Choice home warranty set up a appt for him to come and replace a water heater in my house. When I talked to him said he needed address and pics to speed up process. Well warranty company should have gave him all my information. Called at 2:00 in afternoon and said i was suppose to call to verify appt time. That is wrong because my appt time was set up thru warranty company between 11 and 3. Told me had 2 more people ahead be about 5 before i would see him. 5:30 rolls around and nothing, i reached out and said he was having trouble with a faucet, would i be up for awhile. Said well I'm not going anywhere, I need this fixed. Mind you I've been out of hot water for 4 days now. says to send pics of water heater serial # to speed up process, be careful he can claim he did work and get paid while not laying a hand on anything. For starters if he's having trouble with a faucet, why would i want you putting in a water heater. So I took off of work to sit all day and he never even showed up call. This guy wont even respond to my calls now or warranty company calls, be careful he's shady. Plus when you do a google search says company is permanetely closed, his comment is he's on yellow pages now or something, this is only reason I called to see if it was a legit company. Shame on this guy karma will catch up with you.