Texas Quality Plumbing

Contracted through HomeServ to prepare outside leak at water line.  Once scheduled, they kept us informed of changes.  Although our appointment was moved out twice, we were pleased overall with their service, quality of work, and timeliness and would likely use them again.

We had leak outside the house. Cedric was the technician that showed up to the house. He was very professional and courteous. I showed him where the leak was and he said he would get right on it. He fixed the leak and answered all the questions that I had about it. He even explained a few other details. Over all a very satisfying experience.

They contract with homserve. I tell them the stem is leaking and when I turn the kitchen faucet and bathtub faucet to hot water the pressure drops drastically. I walked Josue over to the bathroom and turned the faucet on in the tub. The stem leaked and when I turned it all the way to hot the pressure dropped. He says it's the interior plumbing that needs to be replaced because Houston has hard water and all of the minerals (which he started naming like magnesium and phosphorus) mixing with the hot water causes scaling. I have interior coverage with home serve and it is covered (scaling over time can cause a complete blockage)
per home serves interior coverage copied straight from their contract if you put in 77029 as the area code.

What is a Covered Repair?
Repair or replacement of the following inside Your Home, for which You
have sole responsibility, which is damaged due to normal wear and tear:
* The partially or permanently blocked or leaking System pipes that carry
fresh water and wastewater

Like I said I turn the tub faucet on along with the bathroom sink on so he can see the dramatic difference. He says that the interior plumbing needs to be replaced. A lot of older homes have galvanized pipes and over time scaling happens. Josue says let me go out to my van and speak with homserve to try and get it covered.  Home serve calls me and says that the valve is a fixture, and it isn't covered. I'm like huh (the girl with home serve is named Nika and she had a very bad attitude) I said we didn't talk about him replacing the valve. I said the stem was leaking and he said the interior pipes needs to be replaced. She then states that he didn't say anything about the interior pipes. Josue is still sitting in his van. At this point I have an extra device and I am recording this entire conversation because I knew it was going to be some BS and if you are wondering Texas has a one-party law and I consented to being recorded, look it up!

I asked him did he tell her about the interior plumbing needing to be replaced. He said yeah I mentioned it but like I told you home serve won't cover it because you still have pretty good pressure. the only time I have seen them cover it is when there was a complete blockage. then Nika says that there has to be below 30psi in two or more fixtures open in order for it to be considered low water pressure. She said that my water pressure is measuring 50 psi with two or more fixtures open and that's why home serve is not covering.  I asked her how she knew it was 50 psi when he never gauged the water. I had to go outside an ask him to gauge the water.

I kid you not I am being told two different things from Josue who has totally changed his story and Nika the idiot with a bad attitude.   He never checks the pressure in my home. I tell him to come back inside and check the pressure. he says ok ill come back in and check the pressure. He never comes back in. I start recording him sitting in his freakin van. I go back outside cause home serve tries to call me again. I answer it but don't hear anything then they hang up and don't try to call again. Like I said I am recording. I go ask him what is he doing because he never came back in the house, and he never gauged the water pressure. he says yes, I did I have the pictures. I said show me. he placed a gauge on the outside valve infront of my home and says that it is registering 60 psi. When I checked my audio recording Nika said my psi was registering 50 now Josue says its 60.  I asked him why he didn't gauge the pressure in my actual home on one of the fixtures because that's what Nika said.

There is a character limit on this, but I have Nika and Josue on recording. Very unprofessional, bad business on home serve and Texas Quality Plumbing. This business can contact me if they want to listen to the audio. Josue didn't check any of the fixtures in the house. I turned the water on in the shower and the bathroom faucet. that's as far as his inspection went. I called homeserve to let them know they are sending out another plumber.  i dont think I can attach the audio but I would if I could. I took video of him sitting in his van which what he basically got paid to do but not sure if i can post that either

I had a poor experience using this business to fix my hot water heater in July and August 2022.
We have a fairly new and common Noritz tankless hot water heater which stopped working in mid-July.
I went with the fix proposed by them, spent over $1,000 doing so. They have been out 5 times since(hot water has been intermittently on and off since then), a few different technicians- and no one has been able to figure out why their repair can't fix the problem.
The office manager at TQP also has been hard to get a hold of and doesn't always return calls.
Finally I called another company this week.
Their technician figured out the problem within an hour or so  - it was a faulty valve not the sensor they replaced. Furthermore, the other company arranged to get my parts replaced under the warranty, which TQP didn't tell me was at least an option. I will not be using them again.

We hired Texas Quality Plumbing to install an undermount sink as our previous granite composite sink was cracked.
Day 1-first person they sent said the new sink would work but it was a 2 man job and he would return another day with an extra person.
Day 2- 2 workers showed up  and attached it to the countertop but said he would have to return another day to hook up all of the pipes under the sink. We agreed on a time a few days later. I called there office to confirm the time of 3:00-5:00 pm.  After he left we saw that he had chipped the granite close to the faucet. I have pictures from when I was looking for a matching sink to prove that it wasn't like this before. He also left a paper towel to catch any water drips around the line that comes from my HVAC system which drains into the sink drain. Needless to say that the water started flowing unto the floor a few hours later.  A good thing we were home.
Day 3- The plumber texted he was on his way at 1:00pm.  I called the office and they apologized for the time mix up. She said your appt. is 3-5 and we will call you 30 min. in advance. At 4:00 they called to tell me the plumber was at my house. It took me 30 min. to get home.
This plumber, not the same as the 1st or 2nd guy, said the sink didn't really fit but he would try to make it work. After 1 1/2 hours he said he would need to come back another day to hook up the drain pipes, he couldn't say when. After I called their office he said he would come at 8 AM tomorrow.
Very frustrated at this point.  SO, we will see if they show up tomorrow.
Stay tuned!

Very profesional, very coordinated, young working fast plumbers.
Team always gets the job done.
Very much recommended.
Gas lines
Sewer lines
Appliances
Water lines

Leaves tools behind on jobs and fails to hook up drain lines. We had to call up another company to finish their job. Poor service.

I had a slow draining sink for months before it finally completely clogged. I reached out to several plumbing companies and TQP were the first ones to get back with me and had the lowest estimate. They came and fixed the problem right away! Jake was great and so nice- he made sure to ask if he could check anything else while he was here. My family owns several houses and we are never able to find a good company to work with when issues arise, so I'm really glad I found them!

TQP does not stand behind their work.  Use of an apprentice to perform critical work assignments is not acceptable.  If you decide to use this company, obtain their bonded and insured information before allowing them to work on your property.

Read subsequent reviews please.  You will see a pattern of incompetence in this company.

This company does not communicate and they give you quotes that are not required or even needed but can't call inspectors to come so that you can get your stuff fixed. They came first day and didn't complete the job. Had to come back a 2nd time and kept giving me different times. I hate this company I would never call them. I can't give zero stars.