didn't like the part where there was a long waiting window. Wish they had a shorter waiting window. Other than that they were great. D was our service tech. He was great.

We have been a customer of Rebel Refrigeration for our home and office in the past. But this time it was a big order as we replaced three complete air/heat units at our home. The office staff was friendly, knowledgable, and professional. The service men who came to were professional, friendly and hard working. They not only arrived at a schedule time (no 4 hour window with these guys), they worked hard and completed the job ahead of schedule. I have used other local companies in the past, and was not happy. Since we found Rebel we have had nothing but great service, friendly office staff and servicemen, and most of all we felt like they value us as a customer. We highly recommend.

I bought a house and during the walk thru the ac units were working.  When I moved in the units decided to stop working at night.  I contacted Joe and he immediately sent out a tech.   The tech was extremely professional and fixed the issue so my family would be able to sleep.  

I also have multiple rental properties and I rely on Rebel to service and maintain all the units.

Rebel is an outstanding company and I would highly recommend them to anyone!!

Rude Driver wouldn't Leave DISABLED HANDICAP Parking in Red Hills for 4hrs. My 85 year Mom had to be Wheelchaired Home

Rebel, was so timely, responsive, efficient, and professional.  I couldn't of asked for a better company to come out and fix my elderly mother's issues.  They were patience with her, listened to all her concerns and fixed everything.  Best customer services around!!!

Water heater leaking this morning and Rebel came to the rescue within 1 hour of my phone call. Very reliable, professional and friendly staff/technician! I will definitely use them again for all my hvac/plumbing needs!

Great job. Rebel fixed and ice maker under warranty handled it all. And fixed a commercial freezer that every other company had forgotten to call me back about.  Thank you very much. The service tech worked with us to find the problem and used several diagnostic techniques to isolate the problems. This company will get my call if I ever have a problem again. 10 stars!!!

I had a another review written but it didn't even touch on how this company treated me. I don't know if I can even put into words how satisfied  I am.
The response time first of all was impeccable. I was frantic and they got someone here within a half hour.
Then D came to the door and in my fury he reassured me he would handle my problem. HE LISTENED!!!!!!!!!!!!!!! Ok, wait, I'm not done. When he left everything was working fine. I didn't have the initial flood but the back up was happening again. Yessssssss D was here first thing in the morning and fixed the problem. Not only did D come but the owner came too. It didn't surprise me that he was amazing because he hired D. Probably the best plumber I've come across since being a homeowner for 22 years. I hope this review helps you find your plumbing angel. And thank you yelp for for helping me find rebel.

Super company to do business with!
We had 2 of our central air systems replaced this spring. We are so happy with our new Rudd 14 seer units!
Before we were constantly having to turn the thermostat up or down as it was alway too hot or too cold in the house. These new units keep us very comfortable and so quiet you don't even know they are running.
Joe and his crew, including the office staff are top notch professionals. They came when they said they would, prepped the area to keep walls and floors from any damage and made sure everything was spotless before leaving.  They made this big job stress free for us.
I appreciate the Rebel team!

These guys are great!  They are Smart, Courteous and Honest!

I recommend Joe and his team to everyone I know.

HIGHLY RECOMMENDED!

They replaced our whole system 4 years ago with a system that was so inferior you would walk into a wall of heat explained to us as a problem from the original installation.  Pure BS.  We heard a clanking noise when the system would turn on, but the tech said he could not make the complaint recur.  Turned out, the system was laid upon rocks, no pan as we were charged for.  The system could not have been calibrated to accommodate our home size.  Rebel is a poor excuse for an AC company.   Will talk to anyone about their lack of knowledge about their business.

Update:

Joe from Rebel plumbing reached out to me and promised to set things right. He recognized that mistakes were made and that is all I wanted. Thanks Joe for reaching out. It makes a big difference and your call alone warrants this review to be updated to 5 stars.

I had a leak in my front yard. Their plumber came in and after digging a couple of inches, said that the leak was not in the main but in the irrigation system and they could not do anything and I needed to call my gardener. They charged me the complete service fee. After calling my gardener, he dug all the way to the source of the leak and the leak was in fact in the main. Somehow their plumber guessed without digging that it has to be the irrigation system.

I called them and let them know that their plumber was totally wrong and I was charged the service fee without receiving any service. They said they would call me back but never did so.

I have been unable to reach them since so I am using Yelp platform with a hope that they would read this and get back to

Amazing great service!  Air conditioner quit in the middle of the night and I was able to have it repaired the next morning.  Hector is an amazing professional, thoroughly and expertly diagnosed and repaired my system. Went above and beyond, cleaned up wiring and used top quality parts.  Great prices too!  Rebel is a top notch operation and I'd recommend them to everyone, especially my family and friends.  It's great to rest easy in the desert heat knowing this company has my back.

