I am torn on how to rate The Leak Whisperers, so the simplest way is to break it down with the paperwork (scheduling and payment) and the work by the plumber.
Cody, the plumber - 5*
Office manager - 1*
Hubby and I discovered a leak on a Saturday where a patch of our master closet carpet was soaking wet. A local plumber indicated that he was afraid that we may have a slab leak, and will need to call someone with the right equipment. I found Leak Whisperers, and left a message. When we received no response by the end of day, I went online and made an appointment for 8a Monday morning. Got an email from the office manager later in the morning on Monday asking me what I needed. Via email and two messages, I asked for someone to please call me because all we know is that there is water flowing in the closet. It took almost the entire day for someone to respond to me.
The next day, Cody, was sent to our house and was told that the toilet needed repairs. Totally incorrect, and it felt like despite trying to talk to someone, I was totally ignored. Cody found the source of the leak, but had to leave to get proper materials for the fix.
Cody was great and fixed the damaged water line. The annoyance is that we were charged per hour for the fix. Because Cody was sent with the wrong information, we paid for him to go out to shop for the right materials. The work was over $400.00 and pretty pricy.
It took over a week for the office manager to send the invoice. Cody was brilliant, but the office manager could have had better communication. The price is high for everyday plumbing needs.