A Better Plumbing

Shawn came the same day I requested service. He fixed the problem and spent some extra time to double check that everything was working. I couldn't ask for service any more quick, efficient, and courteous. Thanks!

Our water heater broke and on top of it being a more expensive water heater we also needed some valves and pipes replaced due to corrosion. I called a bunch of plumbing companies for estimates and this company was by far the easiest and most efficient companies to work with. They came for an estimate right away and then I was told he had to contact Monte for a final estimate and that could take a few hours. Minutes later he was back at my door with OPTIONS. They fixed only what needed to be fixed without trying to get me to do unnecessary work and charge me more money. They came when they said they would and got the work done. Not to mention they were super friendly and personable. We saved a bunch of money and could not be more pleased. I would recommend these guys and will definitely call them again if we have any other issues. For once I got much needed work done and DID NOT feel like I got ripped off. Thank you!!!

Had them install a whole house filtration system with salt less softener and uv sterilizer. Couldn't be happier with the out come. The copper manifold he built came out amazing. Such clean work. Really professional and friendly. Will be using them for all of our future plumbing needs with out question.

I called A Better Plumbing yesterday at noon. They said they would have to have an estimator call me back, and that I would get that call at around 4:30 or 5:00. It is now 24 hours later and I have not received a call back, and no one is answering their phone. They had me at free estimates, but now it has been a day without water and I will have to pay someone more to do the work on a Saturday. I should have just paid the other companies the $49 to get an estimate. I now have three companies coming and I will gladly pay for their estimates and get the work done!

When I first bought my house (former foreclosure), I had major leak issues everywhere. A Better Plumbing Co came out and fixed everything...So  when I wanted more work done, naturally I contacted them.

Using their website, the first email had no response. The second email got a response, A two line response, that said their free estimate costs $75 and I can email pictures. Really? I gave a pretty specific list of things that needed doing. This wasn't a Help, I have a leak! or My water heater broke...Although the people who have those issues seem to love them (as I did).

Maybe they don't want other types of jobs. I don't know. But they went from a 5 star to a 2 star in my book. Sad, it's so hard to find a good plumber.

We've used A Better Plumbing on numerous occasions and they've always been professional and efficient. Calls are either answered immediately, or you will get a call back shortly. They're an honest, family owned and operated company that won't rip you off.

I am disappointed! After reading great reviews about this company, I called to make an appointment. Unfortunately, I have called and left messages twice and have yet to receive a call back. Is the company still in business? If so, this makes me doubt that the service is really as great as the other reviews claim...

Living in an older home comes with plumbing issues, all which I trust to Monte's care. Monte's crew are friendly, dependable, and tenatious. A Better Plumbing Company is honest and fair in price. They are truly the best plumbing company in town!

I have relied on Monte and A Better Plumbing several times. Good pricing and prompt service. Did some great work this summer on a leaking shower that entailed a lot of work. Will use again!

Called first thing in the AM and the office was great...customer service rep was very friendly and reassuring.  Shawn was our plumber and he came out promptly the same day in the afternoon.   I even received text updates as to his arrival and assessment for the hot water heater repairs needed.  Shawn was very kind to my wife and also very professional in his conduct and work.  Great company and fair price.  I've used them before and I will definitely use them again...highly recommended!

I have lived in Vegas for 23 years and dealt with many companies over the years for various home repairs and upgrades.  Take it from me people, I know good, honest businesses when I see them.  I have used A Better Plumbing Company twice now in 2 years for the following problems:

A leak in my upstairs bathroom tub
A rusted out hose spigot
A kitchen faucet replacement
And a shower handle that I stupidly installed like an idiot

The first time Monte came out to the house and worked like a detective solving a
plumbing homicide.  He showed me everything he was doing and I was involved in the process from start to finish.  It turned out that the bath tub was leaking into the ceiling because the ring on the seal was falling apart.  

