Raymond Plumbing, Heating & Air Conditioning

The people at Raymond have been wonderful. I have the misfortune of purchasing a home with a faulty hot water tank. Raymond has been very prompt on service calls and very friendly and reasonably priced. On another note, if you are looking at buying a new hot water tank, please do NOT purchase a State brand water tank. They are a reprehensible company that produces  unacceptable products that do not function properly, in 4 years, 5 repairs!

Everything was wonderful.
Called Friday afternoon and had someone there Monday at 9 am.

Great company. Will use again.

Raymond did a faulty job installing my water heater. We had a solder joint pop several gallons of water a minute was pouring all over our basement. Fortunately it was making so much noise and I happened to be home that not too much damage was cause. However I was concerned about a fire hazard as the gas burner was still going as the water left in the tank and it was starting to boil off and was sending steam all over the place.  I called Raymond for immediate help as I needed to figure how to shut everything off

When I called, rather than helping I was told someone would come in 4 or 5 hours.  Even when I explained I needed immediate help to shut everything down and turn off the valves Raymond could not help and told me to call someone else. Fortunately I was able to find another Plummer who walked me through shutdown and I was able to save my basement from flooding.  

Later I called back to see if Raymond would come out and look at their faulty work and repair.  Raymond said they would not come out. We had someone else fix up their mistakes. In the end we came out okay but it could have be a disaster and it is clear thar Raymond has no interest in standing behind their work.  We had used them for all or heating, cooling and plumbing for over 10 years but never again.  Beware of these guys and use someone else!

Here are photos of their poor work!

I called them in evening to see if they would service our central air unit and told them we didn't need any service before 7:30am next day which I thought oh they will call by 9am next day. We received no call from them until days later. I'm sure they are a great company, but they need better customer service I ended up going with E.H. Roberts.

I cannot say enough about this company. We have been a customer for three years and have always received exceptional service. Last night, on New Years, Dominic was out within 45 minutes to help us to restore our heat. Everyone we have dealt with is professional and take their time to explain things. I highly recommend them without reservation.