Liebau-Laun

My pump went out on me on a Friday afternoon. Mr Liebau came out that night and identified the problem and was able to come out Saturday morning with help and replace my pump. They encountered several problems but were able to resolve them and the price was within their estimate. In was not cheap but I felt i got a great deal. They also looked at my pipes because i had a pressure problem that was unrelated to the replacement of the pump and they fixed it. I hope I never see them again but would recommend them in a second, they were very trustworthy and delivered great service

Terrible customer service. Business is overworked and understaffed and that is reflected in the way they treat their customers. Do not expect good communication or any timeliness around techs arriving unless you have an urgent emergency. Save your time and find someone else.

I was disappointed that they seem to be too busy to pay attention to and service someone who calls with a smaller need. I called to get information about abandoning my well (since I don't use it much and the 5-year testing is annoying). Since I don't have the history on my well, he said he would look it up (I heard nothing back). Since I was nearing the renewal deadline, I called back to schedule a shock treatment. He seemed surprised and annoyed that I went directly to his cell (his answering service was off the hook, so it routed to him). He said he would call me right back (he never did). I know they are probably top of the line, but if he's too busy to service a well shock treatment I wish he'd just say so.

This is an example of how to run a great business. This business is top notch from beginning to end. They will go the extra mile and make sure they fix it right and tell you the truth. Awesome service.