Atlantic Heating and Cooling

This firm gave me terrible service.  I prepaid for an annual program..they serviced my HVAC units in the spring, then canceled two times for the fall service. Then finally agreed to refund my fall payment when they said they could not do the work.  After one month I am still waiting for my refund.  I am considering small claims court.

They installed a new heat and air mid May 2016. When it wasn't working on July 7, 2016, a Thursday, they couldn't give me an appt until the following Tuesday even though I told her I had company coming for a funeral on Saturday. Not happy!!

Atlantic Heating & Cooling is an awesome company. The crew is quick and professional. The company supports so many local charities and events - they are really a team player. As they say... don't panic, call Atlantic :).

Called to have someone come out to give me an estimate on hvac work. Made an appointment for the following day between 8-12. No show, no call. Wasted all morning sitting around the house. Very unprofessional. If they behave like this just to give pricing, I can't imagine what a nightmare actually hiring them would be.

We sent a Work Order with a limit to $185 to do a small job for us at a retail store.  For some reason this order was sent to someone else named Betty's Plumbing.  Our customer requires that we have the tech call us when he gets to the store so we can advise managers.  We were never called, as written in our instructions, and we were not advised that the job was going to run over the $185.  We just received a bill for $215.  Advised that we were only allotted $185 for this job, since they did not call ahead.  Had the rudest person call back, calling our office personnel liars and said she told us it would be more, which was untrue.  She said she did not have time to relay the Work Order instructions to her workers!  She said we have no right to predict what she is going to charge.  She just simply charged us the $185 for labor 30 minutes labor, and then $30 for parts.

I discovered a leak in our floor, believed it to be in/under the concrete slab foundation and called Atlantic Heating and Cooling in Virginia Beach on 3 Nov 2015 and spoke to Kim and Dominique.  Kim told me they were not very good at identifying leaks and for me to call American Leak Detection, who told me they could come out in 7 days on 10 Nov.  Not wanting to wait a week, I called Atlantic Heating and Cooling back and they told me they could send someone out.  On 4 Nov a plumber from Betty's Plumbing came out, looked at the floor, and said, You definitely have a leak in the foundation and should call American Leak Detection.  We'll be right behind them to fix it after they find it.  After a total of 5 minutes in my house, he left and Atlantic Heating and Cooling charged me $95.

I understand there to be a charge when a serviceman makes as house call, but charging the whole $95 for 5 minutes of looking at the floor, not doing what he was supposed to do (i.e., find the leak...or even attempt to the find the leak) is pathetic!  Call someone else.