Meghan S.
04/07/2016 12:00:00 SA
I wish I could write 100 one-star reviews for this place. Working with them turned out to be one of the worst experiences of owning our new home. We had used them before for a repair and they were very responsive and reasonable, which is why we called them when the shower in our new home was leaking. They said they could fix it and were interested in doing the total bathroom remodel. The day they were supposed to start, no one showed. Not the next day, either. After some prodding, someone finally showed on Wednesday for a few hours. And thus it began. Every week, we had an average of 5 hours of labor on the project. At first, we accepted their excuses--the main plumber on our project was quite sick, and excessive rains affected some of their other outdoor projects, so they had to reallocate their resources. By week 10, we knew it was all a ruse. They were using us to fill the spaces in between the regular business of their plumbing emergencies.
In addition to being very unreliable and uncommunicative, the quality of the work done was very poor. It was after several major errors were discovered that we finally fired them. The tile job on the floor looked like it was someone's first job--the joints were not lined up and the colors had not been considered, with several areas where the exact same colors (or even the exact same pattern) were used in adjacent spots. They also used green board (cheaper) instead of concrete backer board in the shower without consulting us. About 30 seconds on google is enough to discover what pros should be using. The electrical work (which was contracted out) was not done to code, and we had to hire a different electrician to rectify it or risk losing power in our kitchen whenever we used more than one appliance. Finally, the heated floor was not connected to the power supply before the tile was glued down. Thankfully the electrician came before the floor was grouted. Outlets in the vanity area were not set up where requested. The time between the conversations about our needs and when the work done was often weeks or even months, and I'm sure the workers simply didn't remember. When our new contractor finished everything and the shower was turned on, the plumbing that these guys had done didn't hold up and we had to hire a new plumber to rip two holes in the wall and resolder.
When reading the reviews for this business, you will find many 5-star reviews. These come from people who are so relieved that their plumbing emergency was fixed quickly. If you are considering using this company for a long-term project, I suggest reading the 1-star reviews. They will give you a much better picture of the professionalism of this company.
Our family (2 working parents and 2 young children) is still recovering from this 4-month experience. It has taken me 3 months to even write this review. Try Bottomline Plumbing of Burien instead.