On the second visit Mike showed up and worked his magic like some kind of pipe wizard and knocked out the 3 remaining problems from that list in the time it took me to run to Home Depot.
Why did I go to the D? To return an expensive faucet kit I bought that Mike said I totally didn't need. He fixed an extremely annoying problem in like 2 minutes with a screw.  Amazing people! Amazing!

By the time I got back, the spigot outside was all replaced and the crazy kitchen faucet problem I had was no more and the shiny new one I bought was already completely installed.

Look, I can't say enough good stuff about my experiences with this company. From the time you contact them and talk with the extremely polite and helpful manager, until long after the job is done, you will be very happy you went with them and not the other guys!

THIRD time out, had ABP put in a water softener and service an R/O system of mine.  I feel like a shill for this update, but I'm really just a satisfied customer.  They came out per our appointment, they spent quite a bit of time getting my softener dialed in (Fleck 5600SXT 64,000 gr for those techies out there).  No hidden fees, and just great service. I recommend these guys for anyone needing a plumber, big jobs or little.

I gave them explicit pictures and explanations by text of my warranty water heater replacement situation, and the have me an estimate by text.

I wouldn't go with anyone that needed to try to send a plumber out to oversell me or waste my time, and A Better Plumbing Co. didn't. Really appreciated that.

They were very friendly, polite, and knowledgeable. They came, did the job, and kept to the estimate. No surprises. I'd trust them with any plumbing job!  Kudos!

What a good feeling - I felt that this was a company that would not try to sell me anything I did not need. Luis was friendly and I could tell he knew what he was doing. If you are looking for a trustworthy plumbing company, this is the one to call.

I have used A Better Plumbing numerous times, and they have always been fast, efficient, and trustworthy.  This last instance, I accidently dropped a sponge down the toilet while cleaning and then flushed it! I couldn't get it out, and the toilet was going down slow, so I called A Better Plumbing. Monte came over immediately and got the toilet back up and running.  I definitely recommend this company!

When I had a problem and needed a plumber, I looked at the good reviews and called this company.  I left a message on the voicemail on Saturday at 4:30 pm.  I left an email Sunday at 11:00 am.  It is now almost 10:00 am on Monday, and I have not received a return phone call or email.  I can wait no longer.  I will call a different company.  Their message on the answering machine indicated that I should text for faster service.  NOT EVERYONE TEXTS!!!

Very thankful that Monte and Carla were able to help me out with a pipe problem since I was in NJ and had to deal with my hysteric daughter in Las Vegas!  Thanks much!

We called A Better Plumbing Company when we first moved into our new house after discovering some leaks and water damage. We were having a tough time finding someone to come on Saturday, but Monte at ABPC said he could make it out. He showed up promptly (with one of his kids and a friend in tow, which is always fine by me), and was able to get the root of our problems. While coming out on a Saturday isn't cheap, he did finish the job quickly, and even take time out (not charged to us) to show us how to fix a specific problem ourselves if it was ever to occur. I've never really had anyone take the time to do that with any type of home service.
The wife and I were very pleased at his promptness, his fast yet high quality work, and his ability to come out for an urgent problem without charging us an arm and a leg. I can say I was thrilled he showed us how to fix a specific problem, because the day before we were supposed to leave for a vacation, we had another leak (not related to the one that ABPC fixed) and we were able to fix it no problem thanks to Monte.
When the need arises, we will definitely be using ABPC again.

We had a slow leak in the master shower that caused bowing in the ceiling below the shower and water seepage into the bathroom carpet.  I called A Better Plumbing to get someone out to our house and within an hour, Luis showed up to find and fix the leak. As it turns out, Luis had to cut into one of our walls to get at the leak.  He was very good about making the cuts no larger than necessary so we wouldn't have any big, gaping holes.

After he was done, he checked valves for the remaining fixtures in our bathroom to make sure they didn't leak, and gave us a very reasonable estimate for some work we need to have done for some of our sprinkler system's pipework.  He also told us about a cheap cover we can get at the local nursery to keep the sprinkler system pipes from freezing.

