This is the warehouse for Westheimer Plumbing and Hardware. Accordingly, it is much more sparse and not as fancy as the actual showroom at the corner of Kirby and Richmond. If one is picking up an order, you can pick it up here or the showroom as opposed to having the order delivered. It isn't very glamorous inside, but it isn't supposed to be--it is a warehouse.
The staff here is easy to work with. On the plumbing side, Larry is very knowledgeable of all the various components and is quite friendly. Mike is also easy to work with and is helpful.
On the hardware side, Shelly is an absolute guru. She seems to know every detail of every piece of hardware down to miscellaneous screws. She is also extremely meticulous in compiling the trim hardware orders. Over decades of business here, I have yet to have even a single screw missing from my orders.
They consistently provide quality service and if any issues occur, they work hard and quickly to remedy the situation. They have earned my repeat business time and again over the years through the high level of personal service that larger suppliers in town are simply unable to provide.
