Tierney Plumbing

If you enjoy being ripped off, this is the plumbing company for you. They charged me $630 for a $300 sump pump and then, just to rub salt in my wound, bragged about how they could have paid even less for it. Even though I could have paid about $300 from more than one vendor, the Tierney representative told me $652.62  was the suggested list catalog pricing but when I asked to see it, the rep refused to show it to me saying it was none of my business. I'm not against a company making a profit but a markup of approximately 100% seems exorbitant to me. Be warned! Total to install one sump pump was $1,624.25!!!

We had a clog in our mainline and the plumber unclogged it but then it clogged right back up again in less than 2 weeks. I called Tierney back telling them it clogged up again and to send somebody out to fix the problem again free of charge since I already paid the first time and they said I would have to pay again which I didn't want to do since that's not good customer service. I then called another plumber from a different company (since Tierney and he unclogged it and it's been fine since. My thought is that the Tierney plumber never fully unclogged our mainline, just half-a$sed it and we had to spend another several hundred dollars to fix the same problem. I may have just had a bad experience but I'm not using them again. If they had come out the second time free of charge to fix a problem they didn't fully fix the first time that would've kept my business but the fact they said I would have to pay again lost me as a customer.

We had an outside faucet / spigot on the exterior of our house that needed to be replaced.  These guys did an excellent job and honored their quoted price.  Communication was great and the service guy was very professional and courteous.  I would use them again!

We called Tierney to fix our garbage disposal, a running toilet, a bathroom that had a slight / barely noticeable leak in the faucet, our outdoor water spicket, and a leak in our shower which they fixed previously (so basically their previous fix DID NOT WORK).  Only the garbage disposal was fully fixed but the other items I was not impressed with.  This is what they left us with along with almost a $1,000 bill:

1) Running toilet - The guy broke off a piece of a piece of the toilet porcelain resulting in us having to buy a $200 NEW TOILET.  While he was fixing it, he even said out loud I broke the toilet! They only waived a portion of the travel fee and only offered to waive this small fee after my husband called the owner to inform them of what had happened.  The plumber was defensive towards me after his boss called him to ask what had happened.

2) Small leak in bathroom faucet - leak was not fixed and the plumber made it worse. Guy said he had to order cartridges or whatever. He tried to leave the faucet in its original state (before he touched anything) and the faucet started to leak even more and was therefore not usable. Not sure how much we had to pay for him to break it.  My father in law ended up coming over to fix what the plumber was unable to fix.

3) Outdoor water spicket - he took out several bricks, exposing our insulation, to fix this. Now we have to fix someone to fix our bricks.  Just more $$$$ to spend to fix what this guy fixed.

4) Shower leak - as I mentioned, they had previously fixed this but there was still a leak. Basically their previous fix did not work.

One piece of advice for the company: Please take off your shoes or wear shoe covers before you walk all over the house.  He originally took off his shoes. Then I noticed later on he had them on. Geezus - it's disgusting so be considerate of people's homes!!!

I wasn't happy with my service. I called to fix a leak under my kitchen sink.  They came out and replaced the shut off valves. Charged me $216.00. It didn't stop the leak and said I needed a new faucet. I said I would order one and they said it would be another $160.00 to install it. The point is, it was the faucet, not the shut off valves, so that was a waste. I had someone else install the faucet for $100.00 less than that.

I had Tierney Plumbing do the required plumbing work on our master bath remodel.  It was about 3 days of work, and required moving 3 drains, water lines, etc...  Each time they came to my home, they always called first and were on time.  They were extremely professional, knowledgeable, and obtained the required permits to do the work. They also, put down tarps from the front door to where they were working to minimize messy floors.   I highly recommend this company.

