Martens Plumbing & Heating

We don't have to call Martens very often, but when we need plumbing or heating/air conditioner repair, it's good to know they are here. They installed our furnace and A/C in 1999. We just had our first significant problem (broken condenser fan blade) last week. Over the years we have had them make a number of small plumbing repairs, as well as routine maintenance and inspections of the furnace and A/C. Their technicians are prompt, friendly, and professional. Their rates are quite reasonable. And we never have to have the same repair twice. I don't hesitate to recommend them.

Just had my water heater replaced--on time, friendly, courteous, left everything so clean I wouldn't have known they were here--except the water heater is a different color I've always been very happy with their work!

Our AC and furnace went out and our water pressure tank is leaking. My husband called several companies to get estimates.  I suggested calling someone local. (Mukwonago) My husband spoke with Jeff Marten for approximately 15 minutes on a phone call.  Jeff gave my husband a ball park figure and told him the brand of air conditioner and furnace they use. He set up an appointment to come take a look and provide a formal quote for the next day.

My husband and I looked over the previous quotes after the phone call that night.  We decided it was not necessary for Martens to come out for the air and furnace, as we chose one of he other companies . We decided we would like Martens Pluming to fix the pressure tank. The company we choose was a HVAC company so I felt more comfortable for a plumbing company to fix the tank.  My husband sent Jeff the following email :
Hi Jeff,
I need to cancel our appointment for today.  We have chosen another company to replace our furnace and AC.
I will call you regarding our plumbing needs in the near future.

Thanks again!
--------------------------
Jeff called my husband angry and told him the email was a go to Hell email.
He proceeded to tell my husband that he had no loyalty.  He stated that he had 4 contractors lined up to do the work.  

At no time did we say we wanted Martens to do the work.  We were simply asking for a quote.  Very disappointed in the lack of professionalism.  Since when is it good practice to call a potential client and blast them on the phone because they choose someone else for specific job!

The sad part is we used them in the past even though they seemed high in price.  We tried to support local businesses.
-------Would not recommend.

We love Martens! All of the technicians we've had, have been exceptional. We have had them do heating and cooling work and also plumbing, both services have been outstanding.  Anita is also so so sweet and very accommodating! Would recommend Martens to anyone and will be using them for all of our heating/cooling/plumbing services in the future!

Just had them come out and run a gas line for a stove.  They arrived during the scheduled time, were courteous and friendly and cleaned up when they were done.  When I received the bill I was very pleasantly surprised...it was very reasonable.  These folks are my new go-to plumbers.