I would definitely hire them again.

Wow so my friend referred this company to me when my house flooded. They had a plumber out the next day for us. Unfortunately the problem was worse than we expected. The gentleman Mike had to come out a total of five times to fix all the problems this task turned out to be. Every time he showed up he had a wonderful attitude and demeanor. He is extremely knowledgeable and explained every step of the way what he was doing and what our options were. Obviously with Christmas around the corner and a small child in the house the situation has been stressful and upsetting. But Mike helped ease the blow with his smile and proactive approach to the situation. He was sweet to my son and never tried to take advantage of us. He was very hard working and always honest and up front. In a world today where customer service is greatly lacking, this company and Mike were a breath of fresh air. I appreciate the integrity of this company and their staff. I will definitely recommend this company to everyone I know.

My water bill had jumped $150, even though I had reduced watering times.  I concluded I had a leak, and started looking online for leak detection companies.  This company had a live person answering the phone.  They gave me a leak inspection appointment for the next morning (I called very late in the afternoon), with only a half hour waiting window.

Juan came out and found my leak within minutes.  He ten explained my options.  I opted to have the main water line (street to house) replaced, rather than patched.  This cost me $1,995, and they finished the work that day.  You have to make your own decision as to whether you want a leak patched , or the whole line replaced. I went with replacement.  They did an excellent job, and they did it fast.

The name says it all.

We live in a house that was constructed when JFK was still alive, and cast iron pipes were used, even when the builders KNEW that iron RUSTS.  So naturally, over 50 years later, you're gonna have plumbing problems.

We checked this company out with the Better Business Bureau and they had an excellent and FLAWLESS reputation/history, which you can read for yourself, right here:

bbb.org/southern-nevada/…

As you can see at the above link, they are rated A+ and have never had a complaint lodged against them, in the past 3 years.  That was good enough for us.

When MIKE arrived, he did things that no previous plumbing company we had contacted, had done.  For one thing, he pushed a TV camera down the main pipe and ran it into the main sewer, to determine that nothing in there was causing our problems.  He then meticulously and thoroughly checked both of our bathrooms, making 100% certain that everything was done to our complete satisfaction, refusing to leave until we gave him a thumbs up on the work he had done.

Mike is a very good representative for this fine company.  Not only was he properly polite and friendly, but he didn't laugh at my stupid questions, and I've never seen anyone work so diligently to ensure our total satisfaction with the overall quality of his work.

I have ZERO HESITATION about recommending him and his fine company, should you have a genuine need for plumbing services.

But, to be 100% honest with you, I really hope I don't need to call on the services of any plumber, ever again.

But, should the need arise, you can bet that this company is the one I'll contact.

UPDATE:  They were needed again for a brand-new problem, this time in our kitchen area, with water backing up into the sinks.  Once again, MIKE showed up and did his usual PERFECT JOB and at a very reasonable price, too!  This most-recent visit was on 02-24-2015 and was caused by previous tenants pouring HOT COOKING GREASE down the drain, so that when the grease cooled off inside the pipes, it hardened into a kind of CEMENT.

Give them a call, if you ever have a need for A BETTER PLUMBING COMPANY, because upon my word, you won't be disappointed at all with them..

Just minutes ago, Monte from A Better Plumbing wrapped up his work on the many small fixed we needed. This is the 4th time we've used A B P in the 3 years we've been in our home and it's been a great experience every single time. My calls are always returned right away, and I've been given free advice over the phone as to what I could do or check first myself, before the plumber shows up. I thought for sure there would be big, expensive fixes today; and while I was offered more thorough fixes (which hey, my house really needs) when Monte understood I was on a tight budget, he did just what was needed. I got a great price and excellent work. Two thumbs up! I'm never calling another plumbing company again.

Over 2 hours late and tried to charge me more than the original estimate.  I had original in writing.  After arguing with me, he took my check for original estimate.  Can't be trusted and won't use him again.