We recently had some major work done around our house because of a leak in a hot water pipe.  The workers did an excellent job of finding the issue and giving us plenty of choices about how to fix the problem.  They kept us informed along the way with regular updates and worked a very long day to complete the job.  They even cleaned up afterwards!  After getting their work approved by the city inspector they came back around and did some additional repairs even though we told them we had someone else coming to handle that part of the job. This isn't the first time we have used this company and it certainly won't be the last!  My husband and I would highly recommend them for any plumbing work you need.

I have used Tierney Plumbing twice. Once to replace 2 water heaters and once to replace a kitchen garbage disposal.  From initial quotes, to timeliness, to quality of work performed, Tierney's service is stellar.

Today was the icing on the cake.  I noticed a leak at our water meter, called Tierney and Jennifer suggested I call the city's water department and have them come out before Tierney to ensure the issue is not the city's responsibility.  I did so, but within 15 minutes Jason from Tierney's also dropped by as a courtesy at no cost as he was in the area.  He quickly identified the leak as coming from our irrigation main line.  Tierney advised me that it would be less expensive to repair thru an irrigation company and provided a recommendation.

In summary, Tierney has the highest level of integrity and efficiently completes jobs at reasonable rates.  They will be our plumbing company as long as we remain in the area and I recommend them for all your plumbing needs.

We had a leak in the wall behind the shower. I cut it out and looked it was an easy fix, but we had company in town. So we called billy go plumbing they wanted $1700 and $333 of that was to remove and re install the toilet. Rob Tierney looked at it, and bid the job at a really fair price ($455) and did it the next day. And was thirty minutes early for our appointment. Had everything he needed and was gone and cleaned up in under a hour. No leak. This is the second time we used them and it is the second time they exceeded our expectations. Use them and save you the time of firing another plumber.
Bob Spruce

Second time using Tierney Plumbing. Last time the service was great and it is the same this time. Jason is very skilled and did an excellent job. Will use them again and refer them to my friends!

They came to replace my pressure reducing valve. After it was done and a few days past, I came home at lunch to water running from the repair which had flooded my yard. I called them and they had a guy out in about an hour that same day who replaced the defective piece at no charge. It would have been better had the repair not failed but their service makes up for it. I would recommend them.

This is the 4th time in 7 years that my outside faucet/plumbing has frozen and ruptured the pipe in the wall. No interior damage, just the garage. Shout out to the best plumber in DFW - TIERNEY Plumbing. They are wonderful! Pipes fixed, water back on! Thank you!

These guys saved me over $1,100 versus a competitor's quote for the same job. They came out the next day after we called. The plumber was friendly, knowledgeable and worked efficiently. They charge cost of parts plus a reasonable hourly rate which is much more honest than quoting a price for the entire job like many competitors do. Highly recommended.

I'm a tenant in a rental property and have used tierney a couple times. The plumbers are very professional and curious, however, the lady that answers the phone is incredibly unprofessional! There was an unpaid bill from my landlord (not me) and I'm not sure they even have his phone number correct because he always calls people back and pays bills. This woman was being snarky with me. A few hours later when I called to say that my landlord called them and left a message but had not received a return call, she actually replied How does it feel? I have never had such poor customer service or someone be shop rude!

Tierney just installed all of our plumbing needs on a large commercial remodel. They were a pleasure to work with and all the staff is very knowledgeable and professional. Their dedication to get the job completed and done right was a huge relief. I would recommend them to anyone both commercial and residential.

We had a last minute need for checking our water heater and Tierney Plumbing was able to send Ron out within a couple of hours. The fix ended up not being needed, but Ron still took it upon himself to make other adjustments to help us out that were somewhat out of scope for the original call. Really great customer service!

Worked hard to fit us in their schedule in a timely manner. Accurately diagnosed, traced pipe leak, and estimated fix. Came promptly, finished in a timely manner and were courteous and the cost was within reason. We are happy with using Tierney Plumbing and would happily recommend them.

Tierney is so responsive! Our family has been using them for several years after having terrible plumbers that take advantage of you and have shoddy workers. We love Tierney! They are our go to plumbers for our rental property, our home and both of our businesses.