Brenda G.
08/07/2014 12:00:00 SA
A 3-year-old, a toilet and a whole roll of toilet paper do not go well together. After plunge, plunge, plunge, it cleared - but, we developed a leak that came through the ceiling to the kitchen below. At the same time, my old water heater decided to start a slow drip out the bottom. I called around and was quoted ridiculous prices - some way too much and others so low, I didn't trust them. Then I checked Yelp and saw Tiho had a very good rating. So I called him.
We set an appointment for today at 3. Unfortunately, my cell phone was charging and I did not get his calls or texts to make sure I was home. He assumed I wasn't here and went out on another job. It was after 5 when I saw he had tried to contact me and I text him back. He was already home after a long day. He asked if he could come in the morning, but I wasn't going to be home. So, even though I didn't answer his phone calls/texts, and he was a good 30 minutes away with traffic, he came right out! I knew he wasn't going to be happy, I know I wasn't. But, when I opened the door, he had a big smile and asked....who is more unhappy right now - you or me?? We both laughed and he gave me a hug.
This plumber is great. He got right to work. He had my water heater draining while he fixed the leak in the toilet upstairs. He gave me advice on the bathroom remodel I will be doing shortly and told me to make sure the contractor does certain things before laying tile, etc. He had the heater installed in no time and explained how it works. He showed me the corrosion on the old water heater and explained why my pressure wasn't great. He also took apart my kitchen faucet to do some adjusting and improve the water pressure when he noticed it was running slower than it should. All this took him an amazingly short time and he cleaned up. Most would have rushed through the job to get out and back home, but he took the time to do the little extras. For $1400 he did a lot of work and I couldn't be happier. If I ever need a plumber again, I know who I will call. He's good, he takes the time to explain everything, and he charges a very reasonable price.
He also explained to me why he always calls first before coming over. He's had people make appointments, he blocks off the time and drives to their home only to find they either forgot or changed their minds and aren't home. So, it made sense to me why he didn't come when I didn't answer. Sorry Tiho. Next time I need a plumber, I will definitely call you and I promise to answer my phone when you call to make sure I'm here!