It's been about a year since Mike Wright came to our house on an emergency call for a replacement water heater and things couldn't be better. No drips, no leaks, and the heater is still going strong. This guy was good, and fast!

Prompt, professional, and pleasant, I highly recommend their expertise and service. They are always quick to respond to a plumbing emergency (I've had two!) and are diligent in offering several repair options at varying cost levels, which I have greatly appreciated. Because of the honesty and superior work, I will continue to go to them for all of my plumbing needs.

I called in the morning for a price to replace my water heater and received a quote for $100 less then anywhere else I called. A few places wouldn't quote over the phone and charged $50 to come to the house. They came and did all the work later in the afternoon for the price quoted. Great service, I would definitely recommend

My grandparents receive the solar panels on there home and  better Plumbing had to do something with the solar panels and the water heater today they're getting there with roof redone we had a young man from better Plumbing come down here and trying to charge them $1,900 to move the solar panels and drain the water heater  he told me to his mouth that they don't do charity work so if you want me to leave I'll just leave that's the worst customer service ever I would never use better plumber you have cold hearted owners...

I called on Thursday, Feb. 14th as I noticed my water heater had some rusty water leaking from the top and wanted to make an appt for a plumber to come out for an estimate. I left a message. No return call so, placed a follow up call Friday, February 15th afternoon, left another message and, they never called. Interesting way to run a business. My water heater was replaced by a company that answered their phone.

Called them for an estimate 2x, Just got their voice mail, left a message. No return call for 2 days. Finally emailed them and just called again today for good measure. Can not get a hold of a live person. Their job skills might be astounding but their business and customer skills leave much to be desired. At least, have the courtesy to return calls even if it means they can not do it because they are swamped. Maybe BBB needs to rate them again.

I called this company after seeing the high rating on Yelp.  The dispatcher was kind and talked to me about our broken garbage disposal, offering us an estimate before scheduling the service.  The plumber, Jim, was in our part of town on a call, so she scheduled us for that afternoon.  Jim called as he left his previous appointment and was on our doorstep not even 2 hours after I called in.  He was friendly, talked to us about our dogs, and replaced our garbage disposal in about 45 minutes.  He cleaned up after himself and even showed us how to do some common troubleshooting if we ever have problems in the future.  He charged us exactly what the dispatcher estimated, and they take payments via Paypal, which is just so easy.  I am so thrilled with how painless our experience with A Better Plumbing was!

My 75 gal water heater started leaking so I gave A Better Plumbing Co. a call. Carla answered and quoted me a price of $1290.00 total. They were on time and had everything they needed to complete the job. The job turned out to be just that, a fat pain in the a**! I have done this job myself previously and watched the install closely. I was very impressed. Even though it took a little longer and they needed to use a few more parts, the price was as quoted over the phone. Here's the crazy part, you can find the same WH on the Internet for $1,400.00 and then try to muscle that beast around on your own. I'm moving soon and I will definitely be taking their advertising magnet with me. They are my choice for fair, clean, honest, plumbers. They treated my home like their own, I absolutely recommend A Better Plumbing Co. to you and to my family and friends.

Having a Home Inspection business and being a prior General Contractor and Operating Engineer I am always asked for referrals. Well I have used Monte and Carla for jobs and all my client referrals for years but had never needed them for myself until today. I was changing a shower cartridge before going on an inspection this morning and the cartridge snapped in half! Having to leave to make my appointment on time I had no water and a house of angry teens. So for the first time in my life I had to call a plumber!
  Well who do I call and trust in my home with my family! Monte! First time in my life calling a plumber and walking into my home at the end of the day with a shower valve that worked better then when it was installed!
These are the only plumbers I trust in town for new construction,renovation,repair,and sewer inspection. Don't hesitate and call Carla and Monte at A Better plumbing you won't regret it!

We suspected we had a leak in our upstairs bathroom so we contact A Better Plumbing to do a leak detection. They came over the next day found the leak and fixed it within a few hours at an amazing prize! We couldn't have asked for a better plumber!