Needed a check-up/tune-up for my central air conditioner. Made an appointment, on time arrival. All aspects of the unit were checked.
An honest check-up.  I was not even remotely asked to upgrade or must repair anything. The service tech showed me the freon level on his gauge as being normal. Easy! Honesty is best.

Great service.  Allen is very professional and explains things so much clearer then any other company I've had out.   He located and fixed problems our previous company had missed for months.  I would recommend them to anyone for home or business

We came in contact with numerous people at Rebel Refrigeration and have been very pleased with the service from everyone from start to finish.

Booking the appointment was very easy. We needed a Pelican filtration system installed, so we were transferred to the right person to ensure the details were worked out. Even though we were waiting for the system to arrive (ordered online), we were able to be penciled in to reserve our appointment because we had an estimated delivery day for the system. That was much appreciated to be able to book an appointment without any equipment.

Later that day, I received a voicemail to confirm we were the owners of the home. It still showed the home builder as the owners and not us, so they couldn't proceed with the installation if we weren't the owners. When I called back, it was after business hours. I left a voicemail explaining we just closed on the home. I didn't expect a call back until the next business day. I was blown away when I got a courtesy call back from the person who was on call. It wasn't even an emergency and he called back! I can't remember his name. Wish I took it down. Again, much appreciated and blown away by the service. This person went above and beyond by calling back when it wasn't an emergency.

When our system arrived, we were asked to let the office know so we could confirm our appointment and pen it in. We spoke with Star. Again, very pleasant and professional.

Installation day!... We had D. He was awesome! My husband appreciated how professional, prompt, and respectful he was. He takes pride in his work and made sure to be careful with the equipment and home. My husband is highly detailed and loved how D paid attention to the details with his work. He also made sure my husband was happy with the work and service he provided.

We were so impressed with the service all around that we will be subscribing to the yearly services they offer to maintain and check our plumbing and HVAC systems.

We highly recommend this company. It's hard to come by a company you can trust and so far they've won our trust.

Just had the Rebel plumbing tech Chris out to fix our clogged pipes which are now free and clear Thanks to him!  Calling Rebel Refrigeration was the best call. Starr and Ashley help me out with the appointment and then Ashley called to let us know that the tech was on his was and he arrived shortly thereafter wearing blue booties to protect our floors. He was knowledgeable and got to work right away and cleared out the pipes so no longer have standing water in the kitchen sink. I will diffently refer Rebel Refrigeration for any plumbing or air conditioning needs. Thank you so much Joe for having an honest and responsive service company. It is a fine oiled machine!

David and Jeanne Lloyd

I had a plumbing problem and I called Rebel ac and plumbing..they were so professional from the first call to the continuous contact with me until they arrived.  I really thought that was cool...especially that I was able to text...high tech...Thank you for your service...I will recommend Rebel to the entire Las Vegas area...please do business with them...HONEST RELIABLE AND A GREAT PRICE....I WILL DEFINITELY CALL THEM AGAIN...!!! THANK YOU!!!!

Hottest day of the year comes and, of course, the AC stops working. Tried all the normal stuff like kicking it and cursing it, but nothing worked. We called Rebel on the recommendation of a friend and spoke with Reese. He was an absolute godsend. He took the time to understand the issues we were having, and dispatched a technician right away to take a look. Unfortunately, our system needed a lot of work. Reese took the time to explain all the work that needed to be done. He's definitely a customer service rockstar.

An update 5 years later.
Purchased a 10 year warranty with the AC units and had one of the pieces go bad. I called the office at 8:30am and by the end of the business day my unit was back up and running perfectly. It was a very HOT day when the unit went out but they still fixed the unit the same business day.  THANKS SO MUCH.

My husband and I have used Rebel Refrigeration for over ten years. It is hard to find A/C repair you can really trust. Joe, Tony and everyone at Rebel are better than the best. They helped us keep our old units running much longer than we expected. When time came for replacement, they were clear and honest with their quote, finished the job ahead of expectations and kept us informed every step of the way. I wish we could give more than 5 stars.

Tony is a great HVAC tech. Same day service. Package unit wasn't working for the last few days. I called in the morning and had cold air blowing by noon. Thanks!!

My friend was right, Rebel Refrigeration is Great!!! They called the same night which we were not expecting and came early morning the next day. The job was done efficiently and speedy within an hour. The person that came was friendly and took that time to explain what was wrong and how he was going to fix the problem.  I am very happy with Rebel Refrigeration and I will definitely be using this company again and i recommend them.!!