HVAC Warehouse & Plumbing

My review was moved to the not currently recommended section even though all the information in it is completely true and relevant. Most likely this is the ownership of HVAC Warehouse trying to cover their tracks. If you are in the market for HVAC products, please read my review. Again, I would not recommend this company under ANY circumstance.

I wouldn't recommend this business to anyone. The guy didn't know what he was doing. He made the problem worse and charge us AGAIN to come fix it. They refused to give some of our money back.

After being told I need a new AC and that I still have a few weeks warranty on it.  The AC will be free but I have to pay 2300.00$for installation.  I paid 700.00 dollars and not getting  the problem fixed . These people thought there do me a favor and take off 700.00 $,And after the installation of a new unit the problem still existed.  
So these people never checked  the duct  out .What really was the problem finding out later with a different company.
So there have a unit there probably use on some other  customer . Be careful dealing with these people.  There are lazy and do not know what there are doing... There had a tot of 3 different employees here and there all had no clue .have to give them one star so the message gets out there

I used this company to replace an entire system in a commercial building that I maintain.  They do not stand behind their promises!!!  I have had countless issues ever since the installation.  The new system came with a 1 year maintenance agreement which was never, ever done which caused many problems down the road.  Now I am having to pay another company to fix their MESS!  Stay away!

One star is too much but....shotty work and poor service. We purchased a new unit for my mother's house and had issues with it  the first heat wave we had. Called them to come take a look a few times and their response was because the house sat in the sun, it gets hot and the unit can't keep up with the heat. What???!  We are now selling her house and investing another $1000 to repair their poor workmanship. We have to replace the off switch because it was never mounted properly to begin with and it will need to be rewired. There is  also an issue with the compressor coils and the pressure which causes the unit to over work and can't meet cooling expectations....hmmmm.... so I guess it's not because the house sits in the sun! Avoid this company!

I had HVAC Warehouse replace my heating unit a couple of years back. Once the company has your money it is almost impossible for you to get them to do anything else without having to shell out more money. The company is terrible and I would never do business with them again. Once I started having trouble with my system they gave me the runaround spending more money on service calls but only temporarily fixing the problem. There are a bunch of terrible HVAC companies out there and this is one of them. Don't waste your money find a better business.

In December 2012, we used to HVAC Warehouse to replace a 25 year old heating system.  As they recommended, we also replaced the AC system, with a Maytag unit with a 12 year warranty.  The AC has failed in less than 6 years, with coils leaking increasing amounts of refrigerant the past 2 years.  The tech reported to management that the unit needed to be replaced under warranty 10 days ago, and it failed totally 4 days ago.  SInce that time, no AC in 90 degree outside (and in my house, inside) temperatures.  Office staff told me that owner is on vacation.  No action was taken to get repair/replacement parts in advance of total failure.  Still have no estimate of when it will be fixed.  My wife and I are suffering because of their failure to honor the contractual obligation of the warranty.  The field technician is a good guy, but management isn't supporting us.  Once the AC is resolved under warranty, will use a different HVAC contractor; can NOT recommend this company.

We had a brand new system installed in May. The experienced technician that was promised the HVAC sales rep did not materialize, and we got someone else. The job was not completed in a timely way, forcing us to withhold payment and take significant time off of work for the job to get completed. So now, our heat isn't working.

The preventative maintenance guy identified the problem, which was essentially incorrect installation. The next repair guy took one look at it and got angry at the incompetent job that was done. But he got called away and never returned. Parts that claimed to have been ordered have yet to materialize. And we hosted a house full of people for Thanksgiving with very little heat. Now, the new repair people brought the wrong parts to the job and have suggested a cheaper fix. They have left and there is very little trust that today's appointment made in advance will result in any solutions.

I would not recommend this organization to anyone. For paying thousands of dollars, we have been left with extremely poor customer service, no heat, an incompetent installation, poor follow up and communication with us and within the organization, no repairs yet, trust obliterated, and substantial time wasted. My feeling is that once we paid the full amount, HVAC Warehouse's care and attention to the quality of worksmanship and customer service went down the drain.

HVAC Warehouse just replaced my entire HVAC system.  My almost 20 year old air conditioner finally failed.  They came out to look that day and diagnosed a bad compressor.  They explained that it wouldn't be cost effective to replace such an expensive part is such an old system.  They were very good at explaining all of the pro's and cons of the various replacement options.  At the end of the day I chose to do a straight replacement of both the air conditioner and the natural gas furnace.

I then shopped around and got 3 quotes for replacing the entire system.  HVAC Warehouse was price-competitive.

They came out the very next business day and started removing the old system and replacing it with new.  Everyone in the crew was friendly, polite and professional.  Ryan - the supervisor - was terrific.  He's incredibly knowledgable about all aspects of HVAC and he made sure I was happy with the entire process.

The new system works great and we're very happy to have AC back.

I had a great experience and recommend them highly.