I just had them out for 2 jobs, first the big one putting in a 75 gallon hot water heater in place of the 1994 50 gallon and the second one to replace a couple leaky valves under the kitchen sink.

First, the hotwater heater-
Jerry showed up on time and removed the old one (Big task considering that thing was FILLED with sediment. Once it was removed Monty brought the new one (Rheem brand = quality :) ) they redid all the pipes leading upto the hotwater heater and made everything run the same way and replaced the valves with ball joints. It really looks nice. They cleaned everything when they were done, even swept the room!!! After they finished that they even took a look at some other things around the place for us and gave advice.

fast forward a couple days, i take the appliances in the kitchen out. (because i want to redo the floor) turn out.... one of the valves under the sink wont turn off.... i turn off the water to the house (thinking its off and still going) we call monte- he walks us through on the phone what to do. although unfort i still couldnt get the old valve off so he came out AT NIGHT and replaced them for us :)

Couple side notes worth mentioning,
they use quality parts/brands
they do the job correctly, even if it means more work/time
there prices they tell you on the phone are actually the prices they charge you

They will definitely be my go to for all our plumbing needs! :)

A Better Plumbing... the perfect example of how a business should be. They are a local family-owned business doing things right with integrity! I've been using their services for the last 4+ years... first for my home and my rental property (the water heater went out a year apart from each other!), then for my sister's house (there was something weird going on with the water pressure when she bought her house) and now my mom's (she had a slab leak.. who knew there are pipes that ran under the house!). I think I've met and had the pleasure of working with most of their crew over the years - and they have all done a fantastic job - kind of like Starbucks... you get the same quality cup of Joe regardless of who makes it. Well, when you call A Better, you get the consistency of quality workmanship regardless of which member of their wonderful crew shows up.

They've become our entire extended family's plumber and we love it! They are polite, detailed and always fair... I don't have to worry about getting the run around or some marked up BS quote. I always feel great about calling them.

When my mom had her major leak and had to report it to insurance, the adjuster she was working with asked who was doing the plumbing reroute. When I told him it was A Better Plumbing, he was excited to hear that. He mentioned recently working with Monty on another job and how impressed he himself was with the quality of work, that he's been referring clients as well! Greatness gets around!

I also love that when I have questions or need to get something looked at, I can just text Carla who manages the office. She's great. I prefer to text - with my busy schedule, it's hard to find time during the day to call within office hours, discuss, etc etc. I just want to text a brief SOS and get it done...she always gets right back to me with availability or an answer to my question. So quick and easy.

If you want an honest, hard working group that gives it to you straight and ACCURATE, call A Better Plumbing. You'll never go wrong and you definitely will never be sorry. Thank you A Better Plumbing for taking care of our family's needs!

On-time, professional, courteous....all the things you expect from a professional plumber...fixed my garbage disposal, leaky faucet and snaked two sinks for me. The office staff is super helpful too - they quoted me a time, called 30 minutes prior to let me know they were on their way, and the men arrived on time and got everything fixed in a timely fashion.

I was out of town when the big sewer issues arose.  The owner of the company, Monty worked with me and communicated well with me to resolve the issues.  He also gave me a detailed description of the pipes, recommended actions and quote on future repairs.  I was very pleased with their service.

Luis from A Better Plumbing just left my apartment.  I had called a few days ago to set up an appt for a shower faucet repair (no hot water in my guest bathroom).  He called before he arrived, showed up on time and fixed the shower head (something in that type of faucet was a common problem).

I am new to this apartment, so I didn't know where the water shut off was.  He was understanding, and cheerfully went hunting for the valve (and found it!)

He was very friendly and courteous.  And once the repair was complete, he double checked everything, found another problem, did troubleshooting and ended up having to change out another part.  All at no additional charge.

I would HIGHLY recommend this company!!!

Also - the lady who answered the phone when I set up the appointment was very friendly and helpful!!

Not sure what's going on.  We called twice with no return phone call.  In the past we had great service.