If I could give Terry 10 stars I would!!! I had made my best attempt at fixing a shower valve, but I mixed up the parts between the old cartridge and the new one, and I wasn't able to finish the job myself. Terry came to rescue in a very timely manner, and was very professional! He didn't make me feel bad about my failed attempt, but rather, he figured out the mixed up parts and finished the job quickly. He also agreed to caulking around the base plate of the shower knob, which wasn't discussed originally, and he cleaned up the mess and left everything in good order. Love Plumbing's pricing is above and beyond fair, and if I have any future plumbing needs--Terry is my first choice! Highly recommend!!! THANK YOU!!! :)